Post Office launches ‘Plus’ concept store offering face-to-face advice
The initiative is kicking off with three founding partners: Utility Warehouse, Octopus Legacy, and Good Things Foundation
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Utility Warehouse is the UK's leading multi-service provider, helping households save money and simplify bills by bundling essential services like energy, broadband, mobile, and insurance.
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Shop at Utility WarehouseUtility Warehouse, established in 2002, stands as a prominent UK retailer of essential home services. Operating under its parent company, Telecom Plus plc, this innovative provider simplifies household bills by offering a unique bundled approach to utilities. Headquartered in Colindale, North London, Utility Warehouse has built a strong reputation for helping customers save money and streamline their household management.
Unlike traditional retailers, Utility Warehouse operates through an extensive network of over 70,000 local Partners across the UK. This direct-to-customer model allows for personalised service and support, bringing the benefits of bundled utilities directly to homes without the need for physical high-street stores. This approach fosters a community-driven service experience, ensuring customers receive tailored advice and assistance.
Utility Warehouse offers a comprehensive suite of services designed to cover virtually every aspect of household expenditure. Their core offerings include gas and electricity supply, superfast broadband, mobile phone services, and various insurance products. By consolidating these services into one convenient monthly bill, customers can enjoy significant savings and reduced administrative hassle.
Beyond competitive pricing, Utility Warehouse enhances the customer experience with attractive loyalty programmes. The UW Cashback Card allows users to earn cashback on everyday spending, which is then automatically deducted from their utility bills. Additionally, the Free Energy Club rewards customers for referring new members, potentially reducing their energy bills to zero. These initiatives underscore Utility Warehouse's commitment to providing tangible value and helping UK households manage their finances more effectively.
Utility Warehouse was founded in 1996 and is headquartered in London, United Kingdom. It is part of Telecom Plus plc, with None (operates via Partners) locations.
Student Discount
Utility Warehouse offers student discounts through popular providers such as TOTUM and Student Beans, helping students save on their essential home services.
NHS Discount
Utility Warehouse provides an 'NHS Exclusive Offer' facilitated by its independent distributors, known as 'Utility Warehouse - The Discount Club'. This benefit is designed to support healthcare workers.
Military / Blue Light Discount
Utility Warehouse has partnered with 'Support Our Military Veterans' to assist veterans in reducing their household bills. This collaboration also contributes funding to the charity.
Loyalty Programme
UW Cashback Card & Free Energy Club
The UW Cashback Card allows customers to earn cashback on everyday spending, automatically deducted from their monthly bill. New customers can also receive welcome credit. The Free Energy Club enables eligible customers to earn credit towards their utility bills by referring new customers.
As a service provider, Utility Warehouse does not offer traditional product delivery. Services are activated remotely or through installation appointments, with specific details provided upon sign-up.
Returns Policy
Customers can typically cancel services within a cooling-off period, subject to specific terms and conditions for each service (e.g., energy, broadband, mobile, insurance). Full details are available in individual service agreements and on their website.
Founded
1996
Headquarters
London, United Kingdom
Number of Stores
None (operates via Partners)
Parent Company
Telecom Plus plc
Gas, electricity, broadband, mobile, landline, and insurance products.
Many customers save by combining services. Get a quote to compare.
We handle the switching process. Sign up online or through a Partner.
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0333 777 0777Customer Service Email
customer.services@uw.co.ukCustomer Service Hours
Monday-Friday 8am-8pm, Saturday 9am-5pm
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