Highland Broadband
Highland Broadband delivers cutting-edge full-fibre broadband to rural and semi-rural communities across the UK, ensuring reliable, ultra-fast internet connections for homes and businesses.
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About Highland Broadband
Established in 2015, Highland Broadband is a leading UK telecommunications company headquartered in Edinburgh. As part of the LBN (Lothian Broadband Networks) group, they specialise in deploying and managing advanced full-fibre broadband networks, primarily serving rural and semi-rural regions across the United Kingdom. Their mission is to deliver unparalleled internet speeds and reliability, transforming digital access for communities that have historically been underserved by traditional broadband providers.
Experience Next-Generation Connectivity
Full-Fibre Advantage
Unlike older broadband technologies that rely on copper cables for the 'last mile', Highland Broadband brings fibre optic cables directly to your premises. This 'Fibre-to-the-Premises' (FTTP) approach ensures significantly faster speeds, greater stability, and lower latency. This means a superior experience for everything from 4K streaming and large file downloads to seamless video conferencing and competitive online gaming. Discover the true potential of your internet connection with their cutting-edge network.
Tailored Broadband Packages
Highland Broadband offers a variety of broadband packages designed to meet diverse needs, whether for a busy household, a small business, or a dedicated gamer. Each package guarantees robust performance, ensuring you have the bandwidth required for multiple devices and demanding online activities. Explore their options to find the perfect high-speed internet solution for your home or business in the UK.
Customer-Centric Service & Value
Customer satisfaction is at the heart of Highland Broadband's operations. Their dedicated UK-based customer service team is available to assist with any queries or support needs, ensuring a smooth and hassle-free experience. Beyond exceptional service, they offer valuable incentives such as a "Refer a Friend" scheme, rewarding both existing and new customers. Additionally, Highland Broadband proudly provides an exclusive NHS discount through Blue Light Discounts, demonstrating their commitment to supporting key workers. Choose Highland Broadband for reliable connectivity and outstanding value.
Highland Broadband was founded in 2015 and is headquartered in Edinburgh, United Kingdom. It is part of LBN (Lothian Broadband Networks).
Discounts & Loyalty
NHS Discount
Highland Broadband offers an NHS discount via Blue Light Discounts.
Loyalty Programme
Refer a Friend
Both the referrer and the referred customer receive rewards once the new customer's connection is live and passes a 28-day cooling-off period. There is no limit to the number of referrals.
Shipping & Returns
Highland Broadband provides full-fibre installation services. Once you sign up, a team will arrange a convenient time for installation to get your home or business connected to their ultra-fast network.
Returns Policy
Customers can typically cancel their service within a cooling-off period after signing up. For specific details on cancellation terms and conditions, please contact Highland Broadband customer service directly.
Company Information
Founded
2015
Headquarters
Edinburgh, United Kingdom
Parent Company
LBN (Lothian Broadband Networks)
Payment Methods
Frequently Asked Questions
How can I check if Highland Broadband is available in my area?
To check service availability, please visit the Highland Broadband website and use their postcode checker, or contact their customer service team directly.
What are Highland Broadband's customer service hours?
Their customer service team is available Monday to Friday, from 9 am to 6 pm. Emergency service is also available outside these hours.
Does Highland Broadband offer any discounts?
Yes, Highland Broadband offers an exclusive NHS discount via Blue Light Discounts. They also run a "Refer a Friend" scheme where both parties receive rewards.
How does the 'Refer a Friend' scheme work?
When you refer a friend who then signs up for Highland Broadband service, both you and your friend will receive rewards once their connection is live and passes a 28-day cooling-off period. There's no limit to how many friends you can refer.
What is Highland Broadband's cancellation policy?
Customers typically have a cooling-off period after signing up during which they can cancel their service. For detailed terms and conditions regarding cancellations, it is best to contact Highland Broadband's customer service team.
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NHS discount
Highland Broadband offers an NHS discount via Blue Light Discounts.
Join Refer a Friend
Both the referrer and the referred customer receive rewards once the new customer's connection is live and passes a 28-day cooling-off period. There is no limit to the number of referrals.
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Highland Broadband Quick Facts
| Standard Delivery | Highland Broadband provides full-fibre installation services. Once you sign up, a team will arrange a convenient time for installation to get your home or business connected to their ultra-fast network. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Customers can typically cancel their service within a cooling-off period after signing up. For specific details on cancellation terms and conditions, please contact Highland Broadband customer service directly. |
| Student Discount | Not available |
| NHS Discount | Highland Broadband offers an NHS discount via Blue Light Discounts. |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, Direct Debit |
| Founded | 2015 |
| Headquarters | Edinburgh, United Kingdom |
Last updated: June 2026
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Contact Information
Customer Service
0330 236 9900Customer Service Email
complaints@highlandbroadband.comCustomer Service Hours
9 am - 6 pm, Monday to Friday. Emergency service is available outside these times.