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Pairfum London is an English niche perfumery selling natural eau de parfum, reed diffusers, perfume candles and sleep sprays, handmade in the UK under in-house perfumer Huib Maat.
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Get free delivery on orders over £50 at Pairfum London.
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| Standard Delivery | UK standard £2.99 (also Scottish Highlands, Northern Ireland, Channel Islands and Isle of Man), 2 to 3 days; free over £50. Europe standard £20.00; US £24.00 on orders up to £40, less above that, duties and taxes included; Canada, the Gulf and the rest of the world also served. Alcohol surcharges on perfume sprays to the US and Canada. |
| Free Delivery | Orders over £50 |
| Click & Collect | Not available |
| Returns Policy | Phone customer services for a returns authorisation, then return items unused and in original condition within 7 working days of delivery with the returns note. Refund excludes the original delivery charge and goes to the original card within 30 days. Reduced-price items are non-refundable; used goods are refused. Report damaged, faulty or wrong items by phone immediately for an exchange or refund. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Available |
| Payment Methods | Contact retailer |
| Headquarters | Englefield Green, Surrey |
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Pairfum London is a niche perfume and home fragrance brand created by InovAir Limited, a company registered in England and Wales (04525852) that was incorporated in September 2002. Its offices, studio and perfume laboratory are in Englefield Green, a Surrey village beside Windsor Great Park, and its scents are composed by in-house perfumer Huib Maat. Each fragrance is named after its notes, for example Black Cherry & Oolong Tea.
According to the brand, its perfumes rest in barrels for 4 to 8 weeks, and because the natural raw materials differ from crop to crop, each batch can smell slightly different. Pairfum products are also stocked by Crystalline boutiques in Dubai and Abu Dhabi.
UK standard delivery is a flat £2.99 and is free over £50, a rate that also covers the Scottish Highlands, Northern Ireland, the Channel Islands and the Isle of Man; the delivery page puts UK transit at 2 to 3 days. European standard shipping costs £20.00, and parcels also go to the US, Canada, the Gulf states and the rest of the world, where alcohol-based sprays add a shipping surcharge.
Items in their original condition can be sent back within 7 working days of delivery once customer services has issued a returns authorisation by phone, with the completed returns note inside the parcel. The refund covers the goods but not the first delivery charge and reaches the original card within 30 days. Reduced-price items cannot be returned, goods that look used are refused, and damaged, faulty or wrong items should be reported by phone straight away.
Pairfum London is headquartered in Englefield Green, Surrey.
UK standard £2.99 (also Scottish Highlands, Northern Ireland, Channel Islands and Isle of Man), 2 to 3 days; free over £50. Europe standard £20.00; US £24.00 on orders up to £40, less above that, duties and taxes included; Canada, the Gulf and the rest of the world also served. Alcohol surcharges on perfume sprays to the US and Canada.
Returns Policy
Phone customer services for a returns authorisation, then return items unused and in original condition within 7 working days of delivery with the returns note. Refund excludes the original delivery charge and goes to the original card within 30 days. Reduced-price items are non-refundable; used goods are refused. Report damaged, faulty or wrong items by phone immediately for an exchange or refund.
Headquarters
Englefield Green, Surrey
UK standard delivery is a flat £2.99, and orders over £50 ship free, including to the Scottish Highlands, Northern Ireland, the Channel Islands and the Isle of Man. Pairfum London's delivery page puts UK transit at 2 to 3 days.
Unused items in original condition can be returned within 7 working days of delivery after phoning for a returns authorisation. The refund covers the goods but not the original delivery charge and is paid to the original card within 30 days. Reduced-price items are excluded.
Yes. Standard shipping to Ireland, Germany, France and the Benelux costs £20.00, and US delivery costs £24.00 on orders up to £40, less above that, with duties and taxes included. 100ml sprays carry a £21.50 alcohol surcharge to the US and Canada.
Pairfum London is created by InovAir Limited, company 04525852, incorporated in England and Wales in September 2002. The registered office, studio and perfume laboratory are in Englefield Green, Surrey, and Huib Maat is the brand's in-house perfumer.
Pairfum London makes reed diffusers with refill oils, perfume candles and soy candles. The home range also covers room perfume sprays, sleep and pillow sprays, linen perfumes, fabric sanitiser spray and perfumed botanicals, plus wardrobe sachets and drawer liners.
According to Pairfum London, its perfumes are aged in barrels for 4 to 8 weeks. The natural ingredients change character with each harvest, so one batch can smell slightly different from the next, and the about page says the products are handmade in the UK.
Pairfum London's customer service line is +44 (0)20 7099 3170, and the general email address is info@pairfum.com. The phones are staffed 9am to 6pm Monday to Friday and 9am to 5pm on Saturdays, and customers in the US and Canada have a separate number.
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Customer Service
+44 (0)20 7099 3170Customer Service Email
info@pairfum.comCustomer Service Hours
Monday to Friday 9am to 6pm, Saturday 9am to 5pm
