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HITWAY is a Hong Kong-run e-bike brand selling folding, fat-tyre, cargo and commuter electric bikes to UK riders, plus replacement batteries and spare parts.
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| Standard Delivery | England, Scotland and Wales: 2–4 business days by DPD, DHL or DX after up to 2 business days' processing; free on orders of £25 and over, £7 below. Northern Ireland: 3–7 business days, £100 per e-bike. No delivery to Jersey, Guernsey or the Isle of Man. Some accessories ship from China (10–15 days). |
| Free Delivery | Orders over £25 |
| Click & Collect | Not available |
| Returns Policy | Request within 30 days of purchase by email (contact@hitway.eu); authorisation needed before returning. Change of mind: buyer pays return postage, original delivery cost deducted, 20% usage fee on used bikes. Quality faults within 14 days of payment: full refund or exchange, no return costs. Inspection takes 7–15 days. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Credit card, PayPal, Klarna, Apple Pay |
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HITWAY is an electric bike brand whose UK web store, uk.hitway.eu, sells in pounds and delivers only within the United Kingdom. The brand says it has been developing and making e-bikes since 2020. The UK shop is registered to Kwun Tong in Kowloon, Hong Kong, while bikes for British buyers leave a UK warehouse and returns go to an industrial unit in Birmingham.
HITWAY's FAQ says e-bikes sold in Britain are built to UK rules, with a 250W rated motor and no throttle. Each e-bike has a 2-year warranty that excludes wear-and-tear parts and also covers later owners. According to the warranty page, the e-bikes are not to be sold to anyone under 16.
Orders are processed within 2 business days, and weekend orders go out the following Monday. Delivery to England, Scotland and Wales takes 2 to 4 business days by DPD, DHL or DX and is free on orders of £25 and over; smaller orders pay £7. Northern Ireland takes 3 to 7 business days and costs £100 per e-bike. Jersey, Guernsey and the Isle of Man are not served, and some accessories come from China in 10 to 15 days.
Returns must be requested by email within 30 days of purchase and authorised before anything is sent back. For a change of mind the buyer pays return postage and the original delivery cost is deducted, and a used bike also carries a 20% usage fee. A quality fault reported within 14 days of payment earns a full refund with no return costs. Changing an address in transit costs £40, and cancelling after dispatch costs £100.
England, Scotland and Wales: 2–4 business days by DPD, DHL or DX after up to 2 business days' processing; free on orders of £25 and over, £7 below. Northern Ireland: 3–7 business days, £100 per e-bike. No delivery to Jersey, Guernsey or the Isle of Man. Some accessories ship from China (10–15 days).
Returns Policy
Request within 30 days of purchase by email (contact@hitway.eu); authorisation needed before returning. Change of mind: buyer pays return postage, original delivery cost deducted, 20% usage fee on used bikes. Quality faults within 14 days of payment: full refund or exchange, no return costs. Inspection takes 7–15 days.
Delivery to England, Scotland and Wales is free on orders of £25 or more and £7 below that, taking 2 to 4 business days after processing. Northern Ireland orders take 3 to 7 business days and cost £100 per e-bike.
HITWAY accepts return requests within 30 days of purchase, emailed to contact@hitway.eu and authorised before sending. For change-of-mind returns the buyer pays return postage and the original delivery cost is deducted, with a 20% usage fee on used bikes.
A quality fault reported within 14 days of payment qualifies for a full refund or an exchange with no return shipping charge, once HITWAY has investigated. Between 14 and 30 days, the buyer may have to pay part of the return postage.
HITWAY says e-bikes ordered in the UK leave a local warehouse, and returns are handled at a unit in Birmingham. Some accessories ship from China instead and take 10 to 15 days to arrive.
HITWAY's UK web store is registered to Kwun Tong in Kowloon, Hong Kong, and the brand says it has been developing and building e-bikes since 2020. The UK site does not name the company that operates it.
HITWAY says its UK e-bikes are built to UK rules, with a 250W rated motor and no throttle fitted. Bikes made for other markets, such as the US and Canadian versions, are not shipped to the UK.
Each HITWAY e-bike has a 2-year warranty that excludes wear-and-tear parts, and the cover also applies to later owners. Battery damage from power surges, unsuitable chargers, water or poor upkeep is not covered.
HITWAY's customer service email is contact@hitway.eu, and messages should come from the ordering address and quote the order number, which starts with HWUK. Chat runs Monday to Friday, 9am to 6pm Hong Kong time (GMT+8).
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HITWAY on Shopperazzi →Customer Service Email
contact@hitway.euCustomer Service Hours
Chat Monday to Friday, 9am to 6pm Hong Kong time (GMT+8)
