Sorel
Sorel offers fashionable and comfortable footwear, including warm boots and shoes, for women, men, and kids, perfect for any adventure.
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Shop at SorelAbout Sorel Footwear
Sorel has established itself as a leading brand in the footwear industry, celebrated for its commitment to crafting durable, comfortable, and stylish boots and shoes. With a legacy built on combining expert craftsmanship with contemporary design, Sorel offers footwear solutions that are not only practical for various weather conditions but also align with modern fashion trends. Our dedication to quality materials and innovative construction techniques ensures that every pair provides exceptional performance and lasting comfort for our customers across the UK.
Explore the Sorel Footwear Collection
Dive into the diverse world of Sorel and discover a wide array of footwear options designed for women, men, and children. Our collection features iconic Sorel winter boots known for their warmth and waterproof capabilities, alongside fashionable ankle boots, versatile sneakers, and comfortable sandals. Whether you're looking for robust footwear for outdoor adventures or stylish options for urban exploration, Sorel has a design to suit every need and preference. Each product is engineered to offer superior protection and support, making Sorel a trusted name for all your footwear requirements.
Seamless Shopping Experience with Sorel UK
Shopping for your favourite Sorel styles is convenient and secure. We provide clear information regarding our returns policy, allowing for returns within 60 days of purchase, subject to a small flat-rate deduction. Our customer care team is available to assist with any queries you might have, ensuring a smooth and satisfactory shopping experience. While our customer service operates on US Pacific Time, we strive to provide comprehensive support for all our UK customers looking to buy Sorel footwear online.
Discounts & Loyalty
Loyalty Programme
Sol Passport Rewards
Earn points with every purchase and redeem them for free products. Members also get access to exclusive offers and can refer friends for benefits.
Shipping & Returns
Sorel delivers to the country from which the order was placed. Specific delivery times and costs are typically provided at checkout.
Returns Policy
Returns are accepted within 60 days of purchase. Items must be unworn and in original condition. A flat rate of $6 will be deducted from the refund for the return shipping label. Returns must be sent via UPS from the country of delivery.
Company Information
Number of Stores
Online only
Payment Methods
Frequently Asked Questions
What is Sorel's return policy?
Returns are accepted within 60 days of the purchase date. Items must be unworn and in original condition, packaged in an outer shipping box. A flat rate of $6 will be deducted from your refund for the return shipping label.
How do I return an item to Sorel?
You can start your return online by entering your order information. You'll need to print and include your return form in the package and place the return shipping label on the outside of the box. Returns must be brought to your nearest UPS drop-off location.
Can I exchange an item with Sorel?
Direct exchanges are not possible at this time. If you require a different size or colour, you will need to return the original item for a refund and place a new order for the desired product.
How long does it take to receive a refund?
Once your returned package is received and inspected to ensure it's unworn and in original condition, the credit will be sent back to your financial institution within 7-10 business days.
How can I contact Sorel customer service?
You can contact Sorel Customer Care by phone at (888) 697-6735, Monday-Friday from 5am-5pm PT. Chat support is also available.
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Earn points with every purchase and redeem them for free products. Members also get access to exclusive offers and can refer friends for benefits.
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Sorel Quick Facts
| Standard Delivery | Sorel delivers to the country from which the order was placed. Specific delivery times and costs are typically provided at checkout. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Returns are accepted within 60 days of purchase. Items must be unworn and in original condition. A flat rate of $6 will be deducted from the refund for the return shipping label. Returns must be sent via UPS from the country of delivery. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, PayPal |
Last verified: February 2026
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Contact Information
Customer Service
(888) 697-6735Customer Service Hours
Mon-Fri 5am-5pm PT
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