InterContinental Hotels Group
InterContinental Hotels Group (IHG) is a leading British multinational hospitality company, offering a diverse portfolio of over 6,800 hotels globally, including popular brands like Crowne Plaza, for your next UK or international stay.
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Shop at InterContinental Hotels GroupAbout InterContinental Hotels Group (IHG)
InterContinental Hotels Group (IHG) is a prominent British multinational hospitality company, formally established in 2003. Headquartered in Windsor, Berkshire, England, IHG has grown to become a global leader, managing a vast portfolio of over 6,800 hotels worldwide. The company's commitment to delivering exceptional guest experiences and a diverse range of accommodation options has solidified its reputation as a trusted name in the travel industry. IHG continually expands its reach, offering quality stays across numerous countries and territories.
Explore IHG's Diverse Hotel Portfolio
Crowne Plaza UK & Beyond
IHG's extensive collection of hotel brands caters to every type of traveller and occasion. From luxury and upscale properties like InterContinental Hotels & Resorts and Crowne Plaza Hotels & Resorts, to midscale and extended-stay options such as Holiday Inn and Staybridge Suites, there's a perfect match for every journey. For those specifically looking for UK hotel deals or planning a business trip, Crowne Plaza offers premium accommodation with a focus on productivity and relaxation. Guests can easily browse and book hotels online, ensuring a seamless experience whether searching for a London hotel, a regional escape, or an international destination.
Seamless Booking & Rewarding Stays
Booking with IHG is designed for convenience, with comprehensive customer support available for reservations and general enquiries. IHG also provides valuable benefits through its free-to-join IHG One Rewards programme, allowing members to earn and redeem points for future stays and enjoy exclusive perks. Furthermore, IHG demonstrates appreciation for key workers and service personnel. NHS discounts and military discounts are available at participating hotels, including Crowne Plaza, making quality accommodation more accessible for these valued communities. Look out for special promotions and member-only rates to maximise your savings on your next hotel booking.
InterContinental Hotels Group was founded in 2003 and is headquartered in Windsor, Berkshire, United Kingdom. It is part of InterContinental Hotels Group (IHG), with 6,300+ locations.
Discounts & Loyalty
NHS Discount
IHG Hotels & Resorts offers NHS staff at least a 20% discount off the Best Flexible Rate at participating hotels via Health Service Discounts. IHG One Rewards membership is required to redeem this offer.
Military / Blue Light Discount
IHG offers special rates for military personnel through its government and military rates programme. Rates vary by property and require valid military ID at check-in.
Gift Cards Available
Loyalty Programme
IHG One Rewards
Earn points on every stay across all IHG brands. Members enjoy member-exclusive rates, free internet, late checkout, room upgrades, and milestone rewards. Points can be redeemed for free nights, experiences, and gift cards.
Shipping & Returns
Booking confirmation delivered instantly via email. Digital room keys available through the IHG app at participating properties for contactless check-in.
Returns Policy
Cancellation policies vary by rate and property. Best Flexible Rate allows free cancellation until 6pm on arrival day at most properties. Prepaid rates may be non-refundable. Check specific terms when booking.
Company Information
Founded
2003
Headquarters
Windsor, Berkshire, United Kingdom
Number of Stores
6,300+
Parent Company
InterContinental Hotels Group (IHG)
Payment Methods
Sustainability
IHG's Journey to Tomorrow sustainability strategy focuses on carbon reduction, water stewardship, waste minimisation, and community support. The company is committed to sustainable hotel development, responsible sourcing, and has programmes to reduce single-use plastics across properties.
Frequently Asked Questions
What hotel brands does IHG own?
IHG operates many brands including Six Senses, Regent, InterContinental, Kimpton, Hotel Indigo, voco, HUALUXE, Crowne Plaza, EVEN Hotels, Holiday Inn, Holiday Inn Express, Holiday Inn Club Vacations, avid hotels, Staybridge Suites, and Candlewood Suites.
How does IHG One Rewards work?
IHG One Rewards is free to join and earns you points on every stay. Points can be redeemed for free nights, with no blackout dates on reward nights. Members also get exclusive rates, free internet, late checkout options, and room upgrades based on status level.
Does IHG price match?
Yes, IHG offers a Best Price Guarantee. If you find a lower rate elsewhere within 24 hours of booking on IHG.com, they'll match the rate and give you additional points or a discount on that lower rate.
Can I cancel my IHG hotel booking?
Cancellation policies depend on the rate type booked. Best Flexible Rates typically allow free cancellation until 6pm on arrival day. Advance Purchase and other special rates may be non-refundable. Always check the specific cancellation terms before booking.
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NHS discount
IHG Hotels & Resorts offers NHS staff at least a 20% discount off the Best Flexible Rate at participating hotels via Health Service Discounts. IHG One Rewards membership is required to redeem this offer.
Military & Blue Light discount
IHG offers special rates for military personnel through its government and military rates programme. Rates vary by property and require valid military ID at check-in.
Join IHG One Rewards
Earn points on every stay across all IHG brands. Members enjoy member-exclusive rates, free internet, late checkout, room upgrades, and milestone rewards. Points can be redeemed for free nights, experiences, and gift cards.
Gift cards available
Buy discounted InterContinental Hotels Group gift cards from cashback sites to save even more.
Price match guarantee
InterContinental Hotels Group offers price matching. If you find a product cheaper elsewhere, they may match the price.
Saving tips verified by The Virtual Mall, the UK's original online shopping destination since 1999.
InterContinental Hotels Group Quick Facts
| Standard Delivery | Booking confirmation delivered instantly via email. Digital room keys available through the IHG app at participating properties for contactless check-in. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Cancellation policies vary by rate and property. Best Flexible Rate allows free cancellation until 6pm on arrival day at most properties. Prepaid rates may be non-refundable. Check specific terms when booking. |
| Student Discount | Not available |
| NHS Discount | IHG Hotels & Resorts offers NHS staff at least a 20% discount off the Best Flexible Rate at participating hotels via Health Service Discounts. IHG One Rewards membership is required to redeem this offer. |
| Military Discount | IHG offers special rates for military personnel through its government and military rates programme. Rates vary by property and require valid military ID at check-in. |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, American Express, Discover, PayPal, UnionPay, Diners Club |
| Founded | 2003 |
| Headquarters | Windsor, Berkshire, United Kingdom |
Last verified: February 2026
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Contact Information
Customer Service
0800 890 410Customer Service Email
hi-guestrelations@ihg.comCustomer Service Hours
24/7 support available through IHG One Rewards member services and property-level concierge
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