Lightning Fibre
Lightning Fibre is an Eastbourne-based full-fibre broadband provider serving selected towns in Sussex, selling symmetrical home broadband, business connections and a digital home phone service.
No live codes or offers from Lightning Fibre right now — here's what to know before you shop.
About Lightning Fibre
Lightning Fibre is a full-fibre network operator and internet service provider headquartered in Eastbourne, East Sussex. It sells broadband to households and firms in a handful of Sussex towns, using its own fibre in some streets and the CityFibre network in others. The trading company is LF HoldCo 2 Ltd (Companies House 15474345), registered in Polegate.
What Lightning Fibre sells
- Home full-fibre packages from 150 Mbps up to 2.5 Gbps, with matching upload and download speeds and no data cap
- Business broadband, which the homepage lists at up to 10 Gbps, normally on 36-month contracts
- Lightning Voice and Lightning Voice Plus, phone lines carried over the broadband connection through a free adapter
- Rented Wi-Fi extenders, a static IP add-on and a social tariff for households on means-tested benefits
The homepage lists Eastbourne and Polegate, Hastings and St Leonards, Hailsham, Heathfield and Broad Oak, and Tenterden as current areas, and the about page also names Brighton and Hove and Worthing. Every address has to pass the postcode checker first. Lightning Fibre won "The UK's Best Consumer ISP 2024" at the ISPA Awards in the under-100,000-customer group and Connected Britain's "Broadband Provider of the Year" in 2025.
Installation, contracts and cancelling
Set-up charges depend on the package and the term: several 24-month home packages are advertised with free installation, while 1-month terms carry a fee of up to £150. An adult has to stay at the property for the whole installation, and a missed or abandoned slot can cost £50. Monthly charges are collected in advance by Direct Debit, and the homepage promises no price rises during the contract term.
A new order can be cancelled within 14 days by email, phone or post, with payments refunded minus reasonable costs already run up, such as installation work or equipment used. Leaving during the minimum term costs 70% of the remaining contract value. After the minimum term, 30 days' notice is needed, and the rented router and any extenders must go back or be charged for.
Ways to save at Lightning Fibre
Households receiving means-tested benefits, including Universal Credit and Jobseeker's Allowance, can apply for the £15-a-month social tariff with 50 Mbps symmetrical speeds (checked November 2026). Current customers can earn rewards by referring friends, and the provider says it will try to match a cheaper full-fibre price for anyone switching.
Lightning Fibre is headquartered in Eastbourne, East Sussex.
Shipping & Returns
Service, not shipped goods: full fibre for selected Sussex towns (Eastbourne, Polegate, Hastings, St Leonards, Hailsham, Heathfield, Broad Oak) and Tenterden; check by postcode. Set-up fee varies by package and term (free on several 24-month home plans; up to £150 on 1-month terms). An adult must attend the installation; a missed slot costs £50. Monthly charges by Direct Debit in advance.
Returns Policy
Cancel within 14 days of ordering by email, phone or post; payments refunded minus reasonable costs incurred (installation, equipment used, service provided). Leaving within the minimum term: early termination fee of 70% of the remaining contract value. After the minimum term: 30 days' notice. Return the router and extenders or pay equipment charges plus a £20 admin fee.
Company Information
Headquarters
Eastbourne, East Sussex
Payment Methods
Frequently Asked Questions
Where is Lightning Fibre broadband available?
Lightning Fibre serves selected Sussex towns, including Eastbourne, Polegate, Hastings, St Leonards, Hailsham, Heathfield and Broad Oak. Its homepage also lists Tenterden in Kent, and each address has to be checked with the postcode checker before ordering.
How much does Lightning Fibre installation cost?
It depends on the package and term. Several 24-month home packages include free installation, while shorter terms carry set-up fees of up to £150. An adult must be present throughout, and a missed installation slot can cost £50.
Can a Lightning Fibre contract be cancelled?
Yes, within 14 days of ordering, by email, phone or post. Payments are refunded minus reasonable costs already incurred, such as installation. Leaving later in the minimum term costs 70% of the remaining contract value; after it, 30 days' notice applies.
Does Lightning Fibre have a social tariff?
Yes. Lightning Fibre's social tariff costs £15 a month for 50 Mbps symmetrical speeds and includes a modem and router (checked November 2026). It is open to customers receiving means-tested benefits such as Universal Credit and Jobseeker's Allowance.
Does Lightning Fibre put prices up every year?
No. Lightning Fibre advertises no annual price rises, and its price promise says a package price will not increase during the contract term unless the customer changes the package and extra costs apply.
Who owns Lightning Fibre?
Lightning Fibre is the trading name of LF HoldCo 2 Ltd, registered in England and Wales under company number 15474345. Its registered office is in Polegate, and its retail unit is at the Enterprise Centre on Station Parade, Eastbourne.
How do customers contact Lightning Fibre?
Lightning Fibre's customer service line, 01323 380260, is open from 8am to 8pm every day, and general emails go to ask@lightningfibre.co.uk. Support tickets can also be raised around the clock through the online customer portal.
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Customer Service
01323 380260Customer Service Email
ask@lightningfibre.co.ukCustomer Service Hours
Phone every day, 8am to 8pm; portal tickets 24/7
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