Runners Need
Runners Need is the UK's leading running specialist, offering an extensive range of running shoes, clothing, and accessories from top brands for every runner's journey.
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Shop at Runners NeedAbout Runners Need
Founded in 1982, Runners Need has grown to become the UK's premier running specialist, dedicated to helping runners of all abilities find the perfect gear. With a heritage spanning over four decades, they are renowned for their expert advice, extensive product range, and commitment to the running community. Headquartered in Malmesbury, United Kingdom, Runners Need is part of the Outdoor and Cycle Concepts group, ensuring a robust and knowledgeable foundation for all your running needs.
Explore the Runners Need Product Range
Runners Need offers a comprehensive selection of running essentials, from cutting-edge footwear to performance apparel and vital accessories. Their product categories include a wide array of running shoes, catering to various terrains and running styles such as road running, trail running, race & lightweight shoes, and carbon plate shoes. They also stock specific types like waterproof, neutral, and stability shoes, featuring popular models from leading brands like Asics Gel-Nimbus, Hoka Clifton, and Brooks Ghost.
Running Shoes for Every Stride
Whether you're training for a marathon, hitting the trails, or simply enjoying a casual jog, Runners Need has a shoe for you. Their expert team can guide you through options like Asics running shoes, Brooks running shoes, and Hoka running shoes, ensuring a perfect fit and optimal performance. Don't forget their specialised services like gait analysis to help you make the right choice.
Performance Running Apparel
Beyond footwear, discover a full range of running clothing for men and women. This includes jackets, shorts, tights, tops, socks, and compression wear designed to enhance comfort and performance in all weather conditions. From breathable fabrics to ergonomic designs, their apparel helps you stay focused on your run.
Your Shopping Experience
Runners Need provides an exceptional shopping experience both online and in their over 40 stores across the UK & Ireland. Benefit from services like in-store appointments for personalised advice and footwear protection services. They also offer various discounts, including for students, NHS workers, and military personnel, alongside their rewarding 'Explore More' loyalty scheme.
Runners Need was founded in 1982 and is headquartered in Malmesbury, United Kingdom. It is part of Outdoor and Cycle Concepts, with Over 40 stores in the UK & Ireland locations.
Discounts & Loyalty
Student Discount
Runners Need offers a 10% student discount. Student status must be verified through Student Beans or TOTUM.
NHS Discount
Eligible NHS and healthcare workers who are members of the free Runners Need Explore More benefits scheme may receive a discount through the Blue Light Card scheme.
Military / Blue Light Discount
Runners Need offers a 15% discount for serving military personnel, Armed Forces veterans, and cadets on full-priced items. In-store, military ID should be shown; online, a photo of military ID can be sent via email to enquiries@runnersneed.com to receive a discount code. Membership in the free Explore More benefits scheme is required.
Gift Cards Available
Loyalty Programme
Explore More benefits scheme
Benefits include a 3-year extended warranty, 100-day returns on full-price items, a price match promise, exclusive running deals, and first access to new shoe drops.
Shipping & Returns
Runners Need offers delivery across the UK. Specific delivery times and costs will be provided at checkout. For details on tracking your order, please refer to their website.
Returns Policy
Full-priced products can be returned for a refund within 30 days of purchase (100 days for Explore More members). Sale/clearance products must be returned within 14 days. Returns can be made by post (at own expense for unwanted items) or in-store with proof of purchase. Faulty items will have postage reimbursed. Products purchased in Outlet stores are final sale.
Company Information
Founded
1982
Headquarters
Malmesbury, United Kingdom
Number of Stores
Over 40 stores in the UK & Ireland
Parent Company
Outdoor and Cycle Concepts
Payment Methods
Frequently Asked Questions
How can I return an item to Runners Need?
You can return items either by post or in-store. For postal returns, complete the details on your delivery note and send the item back in new, unused condition with original packaging. For in-store returns, visit any Runners Need store with your proof of purchase. Full-priced items can be returned within 30 days (100 days for Explore More members), while sale items have a 14-day return window. Outlet purchases are non-returnable.
What are the customer service contact details and hours?
You can contact Runners Need customer service by phone at 01174 562342 (UK) or via email at enquiries@runnersneed.com. Phone and live chat services are available Monday to Friday, 09:00 - 17:30. Both are closed on Saturdays and Sundays.
Does Runners Need offer any discounts?
Yes, Runners Need offers several discounts. Students can get 10% off via Student Beans or TOTUM. NHS and healthcare workers may receive a discount through the Blue Light Card scheme if they are Explore More members. Serving military personnel, veterans, and cadets can get 15% off full-priced items with valid military ID and Explore More membership.
What is the 'Explore More' benefits scheme?
The 'Explore More' benefits scheme is a free loyalty programme offering exclusive perks. These include a 3-year extended warranty on products, 100-day returns on full-price items, a price match promise, access to exclusive running deals, and first access to new shoe drops.
Do Runners Need stores offer gait analysis?
Yes, Runners Need offers gait analysis services in-store. This expert service helps you understand your running style and ensures you choose the most suitable running shoes for your biomechanics and needs.
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Contact Information
Customer Service
01174 562342 (UK)Customer Service Email
enquiries@runnersneed.comCustomer Service Hours
Phones: Monday to Friday, 09:00 - 17:30; Live chat: Monday to Friday, 09:00 - 17:30; Saturday & Sunday: Phones and Live chat are closed
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