PlayStation Direct is the official online store from Sony Interactive Entertainment, offering PlayStation consoles, games, accessories, and exclusive merchandise direct from the source. As the official store, PlayStation Direct provides guaranteed authentic products, exclusive bundles, and priority access to new hardware releases. Shop for PlayStation 5, PlayStation VR2, DualSense controllers, official merchandise, and digital content. Every purchase comes with manufacturer warranty and world-class customer support from PlayStation specialists. PlayStation Direct delivers the complete PlayStation experience with free express delivery on all orders and a 30-day satisfaction guarantee.

Discounts & Loyalty

Gift Cards Available

Loyalty Programme

PlayStation Plus

PlayStation Plus membership offers free monthly games, online multiplayer, cloud saves, exclusive discounts, and access to game trials.

Shipping & Returns

Free express delivery on all orders with no minimum spend. Delivery within 2 business days. Pre-orders ship on release date.

Returns Policy

30-day goodwill returns policy. Items must be in original condition with packaging. 14-day legal cancellation right. 12-month manufacturer warranty.

Frequently Asked Questions

Is PlayStation Direct the official store?

Yes, PlayStation Direct is the official online store operated by Sony Interactive Entertainment. All products are authentic and come with full manufacturer warranty.

Is delivery really free?

Yes, PlayStation Direct offers free express delivery on all orders with no minimum spend. Orders typically arrive within 2 business days.

What if my product is faulty?

Contact customer support via chat within 30 days for immediate assistance. Products are covered by a 12-month manufacturer warranty from Sony.

Can I track my order?

Yes, you'll receive a shipment confirmation email with tracking link as soon as your order is dispatched. Track delivery in real-time.

PlayStation Direct is the official online store for everything PlayStation. Shop with confidence for PS5 consoles, PlayStation VR2, DualSense controllers, and the latest games direct from Sony. Enjoy free express delivery on all orders with no minimum spend, plus a 30-day returns policy and full manufacturer warranty. Get exclusive access to limited edition consoles and bundles only available through PlayStation Direct.

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Contact Information

Customer Service Hours

Mon-Sun 8am-10pm (chat)

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