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Hairetic is a British anti-dandruff haircare brand from Haslemere, Surrey, selling a Sensitive anti-dandruff shampoo, a conditioner and a 2-in-1 shampoo and conditioner.
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Hairetic is an independent British haircare brand that concentrates on dandruff and scalp care. It was started by Andrew Rayner, who spent close to two decades in the health and beauty industry, including work on Head & Shoulders, according to the brand's launch press release. The business is based in Haslemere, Surrey, and sells through its own web store.
Hairetic describes its Sensitive range as an extra-mild formula made with aloe vera and dermatologically tested for sensitive skin, and says 9 in 10 users reported fewer visible flakes. The brand lists approval from The Vegan Society and Cruelty Free International. Its website also carries explainers on dandruff ingredients such as piroctone olamine, salicylic acid, selenium sulphide and ketoconazole.
Hairetic ships within the UK only, using Royal Mail or Evri. Delivery is free on orders over £10, and smaller orders cost £4. The shipping policy aims to dispatch within 1 working day and asks customers to allow 3 to 5 working days; Europe and the rest of the world are not served at present, which the brand attributes to rules on anti-dandruff claims.
Returns can be requested within 30 days of receiving an order by emailing hq@hairetic.com, and items must be unused and in their original packaging. Once a return is approved, the money goes back to the original payment method within 10 business days. Damaged, defective or wrong items should be reported straight away.
Buying two products cuts the price by 16% and buying four cuts it by 22%, and the website runs short games that award money-off rewards (checked October 2026).
Hairetic is headquartered in Haslemere, Surrey.
UK only. Free on orders over £10; £4 below that. Royal Mail or Evri; dispatch within 1 working day, allow 3-5 working days. No delivery to Europe or the rest of the world at present.
Returns Policy
Request a return within 30 days of receiving the item by emailing hq@hairetic.com. Items must be unused and in original packaging. Refunds to the original payment method within 10 business days of approval. Report damaged, defective or wrong items immediately.
Headquarters
Haslemere, Surrey
Approved by The Vegan Society and Cruelty Free International, according to Hairetic.
Hairetic delivery is free on UK orders over £10, and orders below that cost £4. Parcels go by Royal Mail or Evri, are normally dispatched within 1 working day and take 3 to 5 working days.
Hairetic accepts return requests within 30 days of receiving an order, for unused items in their original packaging. Requests go to hq@hairetic.com, and approved refunds reach the original payment method within 10 business days.
Hairetic reduces the price by 16% when two products are bought together and by 22% for four (checked October 2026). UK delivery also becomes free once an order passes £10.
No. Hairetic's shipping policy says it does not currently deliver to Europe or the rest of the world, citing the regulations around anti-dandruff product claims, so delivery covers UK addresses only.
Hairetic was founded by Andrew Rayner, a haircare executive with nearly 20 years in health and beauty, including work on Head & Shoulders, according to the brand's press release. The independent brand is based in Haslemere, Surrey.
Yes. Hairetic states that its products are approved by The Vegan Society and Cruelty Free International. The brand also says its Sensitive range is made with aloe vera and has been dermatologically tested for sensitive skin.
Hairetic lists hq@hairetic.com as its contact email, and the same address is used to request a return. Returned items must then be posted to an address the brand supplies by email.
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| Standard Delivery | UK only. Free on orders over £10; £4 below that. Royal Mail or Evri; dispatch within 1 working day, allow 3-5 working days. No delivery to Europe or the rest of the world at present. |
| Free Delivery | Orders over £10 |
| Click & Collect | Not available |
| Returns Policy | Request a return within 30 days of receiving the item by emailing hq@hairetic.com. Items must be unused and in original packaging. Refunds to the original payment method within 10 business days of approval. Report damaged, defective or wrong items immediately. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Contact retailer |
| Headquarters | Haslemere, Surrey |
Last updated: October 2026
1 voucher available
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Customer Service Email
hq@hairetic.com