Shareholders put pressure on Ocado board to oust founder Steiner
Further pressure has been heaped on Ocado’s board to find a new chief executive to replace founder Tim Steiner, with shareholders pushing for his removal, according to reports.
Ocado
Ocado delivers your favourite groceries straight to your door, offering a convenient online shopping experience with great offers, fresh produce, and M&S Food.
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About Ocado: The UK's Premier Online Grocer
Founded in 2000, Ocado has grown to become a household name in the UK for online grocery shopping. Headquartered in Hatfield, Hertfordshire, Ocado.com operates as an online-only supermarket, a 50:50 joint venture between the technology-focused Ocado Group plc and the iconic Marks & Spencer Group. This unique partnership allows Ocado customers to access an unparalleled range of products, including the highly sought-after M&S Food collection, all from the comfort of their home. Ocado's business model is built on innovation, utilising advanced robotics and logistics to deliver fresh, high-quality groceries directly to consumers' doors across the country.
Ocado's Extensive Product Range
When you shop at Ocado, you're not just buying groceries; you're gaining access to a comprehensive supermarket experience. Our product categories span everything from fresh produce, including organic fruits and vegetables, to a wide array of pantry staples, baked goods, and dairy products. Beyond food, customers can find a vast selection of household essentials, health and beauty products, baby care items, and pet supplies. The integration of Marks & Spencer Food means you can easily add premium ready meals, delicious desserts, and gourmet ingredients to your basket, making Ocado the ultimate destination for diverse and quality grocery shopping online.
Seamless Online Grocery Shopping Experience
Ocado is committed to making your grocery shopping as convenient and rewarding as possible. Our user-friendly website and app allow for easy browsing, list creation, and order management. We pride ourselves on reliable home delivery, with flexible slots available seven days a week to fit your schedule. Our dedicated customer service team is on hand from 7:00 am to midnight to assist with any queries. Customers can also benefit from our Smart Pass loyalty programme, which offers perks like unlimited free delivery and exclusive discounts. Furthermore, Ocado supports various communities with special offers, including student discounts, NHS worker discounts, and military discounts, ensuring great value for everyone.
Ocado was founded in 2000 and is headquartered in Hatfield, Hertfordshire. It is part of Ocado Group plc and Marks & Spencer Group (joint venture), with Online only (warehouses nationwide) locations.
News & Updates
View allClearspring looks to tap Japanese tea demand with organic hojicha powder
The NPD has launched on Ocado, ahead of a wider retail rollout later this summer
Ocado weighs up potential replacement for CEO Tim Steiner
Ocado is lining up a potential replacement for its chief executive Tim Steiner, who is also the co-founder of the technology and online grocery group
Ocado Group lines up CEO Tim Steiner’s successor - reports
Ocado Group is preparing to name a successor for its co-founder and chief executive Tim Steiner.
Ocado launches half-time delivery bundles for England World Cup games
The bundles will be available to order in London and Manchester for each of England’s group stage games on 17, 23 and 27 June.
Discounts & Loyalty
Student Discount
Students can get a £20 discount on their first shop over £60 by verifying their student status through Student Beans.
NHS Discount
NHS workers receive a 15% discount on orders. New NHS customers can also get an extra £20 off their first grocery order over £60, often via platforms like Health Service Discounts.
Military / Blue Light Discount
Ocado offers a military discount for active, veteran, retired, and reservist US Army, Navy, Air Force, Marines, Space Force, and Coast Guard personnel (verification through a third-party service). TroopScout also mentions discounts for British Armed Forces members.
Gift Cards Available
Loyalty Programme
Smart Pass
Benefits include unlimited free delivery (for a monthly or annual fee), at least 10% off a range of branded products, priority access to Christmas delivery slots, exclusive offers, and an annual gift. They also incentivise repeat purchases with rewards.
Shipping & Returns
Delivery from £2.99 for Smart Pass holders. One-hour delivery slots available. Ocado Zoom offers rapid delivery in select areas.
Returns Policy
Full refund for any item you're not satisfied with. Report issues via app or website within 7 days of delivery.
Company Information
Founded
2000
Headquarters
Hatfield, Hertfordshire
Number of Stores
Online only (warehouses nationwide)
Parent Company
Ocado Group plc and Marks & Spencer Group (joint venture)
Payment Methods
Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Sustainability
Ocado is committed to net-zero emissions by 2040. They use electric delivery vehicles, have eliminated single-use carrier bags, and their warehouses use renewable energy. The company minimises food waste through efficient inventory management.
Frequently Asked Questions
What is Ocado Smart Pass?
Ocado Smart Pass is a subscription offering free delivery on orders over £40, plus 10% off Ocado own-brand products and exclusive offers.
Does Ocado have physical stores?
No, Ocado is a pure online retailer with no physical stores. Orders are fulfilled from automated warehouses.
What areas does Ocado deliver to?
Ocado delivers across most of mainland England and parts of Scotland and Wales. Check postcode availability on their website.
How does Ocado ensure fresh produce quality?
Ocado's automated warehouses and efficient logistics ensure products are picked close to delivery, maintaining freshness.
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Student discount
Students can get a £20 discount on their first shop over £60 by verifying their student status through Student Beans.
NHS discount
NHS workers receive a 15% discount on orders. New NHS customers can also get an extra £20 off their first grocery order over £60, often via platforms like Health Service Discounts.
Military & Blue Light discount
Ocado offers a military discount for active, veteran, retired, and reservist US Army, Navy, Air Force, Marines, Space Force, and Coast Guard personnel (verification through a third-party service). TroopScout also mentions discounts for British Armed Forces members.
Join Smart Pass
Benefits include unlimited free delivery (for a monthly or annual fee), at least 10% off a range of branded products, priority access to Christmas delivery slots, exclusive offers, and an annual gift. They also incentivise repeat purchases with rewards.
Gift cards available
Buy discounted Ocado gift cards from cashback sites to save even more.
Brought to you by The Virtual Mall, the UK's original online shopping destination, first launched in 1999.
Ocado Quick Facts
| Standard Delivery | Delivery from £2.99 for Smart Pass holders. One-hour delivery slots available. Ocado Zoom offers rapid delivery in select areas. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Full refund for any item you're not satisfied with. Report issues via app or website within 7 days of delivery. |
| Student Discount | Students can get a £20 discount on their first shop over £60 by verifying their student status through Student Beans. |
| NHS Discount | NHS workers receive a 15% discount on orders. New NHS customers can also get an extra £20 off their first grocery order over £60, often via platforms like Health Service Discounts. |
| Military Discount | Ocado offers a military discount for active, veteran, retired, and reservist US Army, Navy, Air Force, Marines, Space Force, and Coast Guard personnel (verification through a third-party service). TroopScout also mentions discounts for British Armed Forces members. |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay |
| Founded | 2000 |
| Headquarters | Hatfield, Hertfordshire |
Last updated: June 2026
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Contact Information
Customer Service
0345 656 1234Customer Service Email
ocado@ocado.comCustomer Service Hours
Monday-Friday 7am-11pm, Saturday-Sunday 7am-10pm