Ocado

Ocado

Online supermarket delivering quality groceries nationwide with smart scheduling and excellent customer service.

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About Ocado

Ocado is a British online supermarket founded in 2000 by three former Goldman Sachs bankers: Tim Steiner, Jonathan Faiman, and Jason Gissing. Unlike traditional supermarkets with physical stores, Ocado was built from the ground up as a pure-play online grocery retailer, using advanced technology and robotics to fulfil orders from dedicated warehouses.

Originally partnered exclusively with Waitrose, Ocado developed its own range and now offers over 50,000 products including fresh produce, household essentials, and speciality items. The service is known for its wide selection, competitive prices, and exceptional delivery precision with one-hour slots.

Ocado has become a technology leader, developing the Ocado Smart Platform which powers grocery operations for retailers worldwide including Kroger in the US and others globally. Their highly automated warehouses use thousands of robots to efficiently pick and pack orders.

The company maintains high customer satisfaction through rigorous quality control, substitution guarantees, and a commitment to delivering groceries in optimal condition. Ocado also offers Ocado Zoom, a rapid delivery service for smaller orders.

News & Updates

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News
11 Feb

Ocado: consumers shift to home-cooked meals and dine-in deals this Valentine’s Day

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Valentine’s Day 2026 is shaping up to be a distinctly home‑centred occasion, as new supermarket data shows friends and couples who are celebrating are increasingly planning breakfast, brunch, and dinner at home. New research by Ocado* shows that of those planning to celebrate Valentine’s Day, almost two thirds (65%) intend to cook dinner at home, […] If you...

F
By Fiona Briggs
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Discounts & Loyalty

Gift Cards Available

Shipping & Returns

Delivery from £2.99 for Smart Pass holders. One-hour delivery slots available. Ocado Zoom offers rapid delivery in select areas.

Returns Policy

Full refund for any item you're not satisfied with. Report issues via app or website within 7 days of delivery.

Company Information

Founded

2000

Headquarters

Hatfield, Hertfordshire

Number of Stores

Online only (warehouses nationwide)

Payment Methods
Visa
Mastercard
AMERICANEXPRESSAmerican Express
PayPalPayPal
PayApple Pay
Google Pay
Sustainability

Ocado is committed to net-zero emissions by 2040. They use electric delivery vehicles, have eliminated single-use carrier bags, and their warehouses use renewable energy. The company minimises food waste through efficient inventory management.

Frequently Asked Questions

What is Ocado Smart Pass?

Ocado Smart Pass is a subscription offering free delivery on orders over £40, plus 10% off Ocado own-brand products and exclusive offers.

Does Ocado have physical stores?

No, Ocado is a pure online retailer with no physical stores. Orders are fulfilled from automated warehouses.

What areas does Ocado deliver to?

Ocado delivers across most of mainland England and parts of Scotland and Wales. Check postcode availability on their website.

How does Ocado ensure fresh produce quality?

Ocado's automated warehouses and efficient logistics ensure products are picked close to delivery, maintaining freshness.

Shop at Ocado - Your Online Destination

Ocado is redefining the online grocery shopping experience in the UK. Founded in 2000 by former Goldman Sachs bankers, this innovative supermarket operates exclusively online, offering a vast selection of over 50,000 products. Customers can find everything from fresh produce and household essentials to speciality items, all delivered directly to their doors. With an emphasis on quality and customer satisfaction, Ocado has carved a niche as a trusted online supermarket.

Why Choose Ocado for Your Grocery Needs?

Ocado's unique approach to grocery retailing sets it apart from traditional supermarkets. By leveraging advanced technology and robotics, Ocado ensures efficient order fulfilment from its dedicated warehouses. This commitment to innovation is exemplified by the Ocado Smart Platform, which not only enhances their own operations but also powers grocery services for retailers worldwide. Customers appreciate the convenience of one-hour delivery slots, making it easy to fit grocery shopping into their busy lives.

Delivery and Returns

With delivery starting from just £2.99 for Smart Pass holders, Ocado provides an affordable way to have groceries delivered right to your doorstep. Customers can choose from a variety of one-hour delivery slots, ensuring that their groceries arrive when it’s most convenient. If you're not completely satisfied with an item, Ocado offers a straightforward returns policy, allowing you to report any issues via their app or website within 7 days of delivery. This commitment to quality and customer service ensures that your shopping experience is as seamless as possible.

Payment Options and Special Services

Ocado offers a variety of payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay, making it easy for customers to pay in a way that suits them best. For those who prefer rapid delivery, Ocado Zoom is available in select areas, providing quick grocery delivery for smaller orders. With these flexible options, shopping at Ocado is not only convenient but also tailored to meet the needs of modern consumers.