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Grain is a Carlisle-based full fibre broadband provider running its own network in selected towns across England and Wales, with 250Mbps to 2000Mbps home packages and phone add-ons.
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Grain is a full fibre broadband provider with its head office in Carlisle, Cumbria. Grain Connect Limited was incorporated on 19 July 2016 (company 10285348) as a joint venture between Solway Communications and Pinnacle Group, and it lays and runs its own network instead of reselling another operator's lines. Its first live site, in 2017, was the Countesswells new-build estate in Aberdeen.
Investors named on Grain's about page include Albion Capital, which put in £10 million in 2018, and Equitix, with £75 million in 2021. The company reports connecting its 30,000th customer in 2024 and securing £225 million of new funding in 2025.
Coverage goes street by street. Grain's area list names towns in eight English regions, though not London, such as Middlesbrough, Sunderland, Carlisle, Leicester, Bristol and Brighton, plus Cardiff, Newport and Tonypandy in Wales. Grain has chosen not to sign Ofcom's voluntary minimum-speed commitment for broadband providers, citing the cost of testing each line.
Standard installation is free on residential contracts, and Grain books the date once an address is live; an adult decision-maker aged 18 or over has to be at home. No payment is taken until the service is up and running. Home contracts normally last 18 months with no in-contract price rises, then roll on monthly at the standard rate.
The 14-day cooling-off period starts once the line is installed and connected, and cancelling within it costs a £40 charge for installation and activation. After that, leaving needs 30 days' notice and cancellation fees may apply during the minimum term. The router stays in the property, but extras such as a Wi-Fi extender go back.
Grain will match a cheaper like-for-like package for new customers and for existing ones coming up to renewal. The claim is made by phone on 0330 223 2266 or by live chat, with a link to the rival package or a copy of its order letter or email.
Grain was founded in 2016 and is headquartered in Carlisle, Cumbria.
Service, not shipped goods: full fibre on Grain's own network in selected towns across eight English regions and in Cardiff, Newport and Tonypandy, plus some new-build estates; check by postcode. Free standard installation on residential contracts, booked once the address is live; a decision-maker aged 18+ must be present. No payment is taken until the service is installed.
Returns Policy
14-day cooling-off period from installation and connection; cancelling within it costs a £40 cooling-off charge for installation and activation. Afterwards, 30 days' notice to cancel, and cancellation fees may apply within the minimum term (18 months residential as standard). The router stays; other kit such as a Wi-Fi extender must be returned.
Founded
2016
Headquarters
Carlisle, Cumbria
Only where Grain has built its own network. Its area list covers towns in eight English regions, such as Middlesbrough, Carlisle, Leicester and Bristol, plus Cardiff, Newport and Tonypandy in Wales; availability is checked by postcode.
No, standard installation is free on residential fixed-term contracts, with no up-front set-up cost. Non-standard installs may be charged under Grain's price guide, and someone aged 18 or over must be at home on the day.
Yes. A 14-day cooling-off period runs from installation, though a £40 charge covers installation and activation. After that Grain needs 30 days' notice, and cancellation fees may apply within the standard 18-month residential term.
Yes. New customers, and existing ones nearing renewal, can ask Grain to match a cheaper like-for-like package by phoning 0330 223 2266 or using live chat with a link or written quote, under its price match terms.
Yes, two: Social Basic at 15Mbps and Social Plus at 30Mbps, both with symmetrical speeds, unlimited data and free standard installation. They are for people on low incomes or certain benefits, and eligibility is confirmed by phone.
Grain Connect Limited, a Carlisle company incorporated in July 2016 (number 10285348), runs Grain. It began as a joint venture between Solway Communications and Pinnacle Group and has since raised funding from Albion Capital and Equitix, among others.
Grain answers calls on 0330 223 2266 and live chat from 9am to 7pm Monday to Friday and 9am to 5pm at weekends. Emails to hello@grainconnect.com get a reply within 24 to 48 hours.
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| Standard Delivery | Service, not shipped goods: full fibre on Grain's own network in selected towns across eight English regions and in Cardiff, Newport and Tonypandy, plus some new-build estates; check by postcode. Free standard installation on residential contracts, booked once the address is live; a decision-maker aged 18+ must be present. No payment is taken until the service is installed. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | 14-day cooling-off period from installation and connection; cancelling within it costs a £40 cooling-off charge for installation and activation. Afterwards, 30 days' notice to cancel, and cancellation fees may apply within the minimum term (18 months residential as standard). The router stays; other kit such as a Wi-Fi extender must be returned. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Direct Debit |
| Founded | 2016 |
| Headquarters | Carlisle, Cumbria |
Last updated: November 2026
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Customer Service
0330 223 2266Customer Service Email
hello@grainconnect.comCustomer Service Hours
Phone and live chat Mon–Fri 9am–7pm, Sat–Sun 9am–5pm; email replies in 24–48 hours