PitPat
PitPat offers innovative dog GPS trackers, activity monitors, and nutritious dog food to keep your canine companion safe, healthy, and happy.
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Shop at PitPatAbout PitPat
PitPat is a leading UK brand specialising in innovative pet technology and nutrition, primarily focused on dogs. Based in Cambridge, PitPat has gained recognition for its commitment to canine well-being, offering products that provide owners with peace of mind and valuable insights into their dog's health and activity. The company prides itself on combining robust technology with user-friendly design, making advanced pet care accessible to all.
PitPat Product Range
The core of PitPat's offering revolves around its advanced tracking and monitoring devices. The PitPat Dog GPS Tracker is a standout product, providing real-time location tracking for ultimate safety. Complementing this is the PitPat Activity Monitor, which tracks exercise, rest, and calorie intake, helping owners keep their dogs fit and healthy. Beyond technology, PitPat also offers a range of high-quality dog food products, including various formulas like puppy, adult, light, and senior, alongside tasty training treats. They also facilitate access to PitPat Dog Insurance, making them a comprehensive solution for dog owners looking to buy pet care online in the UK and beyond.
Shopping Experience & Support
PitPat ensures a convenient online shopping experience with clear delivery options, including free UK delivery for orders over £30. They offer a 42-day refund policy, demonstrating confidence in their products. Customer support is readily available via phone seven days a week, and their comprehensive Support Knowledge Base addresses many common queries. PitPat's commitment to customer satisfaction extends to their flexible payment plans for trackers, catering to different financial preferences.
PitPat is headquartered in 5 Brooklands Avenue, Cambridge, CB2 8BB, UK.
Shipping & Returns
UK orders are sent by Royal Mail Tracked 24 (GPS Trackers and Activity Monitors) or DPD (food and weighing bowls), typically arriving next working day. Allow 2-5 days for Northern Ireland and remote Scotland. US orders are sent by DHL SmartMail Expedited, taking 3-5 working days.
Returns Policy
PitPat offers a 42-day no-risk, no-quibble refund promise, allowing you to change your mind within this period.
Company Information
Headquarters
5 Brooklands Avenue, Cambridge, CB2 8BB, UK
Payment Methods
Frequently Asked Questions
What products does PitPat offer?
PitPat offers Dog GPS Trackers, Dog Activity Monitors, a range of PitPat Dog Food (including biscuits, adult, puppy, light, and senior formulas), training treats, and PitPat Dog Insurance.
How much does delivery cost and is there free delivery?
UK orders are sent via Royal Mail Tracked 24 or DPD. Delivery is free for orders over £30. For orders of £30 or less, delivery is £4. Smaller items like straps and batteries have a delivery fee of £1.49.
What is PitPat's returns policy?
PitPat offers a 42-day no-risk, no-quibble refund promise, allowing you to change your mind within this period.
How can I contact PitPat customer service?
You can contact PitPat by phone at +44 (0)1223 967 305, available 09:00–17:00, 7 days a week. You can also reach them by email, post, or by filling out a form on their website.
Does PitPat ship internationally?
Yes, PitPat ships to several international locations including the United States, France, Germany, Italy, Spain, Poland, Belgium, and the Netherlands. US orders are sent via DHL SmartMail Expedited.
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Contact Information
Customer Service
+44 (0)1223 967 305Customer Service Hours
09:00–17:00, 7 days a week
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