Ocado

Ocado

Ocado delivers your favourite groceries straight to your door, offering a convenient online shopping experience with great offers, fresh produce, and M&S Food.

Pets & Pet Care
StudentNHS

Current Offers

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Voucher Codes

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About Ocado: The UK's Premier Online Grocer

Founded in 2000, Ocado has grown to become a household name in the UK for online grocery shopping. Headquartered in Hatfield, Hertfordshire, Ocado.com operates as an online-only supermarket, a 50:50 joint venture between the technology-focused Ocado Group plc and the iconic Marks & Spencer Group. This unique partnership allows Ocado customers to access an unparalleled range of products, including the highly sought-after M&S Food collection, all from the comfort of their home. Ocado's business model is built on innovation, utilising advanced robotics and logistics to deliver fresh, high-quality groceries directly to consumers' doors across the country.

Ocado's Extensive Product Range

When you shop at Ocado, you're not just buying groceries; you're gaining access to a comprehensive supermarket experience. Our product categories span everything from fresh produce, including organic fruits and vegetables, to a wide array of pantry staples, baked goods, and dairy products. Beyond food, customers can find a vast selection of household essentials, health and beauty products, baby care items, and pet supplies. The integration of Marks & Spencer Food means you can easily add premium ready meals, delicious desserts, and gourmet ingredients to your basket, making Ocado the ultimate destination for diverse and quality grocery shopping online.

Seamless Online Grocery Shopping Experience

Ocado is committed to making your grocery shopping as convenient and rewarding as possible. Our user-friendly website and app allow for easy browsing, list creation, and order management. We pride ourselves on reliable home delivery, with flexible slots available seven days a week to fit your schedule. Our dedicated customer service team is on hand from 7:00 am to midnight to assist with any queries. Customers can also benefit from our Smart Pass loyalty programme, which offers perks like unlimited free delivery and exclusive discounts. Furthermore, Ocado supports various communities with special offers, including student discounts, NHS worker discounts, and military discounts, ensuring great value for everyone.

Ocado was founded in 2000 and is headquartered in Hatfield, Hertfordshire. It is part of Ocado Group plc and Marks & Spencer Group (joint venture), with Online only (warehouses nationwide) locations.

News & Updates

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Lipton Teas & Infusions launches  Lipton Ice Tea teabag range

Discover what's happening in retail today, Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and much more. Lipton Teas & Infusions is set to redefine the UK tea category with the launch of its innovative Lipton Ice Tea teabag range. Rolling out in Ocado this month, Co-op from April and Sainsbury’s from May, this new line marks Lipton’s first foray into the cold brew teabag market. The launch presents a compelling...

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By Fiona Briggs
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Ocado Retail ushers in British Summertime with ultra early-season strawberries

Discover what's happening in retail today, Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and much more. Ocado Retail is kicking off the UK’s main strawberry season nearly a month early, with strawberries grown at the foot of the beautiful Malvern hills, using the light from the spring sunshine. The leading online retailer will offer 100% UK-grown, ultra early-season strawberries from the Berryworld Brand when they go on...

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By Fiona Briggs
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Pukka launches two organic blends to help retailers tap into growing demand for sleep and clean energy sources

Discover what's happening in retail today, Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and much more. Pukka Herbs, the herbal tea brand powered by nature and known for its organically certified blends, is expanding its portfolio with two new fruit and herbal teas. Rolling out now, Pukka Night Time Apple Chai and Pukka Citrus Yerba Mate & Green Tea will be available via Amazon, Ocado and Holland & Barrett, with Night...

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By Fiona Briggs
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Discounts & Loyalty

Student Discount

Students can get a £20 discount on their first shop over £60 by verifying their student status through Student Beans.

NHS Discount

NHS workers receive a 15% discount on orders. New NHS customers can also get an extra £20 off their first grocery order over £60, often via platforms like Health Service Discounts.

Military / Blue Light Discount

Ocado offers a military discount for active, veteran, retired, and reservist US Army, Navy, Air Force, Marines, Space Force, and Coast Guard personnel (verification through a third-party service). TroopScout also mentions discounts for British Armed Forces members.

Gift Cards Available

Loyalty Programme

Smart Pass

Benefits include unlimited free delivery (for a monthly or annual fee), at least 10% off a range of branded products, priority access to Christmas delivery slots, exclusive offers, and an annual gift. They also incentivise repeat purchases with rewards.

Shipping & Returns

Delivery from £2.99 for Smart Pass holders. One-hour delivery slots available. Ocado Zoom offers rapid delivery in select areas.

Returns Policy

Full refund for any item you're not satisfied with. Report issues via app or website within 7 days of delivery.

Company Information

Founded

2000

Headquarters

Hatfield, Hertfordshire

Number of Stores

Online only (warehouses nationwide)

Parent Company

Ocado Group plc and Marks & Spencer Group (joint venture)

Payment Methods
Visa
Mastercard
AMERICANEXPRESSAmerican Express
PayPalPayPal
PayApple Pay
Google Pay
Sustainability

Ocado is committed to net-zero emissions by 2040. They use electric delivery vehicles, have eliminated single-use carrier bags, and their warehouses use renewable energy. The company minimises food waste through efficient inventory management.

Frequently Asked Questions

What is Ocado Smart Pass?

Ocado Smart Pass is a subscription offering free delivery on orders over £40, plus 10% off Ocado own-brand products and exclusive offers.

Does Ocado have physical stores?

No, Ocado is a pure online retailer with no physical stores. Orders are fulfilled from automated warehouses.

What areas does Ocado deliver to?

Ocado delivers across most of mainland England and parts of Scotland and Wales. Check postcode availability on their website.

How does Ocado ensure fresh produce quality?

Ocado's automated warehouses and efficient logistics ensure products are picked close to delivery, maintaining freshness.

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