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Sonno is a Bradford-based bed company selling divan, ottoman storage and upholstered beds, headboards and orthopaedic, pocket sprung and memory foam mattresses.
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Sonno is a bed and mattress retailer based at Old Mills in Drighlington, near Bradford in West Yorkshire, selling online at sonno.co.uk. It is run by Sonno Group Limited, a private company incorporated in October 2021 (Companies House 13669651) whose registered activities are furniture manufacturing and online retail, and the site describes its beds as handmade in the UK.
Fabric swatches can be ordered before choosing an upholstered bed, and beds and headboards can be made in custom or non-standard sizes, which are then excluded from returns. Monthly payment plans are offered through Klarna, Zopa Retail Finance and Snap Finance.
Sonno's shipping policy says delivery is free and the date is chosen at checkout. Deliveries run from 7am to 6pm, seven days a week, although weekend slots depend on availability and may cost extra. Larger items come with a two-person team where needed and are carried to the room of choice, and taking away an old bed and mattress can be added for a fee. Sonno delivers to mainland UK only: there is no delivery to the Isle of Wight, Isle of Man or Channel Islands, and Northern Ireland and the Republic of Ireland are not currently served. Moving the date needs notice by 1pm two working days ahead, and a missed delivery costs £75 to rebook.
Beds and mattresses come with a 60-night trial: a return can be arranged up to 60 days after delivery, a £75 collection fee applies if Sonno collects, and up to three-quarters of the amount paid may be kept back for damage. Other furniture can go back within 30 days of receipt if unused, unassembled and in its original packaging, at the buyer's cost. Original delivery charges are not refunded and transit damage must be reported within 48 hours. Orders can be cancelled free until 1pm two working days before delivery; after that a £75 fee applies. The phone line, 01924 926117, is open 10am to 4pm on weekdays.
Sonno is headquartered in Drighlington, Bradford, West Yorkshire.
Free delivery to mainland UK on a date chosen at checkout, 7am to 6pm, seven days a week (weekends subject to availability and may cost extra). Two-person delivery to the room of choice where needed; old bed removal costs extra. No delivery to the Isle of Wight, Isle of Man, Channel Islands, Northern Ireland or Ireland. Missed delivery: £75 to rebook.
Returns Policy
Beds and mattresses: 60-night trial, return arranged within 60 days of delivery; £75 collection fee if Sonno collects; up to three-quarters deducted for damage. Other furniture: 30 days from receipt, unused, unassembled, in original packaging, at the buyer's cost. Custom sizes not returnable. Report transit damage within 48 hours. Refund up to 5 working days after processing.
Headquarters
Drighlington, Bradford, West Yorkshire
Sonno delivery is free to mainland UK addresses, on a date picked at checkout. Deliveries run from 7am to 6pm, seven days a week, but weekend slots depend on availability and may carry an extra charge.
Sonno's 60-night trial lets customers return a bed or mattress up to 60 days after delivery, if they get in touch before then. A £75 collection fee applies if Sonno collects, and up to three-quarters of the amount can be deducted for damage.
Sonno accepts furniture returns within 30 days of receipt, covering chests of drawers, bedside tables, ottoman storage boxes and headboards. Items must be unused, unassembled and in their original packaging, and are sent back at the buyer's cost.
No. Sonno currently delivers to mainland UK only, and does not serve Northern Ireland, the Republic of Ireland, the Isle of Wight, the Isle of Man or the Channel Islands.
Sonno is run by Sonno Group Limited, a private company incorporated in October 2021 (Companies House 13669651). It is based at Old Mills, Moortop, Drighlington, Bradford, in West Yorkshire.
Yes. Sonno gives a full refund for cancellations made by 1pm two working days before the delivery date. Later cancellations cost £75, and delivery charges are then non-refundable.
Sonno's phone line, 01924 926117, is open from 10am to 4pm, Monday to Friday, excluding public holidays. Customers can also email support@sonno.co.uk or use the live chat on the website.
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| Standard Delivery | Free delivery to mainland UK on a date chosen at checkout, 7am to 6pm, seven days a week (weekends subject to availability and may cost extra). Two-person delivery to the room of choice where needed; old bed removal costs extra. No delivery to the Isle of Wight, Isle of Man, Channel Islands, Northern Ireland or Ireland. Missed delivery: £75 to rebook. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Beds and mattresses: 60-night trial, return arranged within 60 days of delivery; £75 collection fee if Sonno collects; up to three-quarters deducted for damage. Other furniture: 30 days from receipt, unused, unassembled, in original packaging, at the buyer's cost. Custom sizes not returnable. Report transit damage within 48 hours. Refund up to 5 working days after processing. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, American Express, Maestro, Klarna, Zopa, Snap Finance |
| Headquarters | Drighlington, Bradford, West Yorkshire |
Last updated: November 2026
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Customer Service
01924 926117Customer Service Email
support@sonno.co.ukCustomer Service Hours
10am to 4pm, Monday to Friday (excluding public holidays)