travelup
TravelUp is a leading UK online travel retailer, founded in 2004, offering a vast selection of flights, hotels, and package holidays to destinations across the globe.
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About TravelUp
TravelUp, established in 2004, is a leading UK-based online travel retailer that has grown into a global, tech-driven travel group. With its registered office in Reading, Berkshire, TravelUp has expanded its operations with offices across the United Kingdom, United Arab Emirates, India, Spain, Pakistan, and the United States of America. This extensive international presence allows TravelUp to offer a truly worldwide selection of travel options, catering to a diverse customer base seeking flights, hotels, and package holidays.
Explore Your Next Adventure with TravelUp
Flights for Every Journey
Whether you're planning a domestic trip within the UK or an international adventure, TravelUp provides access to a vast network of airlines. Shoppers can easily search for and book cheap flights online to destinations around the globe, comparing prices and schedules to find the perfect option. From economy to business class, TravelUp helps you secure the best airfare for your travel needs.
Hotels & Package Holidays
Beyond flights, TravelUp excels in offering a comprehensive selection of hotels worldwide. Discover accommodation options to suit every budget and preference, from boutique hotels to major resorts. For those seeking convenience and value, TravelUp's package holidays UK and international options combine flights and hotels, often at a discounted rate, making holiday planning stress-free. Book your ideal holiday package online with TravelUp.
Seamless Booking & Great Value
TravelUp is committed to providing a seamless and rewarding booking experience. Their platform, accessible via website and a dedicated app, is designed for ease of use, allowing customers to manage their bookings efficiently. Benefit from competitive pricing, a 24/7 customer support team for general inquiries, and the exclusive TravelUp Prime loyalty programme, which rewards members with points redeemable as cash. Look out for special offers, including student discounts, to make your next trip even more affordable.
travelup was founded in 2004 and is headquartered in Reading, Berkshire, United Kingdom. It is part of TravelUp Group PLC, with Online only locations.
Discounts & Loyalty
Student Discount
TravelUp offers student discounts, including up to £12 off flights and hotel bookings with a TOTUM membership. A £100 off promo code for students spending over £1000 is also available, requiring student ID.
NHS Discount
Information on NHS/healthcare worker discounts is conflicting. Some sources suggest up to 15% off or Blue Light offers, while others state there isn't a specific NHS discount currently available. It's recommended to check their website for the latest offers.
Military / Blue Light Discount
TravelUp does not currently offer specific military personnel discounts, but military members may be able to get 20% off using a regular TravelUp promo code (QR10). Occasional military-only promotions may be available on specific national days.
Loyalty Programme
TravelUp Prime
TravelUp Prime allows customers to earn points on flights, hotels, packages, and add-ons, which can be redeemed like cash at checkout (100 points = £1 off). There is also an upgraded tier, Prime+, for faster earning, exclusive perks, and priority service. Booking on the app can unlock bonus points.
Shipping & Returns
As an online travel booking platform, TravelUp does not have physical product delivery. All bookings are digital, with e-tickets and confirmations sent via email.
Returns Policy
Cancellation and refund policies for flights, hotels, and package holidays booked through TravelUp are subject to the terms and conditions of the individual airlines, hotels, and tour operators. Customers should review the specific booking conditions at the time of purchase.
Company Information
Founded
2004
Headquarters
Reading, Berkshire, United Kingdom
Number of Stores
Online only
Parent Company
TravelUp Group PLC
Payment Methods
Frequently Asked Questions
How can I contact TravelUp customer service?
You can reach TravelUp's general customer service 24/7 via phone at +1 646 844 9197 (US number). For UK-specific queries, you can call 0118-955-6400. You can also email [email protected] for general inquiries or [email protected] for flight cancellations.
What is TravelUp Prime?
TravelUp Prime is their loyalty programme where you earn points on flights, hotels, packages, and add-ons. 100 points equal £1 off, redeemable at checkout. There's also a Prime+ tier for faster earning and exclusive perks. Booking via the TravelUp App can also unlock bonus Prime Points.
Does TravelUp offer student discounts?
Yes, TravelUp offers student discounts, including up to £12 off flights and hotel bookings with a TOTUM membership. They also mention a £100 off promo code for students spending over £1000, which requires submitting student ID to unlock.
Where is TravelUp headquartered?
TravelUp's registered office is located in Reading, Berkshire, United Kingdom. The company also has offices in the United Arab Emirates, India, Spain, Pakistan, and the United States of America.
What types of travel can I book with TravelUp?
TravelUp is an online travel platform where you can book a wide range of travel services, including flights, hotels, and comprehensive package holidays to destinations worldwide. They also offer various add-ons for your trip.
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Student discount
TravelUp offers student discounts, including up to £12 off flights and hotel bookings with a TOTUM membership. A £100 off promo code for students spending over £1000 is also available, requiring student ID.
NHS discount
Information on NHS/healthcare worker discounts is conflicting. Some sources suggest up to 15% off or Blue Light offers, while others state there isn't a specific NHS discount currently available. It's recommended to check their website for the latest offers.
Military & Blue Light discount
TravelUp does not currently offer specific military personnel discounts, but military members may be able to get 20% off using a regular TravelUp promo code (QR10). Occasional military-only promotions may be available on specific national days.
Join TravelUp Prime
TravelUp Prime allows customers to earn points on flights, hotels, packages, and add-ons, which can be redeemed like cash at checkout (100 points = £1 off). There is also an upgraded tier, Prime+, for faster earning, exclusive perks, and priority service. Booking on the app can unlock bonus points.
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travelup Quick Facts
| Standard Delivery | As an online travel booking platform, TravelUp does not have physical product delivery. All bookings are digital, with e-tickets and confirmations sent via email. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Cancellation and refund policies for flights, hotels, and package holidays booked through TravelUp are subject to the terms and conditions of the individual airlines, hotels, and tour operators. Customers should review the specific booking conditions at the time of purchase. |
| Student Discount | TravelUp offers student discounts, including up to £12 off flights and hotel bookings with a TOTUM membership. A £100 off promo code for students spending over £1000 is also available, requiring student ID. |
| NHS Discount | Information on NHS/healthcare worker discounts is conflicting. Some sources suggest up to 15% off or Blue Light offers, while others state there isn't a specific NHS discount currently available. It's recommended to check their website for the latest offers. |
| Military Discount | TravelUp does not currently offer specific military personnel discounts, but military members may be able to get 20% off using a regular TravelUp promo code (QR10). Occasional military-only promotions may be available on specific national days. |
| International Shipping | Available |
| Payment Methods | Visa, Mastercard, American Express, PayPal |
| Founded | 2004 |
| Headquarters | Reading, Berkshire, United Kingdom |
Last verified: February 2026
5 vouchers available
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Contact Information
Customer Service
UK: 0118-955-6400, US: +1 646 844 9197Customer Service Email
customerservices@travelup.comCustomer Service Hours
General customer service is 24/7. UK specific lines operate with varying hours, typically Mon-Sun from 8am/9am to 5pm/10pm depending on the service.
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