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Fastr Broadband is an independent York full-fibre provider selling symmetrical home and business broadband from 150 Mbps to 7,000 Mbps, plus the Fastr Phone digital landline.
No live codes or offers from Fastr Broadband right now — here's what to know before you shop.
| Standard Delivery | Service, not shipped goods: York city centre (inside the city walls) only; check by postcode. Free installation for homes and businesses; someone aged 18+ must be present. Can go live alongside the current provider before switching. Billed monthly in advance by Direct Debit; first payment after installation. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Cancel in writing before the service start date; a £35 cancellation fee (inc. VAT) applies. Leaving after go-live: set-up costs plus all charges for the rest of the 24-month term, and full retail price for free hardware. After the minimum term, 1 month's notice. Equipment must be returned; removal visits cost from £75 + VAT. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Direct Debit |
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Fastr Broadband is an independent full-fibre broadband provider for homes and businesses in York city centre, inside the city walls. It is the trading name of UK Fibre Networks (York) Ltd (Companies House 11590146), incorporated on 26 September 2018 and rebranded as Fastr in August 2024, according to Comms Business. Fastr is a member of ISPA and is regulated by Ofcom.
The network brings fibre all the way into the property, with no old copper line, and the terms describe data use as unlimited under a fair use policy. A new customer can be connected while the existing provider is still running, then switch over. Support is on 0333 533 1200 or by email, Monday to Friday from 9am to 5pm, and the website has a postcode checker for each address.
Installation is free for homes and businesses, and someone aged 18 or over has to be at the property for the visit. Every plan is a 24-month contract paid monthly in advance by Direct Debit, with the first payment taken after installation. Fastr advertises no in-contract price rises, although clause 5.2 of its terms describes a yearly review of RPI plus 3.9%.
An order can be cancelled in writing before the service start date, but the terms set a £35 cancellation fee including VAT. Ending the contract after go-live means paying the set-up costs and the charges for the rest of the 24 months, plus the full retail price of any free hardware. Once the minimum term is over, either side can end the contract with one month's notice, and Fastr's equipment has to be handed back.
Service, not shipped goods: York city centre (inside the city walls) only; check by postcode. Free installation for homes and businesses; someone aged 18+ must be present. Can go live alongside the current provider before switching. Billed monthly in advance by Direct Debit; first payment after installation.
Returns Policy
Cancel in writing before the service start date; a £35 cancellation fee (inc. VAT) applies. Leaving after go-live: set-up costs plus all charges for the rest of the 24-month term, and full retail price for free hardware. After the minimum term, 1 month's notice. Equipment must be returned; removal visits cost from £75 + VAT.
Fastr Broadband covers York city centre inside the city walls, where it has built its own full-fibre network. The company says more areas are planned, and each address can be checked with the postcode checker on its website.
Nothing. Fastr Broadband installs free for both home and business customers, and someone aged 18 or over must be present. The first monthly Direct Debit is collected after installation, and billing then runs monthly in advance.
Every Fastr Broadband plan is a 24-month contract. The website promises a fixed price for the term, while clause 5.2 of the terms allows a yearly rise of RPI plus 3.9%. After 24 months either side can end it with one month's notice.
Yes, in writing before the service start date, though Fastr's terms set a £35 cancellation fee including VAT. After go-live, leaving early means paying the set-up costs and the remaining monthly charges for the contract.
Fastr's home plans run from 150 Mbps to 7,000 Mbps, with the same upload and download speed on a wired connection. Business plans start at 500 Mbps and reach 7,000 Mbps on the Fastr 8Gb plan.
Fastr Broadband is the trading name of UK Fibre Networks (York) Ltd, Companies House number 11590146, incorporated on 26 September 2018. The company rebranded as Fastr in August 2024 and has its registered office in Carlisle.
Fastr Broadband takes calls on 0333 533 1200 and emails to hello@fastrbroadband.co.uk, Monday to Friday from 9am to 5pm. Its website also sets out how complaints are handled for customers who need to escalate a problem.
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Customer Service
0333 533 1200Customer Service Email
hello@fastrbroadband.co.ukCustomer Service Hours
Monday to Friday, 9am to 5pm