
Community Fibre
Community Fibre offers ultrafast, full fibre broadband services across London, providing reliable and high-speed internet for both homes and businesses.
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About Community Fibre
Community Fibre is a prominent UK broadband provider, established in 2013, with a mission to bring ultrafast, reliable internet to London. Headquartered at 167-169 Great Portland Street, London, the company prides itself on building, owning, and operating its own state-of-the-art fibre optic network. This commitment to 'fibre-to-the-premises' (FTTP) technology ensures that customers receive the fastest and most stable broadband connections available, directly to their homes and businesses. Backed by investment groups like Warburg Pincus, Community Fibre is continually expanding its network and enhancing its service offerings.
Why Choose Full Fibre?
Unlike traditional broadband, which often relies on outdated copper wiring, Community Fibre's full fibre network delivers pure fibre optic cables all the way to your property. This eliminates bottlenecks and significantly boosts speeds, reliability, and overall performance. For businesses, this means seamless cloud operations, faster data transfers, and improved productivity. For homes, it translates to buffer-free streaming, lag-free gaming, and smooth connectivity for multiple devices simultaneously. Discover the benefits of full fibre broadband in London with Community Fibre.
Community Fibre's Product Range
Community Fibre offers a diverse portfolio of broadband packages designed to meet the varying demands of its customer base. From superfast speeds ideal for everyday browsing and streaming to incredible 3 Gigafast broadband for the most intensive users, there's a package for everyone. They cater specifically to both residential customers looking for home broadband deals and commercial clients seeking robust business broadband solutions.
Special Offers and Discounts
Community Fibre is committed to making high-speed internet accessible. They proudly offer exclusive discounts for students, verifiable through Student Beans, which can include tailored deals or free months of internet. NHS and healthcare workers can also benefit from special packages, such as the Ultrafast 150Mbps at a reduced price, or discounts on higher speeds. These initiatives highlight Community Fibre's dedication to supporting key community groups.
The Community Fibre Experience
Customer satisfaction is at the heart of Community Fibre's operations. While they don't have physical retail stores, their comprehensive customer support is available through various channels. You can reach their friendly team via phone at 0800 082 0770, with support available Monday to Friday, 8 am to 9 pm, and weekends/bank holidays, 9 am to 7 pm. Live chat for customer service and tech support operates daily from 9 am to 7 pm, ensuring help is always at hand. Additionally, their 'Refer a Friend' scheme rewards both existing and new customers with gift cards, fostering a strong community around their brand. Explore Community Fibre UK today for a superior internet experience.
Community Fibre was founded in 2013 and is headquartered in London, UK. It is part of Warburg Pincus, with Online only locations.
Discounts & Loyalty
Student Discount
Community Fibre offers exclusive student discounts via Student Beans, which can include periods of free internet or reduced monthly rates on their full-fibre broadband packages.
NHS Discount
NHS and healthcare workers can benefit from special Community Fibre packages, including offers such as a 50% discount for 12 months on full-fibre broadband.
Loyalty Programme
Refer a Friend Programme & Wellness Rewards
The Refer a Friend programme rewards both the referrer and the new customer with a £50 Gift Card. Wellness Rewards offer access to thousands of savings and discounts, valid for two years after installation.
Shipping & Returns
Community Fibre provides professional installation of its full-fibre broadband services directly to your home or business premises. Installation appointments are scheduled at your convenience.
Returns Policy
Customers can typically cancel their service within a cooling-off period, usually 14 days, from the date of order or service activation. Specific cancellation terms and conditions apply as per their service agreement.
Company Information
Founded
2013
Headquarters
London, UK
Number of Stores
Online only
Parent Company
Warburg Pincus
Payment Methods
Frequently Asked Questions
Where is Community Fibre available?
London boroughs including Westminster, Camden, Islington, Hackney, Tower Hamlets, Southwark, Lambeth, Wandsworth, and more.
What speeds are available?
Packages from 100Mbps up to 5Gbps, with symmetrical upload and download speeds.
What router is included?
All packages include a free Linksys Wi-Fi 6 Intelligent Mesh router.
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Student discount
Community Fibre offers exclusive student discounts via Student Beans, which can include periods of free internet or reduced monthly rates on their full-fibre broadband packages.
NHS discount
NHS and healthcare workers can benefit from special Community Fibre packages, including offers such as a 50% discount for 12 months on full-fibre broadband.
Join Refer a Friend Programme & Wellness Rewards
The Refer a Friend programme rewards both the referrer and the new customer with a £50 Gift Card. Wellness Rewards offer access to thousands of savings and discounts, valid for two years after installation.
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Community Fibre Quick Facts
| Standard Delivery | Community Fibre provides professional installation of its full-fibre broadband services directly to your home or business premises. Installation appointments are scheduled at your convenience. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Customers can typically cancel their service within a cooling-off period, usually 14 days, from the date of order or service activation. Specific cancellation terms and conditions apply as per their service agreement. |
| Student Discount | Community Fibre offers exclusive student discounts via Student Beans, which can include periods of free internet or reduced monthly rates on their full-fibre broadband packages. |
| NHS Discount | NHS and healthcare workers can benefit from special Community Fibre packages, including offers such as a 50% discount for 12 months on full-fibre broadband. |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Direct Debit, Visa, Mastercard |
| Founded | 2013 |
| Headquarters | London, UK |
Last updated: June 2026
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Contact Information
Customer Service
0800 082 0770Customer Service Email
hello@communityfibre.co.ukCustomer Service Hours
Mon-Fri 9am-8pm, Sat 9am-6pm