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Pine Media Broadband delivers groundbreaking full fibre internet with gigabit speeds and reliable UK-based support, upgrading homes and businesses across Sheffield.
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Pine Media Broadband is a Sheffield-based internet service provider, established in 2015 with a clear mission: to free communities in South Yorkshire from the constraints of poor speeds, slow customer service, and high prices offered by traditional telecommunication companies. We achieve this by building and operating our own state-of-the-art Full Fibre network, delivering Fibre To The Premises (FTTP) directly to homes and businesses. This commitment to local infrastructure and service ensures that our customers receive not just internet, but a superior online experience.
Our core offering is Gigabit Full Fibre Broadband, providing speeds of up to 1,000Mbps. This advanced FTTP technology means that unlike many 'fibre' providers, we don't rely on outdated copper cables for the last mile, guaranteeing true fibre performance. All home broadband packages over 40Mb come with Intelligent WiFi Powered by Plume, including a Superpod and HomePass® system. This smart WiFi solution ensures robust and consistent coverage throughout your entire home, eliminating dead zones. For those needing guaranteed coverage, our 'Full House' bolt-on offers peace of mind with a reliable WiFi promise in every room.
Choosing Pine Media means opting for rock-solid reliability and exceptional customer care. Our support teams are fully UK-based, right here in Sheffield, ensuring quick and effective assistance whenever you need it. We pride ourselves on transparency, offering straightforward pricing without limited-time deals or unexpected price hikes. Our network is built for the demands of modern life, supporting seamless streaming of 4K content, competitive gaming with ultra-low latency, and efficient working from home. We're not just providing internet; we're building the future of Sheffield's broadband.
Pine Media Broadband was founded in 2015 and is headquartered in Sheffield, UK.
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Pine Media provides professional installation of their Full Fibre broadband directly to your home or business. They utilise existing infrastructure like BT telegraph poles and ducts to minimise disruption, ensuring a smooth and efficient setup process. Your existing phone line remains unaffected during installation.
Returns Policy
As a service provider, Pine Media's 'returns policy' would typically refer to their cancellation or service termination terms. While specific details aren't provided, it's implied they offer reliable service with UK-based support for issue resolution. Customers should refer to their terms and conditions for service cancellation details.
Founded
2015
Headquarters
Sheffield, UK
Full Fibre Broadband, or Fibre To The Premises (FTTP), means a fibre optic cable runs directly from our network all the way into your home. This differs from traditional 'fibre' which often uses copper cables for the final stretch, limiting speeds and reliability. Pine Media's FTTP delivers ultra-fast, future-proof internet.
Pine Media offers Gigabit Broadband with speeds of up to 1,000Mbps. This allows for incredibly fast downloads, seamless 4K streaming, lag-free online gaming, and efficient remote working for multiple users simultaneously.
Pine Media is a Sheffield-based internet service provider, building and operating its Full Fibre network across South Yorkshire. We are continually expanding our network to reach more homes and businesses in the region.
Yes, absolutely! All of Pine Media's support teams are based right here in Sheffield, UK. We pride ourselves on providing local, responsive, and high-quality customer service.
Intelligent WiFi Powered by Plume is a smart WiFi system included with our home broadband packages over 40Mb. It uses Superpods and Plume HomePass® to create a seamless mesh network, ensuring consistently powerful WiFi coverage across your entire home. You can also add our 'Full House' bolt-on for guaranteed reliable WiFi in every room.
We typically use existing infrastructure like BT telegraph poles and ducts to install your new fibre cable, either overhead or underground. Your existing BT phone line remains unaffected and can even operate alongside your new FTTP service.
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| Standard Delivery | Pine Media provides professional installation of their Full Fibre broadband directly to your home or business. They utilise existing infrastructure like BT telegraph poles and ducts to minimise disruption, ensuring a smooth and efficient setup process. Your existing phone line remains unaffected during installation. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | As a service provider, Pine Media's 'returns policy' would typically refer to their cancellation or service termination terms. While specific details aren't provided, it's implied they offer reliable service with UK-based support for issue resolution. Customers should refer to their terms and conditions for service cancellation details. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, Direct Debit |
| Founded | 2015 |
| Headquarters | Sheffield, UK |
Last updated: June 2026
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