ProCook

About ProCook

ProCook is a UK kitchenware brand that the O'Neill family founded in 1996 as the Professional Cookware Company, selling cookware sets by direct mail. It took the ProCook name in 2008, listed on the London Stock Exchange in November 2021, and is run from a Store Support Centre at Indurent Park in Gloucester. ProCook Group plc reported 80 stores at the end of the first half of its financial year (checked October 2026).

What ProCook sells

• Stainless steel and non-stick pans, saucepan sets, sauté pans and lids, sold in ranges such as Professional, Gourmet and Elite
• Kitchen knives and knife sets; orders containing knives need the buyer's age verified for next-day delivery
• Bakeware and roasting trays, kitchen utensils, digital scales and thermometers
• Dinner sets, glassware, drinkware and other tableware, plus small kitchen electricals launched in 2024

Almost everything is own brand: ProCook Group says its ranges are designed in-house, sourced directly from manufacturers and add up to more than 1,500 products. Each product has a guarantee of at least 12 months, and many are covered for 10 or 25 years against faults arising from normal home use.

Delivery and returns

Standard delivery takes 2 to 5 days and costs £4.95, with no charge on orders over £60. DPD next-day delivery costs £6.95 (£4.95 over £60) for in-stock orders placed by 3pm to a UK mainland address, and named-day delivery costs £7.95 (£5.95 over £60). Collection from a DPD pickup point costs £4.95 or is free over £60. ProCook ships only within the UK, including the Scottish Highlands, Northern Ireland, Jersey and Guernsey.

A 30-day money-back guarantee, counted from the date of purchase, covers unused items in their original packaging with proof of purchase. Online orders go back through the returns portal, with drop-off at £3.95 or home collection at £14.95, or to a ProCook store; items bought in a store must be returned to a store. Refunds take about 14 working days, and faulty goods are handled by phone on 0330 100 1010.

Ways to save at ProCook

Students and graduates who verify through Student Beans can use a student discount on orders over £30, excluding clearance lines. Gift cards are sold online and in stores.