New Look loyalty scheme hits one million members
New Look’s loyalty scheme, Club New Look, has hit one million members, marking a significant milestone in the brand’s digital transformation and customer engagement strategy.

Discover the latest fashion trends for women, men and teens at New Look. Shop affordable styles from dresses and jeans to shoes and accessories.
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Student discount
20% off full-price items online via UNiDAYS or Student Beans. 10% off in-store with TOTUM card.
NHS discount
15% off full-price items via Blue Light Card (online code or in-store with card and ID).
Military & Blue Light discount
15% off full-price items via Blue Light Card or Defence Discount Service.
Free delivery
Get free delivery on orders over £50.00 at New Look.
Click & Collect
Save on delivery by using New Look's Click & Collect service.
Join Club New Look
• Free to join • Exclusive Club Prices on hundreds of products • Preview access to new collections before non-members • Special offers and discounts throughout the year • Birthday discount code (add date of birth to account) • £5 off first order when signing up for emails
Gift cards available
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Be the first to write a reviewNew Look is one of the UK's leading fashion retailers, offering affordable and on-trend clothing for women, men, and teenagers. Founded in 1969 by Tom Singh in Taunton, Somerset, the brand has grown from a single store to become a high street staple with hundreds of locations across the United Kingdom.
The retailer is known for delivering fast fashion at accessible prices, with new styles dropping weekly across womenswear, menswear, and their dedicated teen range. From everyday essentials and workwear to occasion dresses and statement pieces, New Look caters to a wide range of styles and occasions. Their product range includes clothing, footwear, accessories, and beauty products.
New Look offers a seamless shopping experience both online and in-store, with services including Click & Collect, a Delivery Pass for unlimited deliveries, and the Club New Look loyalty programme offering exclusive member prices and early access to new collections. The retailer is committed to sustainability through their 'Kind to Our Core' initiative, with over 77% of clothing now featuring sustainable attributes.
New Look’s loyalty scheme, Club New Look, has hit one million members, marking a significant milestone in the brand’s digital transformation and customer engagement strategy.

New Look said its loyalty programme was tracking ahead of original targets as it has surpassed 1 million members in the first four months since its national launch.

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! New Look, one of the UK’s leading fashion brands in the 18-44 womenswear sector, today announces that Club New Look, its first-ever loyalty programme, has reached one million members, marking a significant milestone in the brand’s digital transformation and customer engagement strategy. Launched nationally in October 2025 following a successful initial...
Drapers New Look loyalty programme surpasses 1m members New Look's loyalty programme, Club New Look, has surpassed 1 million members following its nationwide launch in October last year, Drapers can reveal. The post New Look loyalty programme surpasses 1m members appeared first on Drapers.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Sainsbury’s chief retail, logistics and supply chain officer Tracey Clements, and Amazon’s director for EU Fresh Matt Birch have been appointed as new trustees of retail industry charity the Retail Trust. They will join other retail leaders on the charity’s board of trustees including Landsec’s managing director for retail Bruce Findlay, New Look’s former...
Student Discount
20% off full-price items online via UNiDAYS or Student Beans. 10% off in-store with TOTUM card.
NHS Discount
15% off full-price items via Blue Light Card (online code or in-store with card and ID).
Military / Blue Light Discount
15% off full-price items via Blue Light Card or Defence Discount Service.
Gift Cards Available
Loyalty Programme
Club New Look
• Free to join • Exclusive Club Prices on hundreds of products • Preview access to new collections before non-members • Special offers and discounts throughout the year • Birthday discount code (add date of birth to account) • £5 off first order when signing up for emails
Standard delivery £2.99 (3-5 working days), free over £50 on full-price items. Next Day delivery available. Delivery Pass £19.99/year for unlimited free delivery.
Returns Policy
28 days to return items in unworn condition with tags attached. Sale items: 14 days. Free returns to any New Look store with QR code from returns portal. Refunds processed within 14 days, then 3-5 working days to original payment method.
Founded
1969
Headquarters
New Look House, Mercery Road, Weymouth, Dorset DT3 5HJ
Number of Stores
approx 340
Parent Company
Brait SE (acquired 2015)
New Look's 'Kind to Our Core' strategy targets Net Zero by 2040 and 46% emissions reduction by 2031. Over 77% of clothing features sustainable attributes, with 100% lower-impact cotton sourced via Better Cotton Initiative. They use recycled materials, TENCEL lyocell, and LENZING ECOVERO viscose. First UK retailer to partner with TrusTrace for supply chain transparency. Partnered with Neighbourly supporting 350 UK charities and signed ACT agreement supporting fair wages for garment workers.
Yes, New Look offers 10% student discount when you verify through UNiDAYS or Student Beans. The discount applies to full-price and sale items online and in-store.
Club New Look is the free loyalty programme offering exclusive member prices, early access to sales, birthday rewards, and points on every purchase that can be redeemed for vouchers.
New Look offers free Click & Collect to store. Free standard delivery is available on orders over £39.99, or you can get unlimited free delivery with Delivery Pass from £9.99.
New Look offers 28 days to return items for a refund or exchange. Items must be unworn with tags attached. Returns are free to any New Look store, or by post for a small fee.
Find the latest New Look voucher codes and promotional offers at The Virtual Mall. Save on women's fashion, menswear, teen clothing, shoes, and accessories from one of the UK's favourite high street retailers.
Students can save 10% at New Look by verifying their student status through UNiDAYS or Student Beans. The discount works on both full-price and sale items, making it one of the best student fashion deals available.
Join Club New Look for free to unlock exclusive perks:
2 offers & 1 voucher available
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Customer Service Hours
Monday-Friday 8:30am-5pm (online contact form and virtual assistant)
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