Virgin Atlantic Airways
Virgin Atlantic Airways offers award-winning flights and holidays to destinations worldwide, ensuring a fantastic travel experience with great food, entertainment, and onboard WiFi.
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About Virgin Atlantic Airways
Virgin Atlantic Airways, a leading UK airline, was established in 1984 by Sir Richard Branson. From its headquarters in Crawley, West Sussex, this iconic brand has grown to become a global carrier, renowned for its distinctive customer service and innovative approach to air travel. As part of Virgin Atlantic Limited, with significant ownership from both the Virgin Group and Delta Air Lines, the company continues to expand its network and enhance the passenger experience, making it a top choice for travellers from the UK and beyond.
Explore the World with Virgin Atlantic
Virgin Atlantic offers an extensive network of routes, connecting passengers to some of the world's most exciting destinations. Whether you're looking to book flights to the USA, including popular cities like New York, Miami, and San Francisco, or planning a relaxing escape to the Caribbean with routes to Barbados and Jamaica, Virgin Atlantic has you covered. They also provide excellent options for those wishing to explore Africa (Cape Town, Johannesburg) and Asia (Delhi, Mumbai). Beyond just flights, Virgin Atlantic Holidays provides comprehensive package holidays, ensuring a stress-free booking experience for your entire trip.
The Virgin Atlantic Travel Experience
Flying with Virgin Atlantic means enjoying a premium travel experience. Passengers benefit from a wide selection of in-flight entertainment, delicious food and drink options, and reliable onboard WiFi. The airline's commitment to customer satisfaction extends to its popular Flying Club loyalty programme, where members can earn and redeem Virgin Points for flights, upgrades, and other exciting rewards. Additionally, Virgin Atlantic proudly offers various discounts, including special rates for students, NHS staff, and military personnel, making world-class travel more accessible. Their 24/7 customer service ensures support is always at hand, from initial booking to arrival at your destination.
Virgin Atlantic Airways was founded in 1984 and is headquartered in Crawley, West Sussex. It is part of Virgin Atlantic Limited (Virgin Group 51%, Delta Air Lines 49%), with approximately 14 locations.
Discounts & Loyalty
Student Discount
Virgin Atlantic offers student discounts, typically ranging from 10% to 20% off. These discounts can be accessed by verifying student status through third-party providers such as UNiDAYS, Student Beans, or SheerID.
NHS Discount
Virgin Atlantic offers discounts for NHS and emergency services staff through the Blue Light Card, providing up to £60 off flights. Virgin Atlantic Holidays also offers a £125 NHS discount on package holidays with a minimum spend.
Military / Blue Light Discount
Virgin Atlantic offers military discounts of up to 10%-25% for active duty, veterans, reservists, retirees of the United States military, and their immediate families. They also offer up to £60 off for Defence Discount Services members in the UK.
Gift Cards Available
Loyalty Programme
Virgin Red / Flying Club
Earn Virgin Points on flights, upgrades, lounge access, partner rewards, and status tiers with extra benefits
Shipping & Returns
E-tickets delivered instantly via email. Physical documents sent where required.
Returns Policy
Cancellation and change policies vary by fare type. Travel insurance recommended.
Company Information
Founded
1984
Headquarters
Crawley, West Sussex
Number of Stores
approximately 14
Parent Company
Virgin Atlantic Limited (Virgin Group 51%, Delta Air Lines 49%)
Payment Methods
Sustainability
Committed to net zero by 2050. Investing in sustainable aviation fuel and fuel-efficient aircraft including A330neo.
Frequently Asked Questions
What cabin classes does Virgin Atlantic offer?
Virgin Atlantic offers Upper Class (business), Premium (premium economy), Economy Delight (extra legroom), Economy Classic, and Economy Light.
What is Virgin Atlantic Flying Club?
Flying Club is Virgin Atlantic's loyalty programme where you earn Virgin Points on flights and partners, access status tiers, and enjoy benefits like lounge access.
Can I change my Virgin Atlantic booking?
Yes, Virgin Atlantic offers flexible bookings. Change and cancellation fees depend on your fare type. Premium fares often include free changes.
Does Virgin Atlantic fly to the USA?
Yes, Virgin Atlantic is primarily a transatlantic airline with extensive routes to US cities including New York, Los Angeles, Miami, and more.
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Student discount
Virgin Atlantic offers student discounts, typically ranging from 10% to 20% off. These discounts can be accessed by verifying student status through third-party providers such as UNiDAYS, Student Beans, or SheerID.
NHS discount
Virgin Atlantic offers discounts for NHS and emergency services staff through the Blue Light Card, providing up to £60 off flights. Virgin Atlantic Holidays also offers a £125 NHS discount on package holidays with a minimum spend.
Military & Blue Light discount
Virgin Atlantic offers military discounts of up to 10%-25% for active duty, veterans, reservists, retirees of the United States military, and their immediate families. They also offer up to £60 off for Defence Discount Services members in the UK.
Join Virgin Red / Flying Club
Earn Virgin Points on flights, upgrades, lounge access, partner rewards, and status tiers with extra benefits
Gift cards available
Buy discounted Virgin Atlantic Airways gift cards from cashback sites to save even more.
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Virgin Atlantic Airways Quick Facts
| Standard Delivery | E-tickets delivered instantly via email. Physical documents sent where required. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Cancellation and change policies vary by fare type. Travel insurance recommended. |
| Student Discount | Virgin Atlantic offers student discounts, typically ranging from 10% to 20% off. These discounts can be accessed by verifying student status through third-party providers such as UNiDAYS, Student Beans, or SheerID. |
| NHS Discount | Virgin Atlantic offers discounts for NHS and emergency services staff through the Blue Light Card, providing up to £60 off flights. Virgin Atlantic Holidays also offers a £125 NHS discount on package holidays with a minimum spend. |
| Military Discount | Virgin Atlantic offers military discounts of up to 10%-25% for active duty, veterans, reservists, retirees of the United States military, and their immediate families. They also offer up to £60 off for Defence Discount Services members in the UK. |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, American Express, PayPal |
| Founded | 1984 |
| Headquarters | Crawley, West Sussex |
Last updated: June 2026
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Contact Information
Customer Service
0344 209 7777Customer Service Email
customer.relations@fly.virgin.comCustomer Service Hours
24/7 phone support