New Look is a leading UK fashion retailer, established in 1969, offering the latest trends in women's, men's, and teen clothing, shoes, and accessories at affordable prices.
Since its inception in 1969, New Look has established itself as a cornerstone of British high street fashion. Headquartered in Weymouth, Dorset, with creative hubs in London, this iconic brand has consistently delivered contemporary clothing, footwear, and accessories that resonate with a broad audience. New Look is committed to making fashion accessible and enjoyable, offering trend-led designs that allow customers to express their unique style without compromise. With hundreds of stores across the UK and a robust online presence, New Look continues to be a leading choice for fashion-forward individuals.
The New Look collection is a treasure trove for anyone looking to update their wardrobe with the latest styles. Shoppers can explore extensive ranges of women's fashion, including everything from elegant dresses and skirts to comfortable loungewear and essential denim. The men's fashion line features stylish shirts, trousers, jackets, and casual wear, perfect for creating versatile looks. Beyond apparel, New Look excels in shoes and footwear, offering a wide variety of boots, sandals, heels, and trainers. Complete your ensemble with their fantastic selection of accessories, such as bags, belts, scarves, and jewellery, ensuring you find the perfect finishing touch for any outfit. Whether you're searching for specific items or browsing for inspiration, New Look provides a comprehensive online shopping experience for all your fashion needs.
New Look enhances the shopping experience with a range of benefits and dedicated customer support. Join Club New Look for exclusive member-only pricing, early access to new collections, and special offers. Students can take advantage of generous discounts through UNiDAYS and Student Beans, while NHS staff and military personnel receive special savings via Blue Light Card and Defence Discount Service. Although general customer service is primarily managed through their online Help Centre and messaging service, New Look offers a call-back option for accessibility needs and a specific helpline for gift card enquiries. With a focus on customer satisfaction and value, New Look makes it easy and rewarding to shop for the latest trends.
New Look was founded in 1969 and is headquartered in New Look House, Mercery Road, Weymouth, Dorset DT3 5HJ. It is part of Brait SE (acquired 2015), with approx 340 locations.
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The administrators confirmed that Quiz concessions operating within New Look and Matalan stores are not part of the administration process and continue to trade as normal
New Look’s first-ever loyalty programme, Club New Look, has reached one million members as the fashion retailer continues to execute its digital transformation and customer engagement strategy. Launched last... View Article
New Look’s loyalty scheme, Club New Look, has hit one million members, marking a significant milestone in the brand’s digital transformation and customer engagement strategy.
New Look said its loyalty programme was tracking ahead of original targets as it has surpassed 1 million members in the first four months since its national launch.
Student Discount
20% off full-price items online via UNiDAYS or Student Beans. 10% off in-store with TOTUM card.
NHS Discount
15% off full-price items via Blue Light Card (online code or in-store with card and ID).
Military / Blue Light Discount
15% off full-price items via Blue Light Card or Defence Discount Service.
Gift Cards Available
Loyalty Programme
Club New Look
• Free to join • Exclusive Club Prices on hundreds of products • Preview access to new collections before non-members • Special offers and discounts throughout the year • Birthday discount code (add date of birth to account) • £5 off first order when signing up for emails
Standard delivery £2.99 (3-5 working days), free over £50 on full-price items. Next Day delivery available. Delivery Pass £19.99/year for unlimited free delivery.
Returns Policy
28 days to return items in unworn condition with tags attached. Sale items: 14 days. Free returns to any New Look store with QR code from returns portal. Refunds processed within 14 days, then 3-5 working days to original payment method.
Founded
1969
Headquarters
New Look House, Mercery Road, Weymouth, Dorset DT3 5HJ
Number of Stores
approx 340
Parent Company
Brait SE (acquired 2015)
New Look's 'Kind to Our Core' strategy targets Net Zero by 2040 and 46% emissions reduction by 2031. Over 77% of clothing features sustainable attributes, with 100% lower-impact cotton sourced via Better Cotton Initiative. They use recycled materials, TENCEL lyocell, and LENZING ECOVERO viscose. First UK retailer to partner with TrusTrace for supply chain transparency. Partnered with Neighbourly supporting 350 UK charities and signed ACT agreement supporting fair wages for garment workers.
Yes, New Look offers 10% student discount when you verify through UNiDAYS or Student Beans. The discount applies to full-price and sale items online and in-store.
Club New Look is the free loyalty programme offering exclusive member prices, early access to sales, birthday rewards, and points on every purchase that can be redeemed for vouchers.
New Look offers free Click & Collect to store. Free standard delivery is available on orders over £39.99, or you can get unlimited free delivery with Delivery Pass from £9.99.
New Look offers 28 days to return items for a refund or exchange. Items must be unworn with tags attached. Returns are free to any New Look store, or by post for a small fee.
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20% off full-price items online via UNiDAYS or Student Beans. 10% off in-store with TOTUM card.
15% off full-price items via Blue Light Card (online code or in-store with card and ID).
15% off full-price items via Blue Light Card or Defence Discount Service.
Get free delivery on orders over £50 at New Look.
Save on delivery by using New Look's Click & Collect service.
• Free to join • Exclusive Club Prices on hundreds of products • Preview access to new collections before non-members • Special offers and discounts throughout the year • Birthday discount code (add date of birth to account) • £5 off first order when signing up for emails
Buy discounted New Look gift cards from cashback sites to save even more.
Saving tips verified by The Virtual Mall, the UK's original online shopping destination since 1999.
| Standard Delivery | Standard delivery £2.99 (3-5 working days), free over £50 on full-price items. Next Day delivery available. Delivery Pass £19.99/year for unlimited free delivery. |
| Free Delivery | Orders over £50 |
| Click & Collect | Available |
| Returns Policy | 28 days to return items in unworn condition with tags attached. Sale items: 14 days. Free returns to any New Look store with QR code from returns portal. Refunds processed within 14 days, then 3-5 working days to original payment method. |
| Student Discount | 20% off full-price items online via UNiDAYS or Student Beans. 10% off in-store with TOTUM card. |
| NHS Discount | 15% off full-price items via Blue Light Card (online code or in-store with card and ID). |
| Military Discount | 15% off full-price items via Blue Light Card or Defence Discount Service. |
| International Shipping | Available |
| Payment Methods | Visa, Mastercard, Amex, Maestro, PayPal, Apple Pay, Google Pay, Klarna |
| Founded | 1969 |
| Headquarters | New Look House, Mercery Road, Weymouth, Dorset DT3 5HJ |
Last verified: February 2026
1 offer & 2 vouchers available
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Customer Service
New Look does not provide a direct phone number foCustomer Service Hours
Monday-Friday 8:30am-5pm (online contact form and virtual assistant)
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