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Hair Syrup is a Pembrokeshire-based haircare brand founded by Lucie Macleod, selling pre-wash hair oils, leave-in treatments, shampoo and conditioner, and hair care gift sets.
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Hair Syrup is a UK haircare brand founded by Lucie Macleod and run from Goodwick in Pembrokeshire, West Wales, where its warehouse is. Its core product is a range of oils that are applied to the hair and scalp before washing. The brand says its products are made in England, and it has featured on BBC Dragons' Den.
The shop sorts its range by concern: scalp health, growth, repair and strength, and hydration and shine. According to the brand, Rapunzel is aimed at hair that is slow to grow, Mint Condition at a flaky or itchy scalp and Lemon Aid at an oily scalp. Beyond its own site, Hair Syrup names Boots, ASOS, LookFantastic and Beauty Bay among its stockists.
UK orders travel by Royal Mail 48, which Hair Syrup's shipping policy puts at 2 to 7 working days, and delivery is free on orders over £50. A UK parcel is only treated as lost once 21 working days have passed since dispatch. International orders go by Royal Mail Tracked and can take up to 30 working days, with import duties and taxes falling to the buyer.
To send something back, email hello@hairsyrup.co.uk within 14 days of receiving the order and wait for authorisation before posting it. Items must be unused and in their original packaging, and opened beauty products cannot be returned for hygiene reasons. Return postage is paid by the customer, and the original shipping fee is not refunded.
Hair Syrup is headquartered in Goodwick, Pembrokeshire.
UK delivery by Royal Mail 48, 2 to 7 working days; free over £50. International orders by Royal Mail Tracked, up to 30 working days; import duties and taxes are paid by the buyer.
Returns Policy
Notify Hair Syrup within 14 days of receiving the order and get email authorisation before returning. Items must be unused and in original packaging; opened beauty products are not returnable for hygiene reasons. The customer pays return postage; shipping fees are not refunded. Report damaged items to hello@hairsyrup.co.uk on delivery.
Headquarters
Goodwick, Pembrokeshire
UK orders over £50 ship free. Hair Syrup sends UK parcels by Royal Mail 48, which its shipping policy says takes 2 to 7 working days, and a UK parcel only counts as lost after 21 working days.
Hair Syrup must be told within 14 days of the order arriving, and every return needs email authorisation first. Items must be unused and in original packaging; opened beauty products cannot be returned for hygiene reasons, and the buyer pays return postage.
Yes. International orders travel by Royal Mail Tracked, and Hair Syrup allows up to 30 working days for them to arrive. Import duties and taxes are the buyer's responsibility, and unpaid customs fees are deducted from any refund.
Lucie Macleod founded Hair Syrup. The business ships from a warehouse in Goodwick, Pembrokeshire, in West Wales, says its products are manufactured in England, and has appeared on BBC Dragons' Den.
Hair Syrup matches each pre-wash oil to a concern. According to the brand, Rapunzel is for slow-growing hair, Mint Condition for a flaky or itchy scalp, Lemon Aid for an oily scalp and Zen for dull, frizzy hair.
Boots, ASOS, LookFantastic and Beauty Bay stock Hair Syrup, according to the brand's own about page. The full range, including bundles and gift cards, is also sold direct from hairsyrup.co.uk.
Hair Syrup handles orders, returns and damaged-item reports through hello@hairsyrup.co.uk. Its returns address is Unit 3, Goodwick Industrial Estate, Main Street, Goodwick, SA64 0BD.
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| Standard Delivery | UK delivery by Royal Mail 48, 2 to 7 working days; free over £50. International orders by Royal Mail Tracked, up to 30 working days; import duties and taxes are paid by the buyer. |
| Free Delivery | Orders over £50 |
| Click & Collect | Not available |
| Returns Policy | Notify Hair Syrup within 14 days of receiving the order and get email authorisation before returning. Items must be unused and in original packaging; opened beauty products are not returnable for hygiene reasons. The customer pays return postage; shipping fees are not refunded. Report damaged items to hello@hairsyrup.co.uk on delivery. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Available |
| Payment Methods | Contact retailer |
| Headquarters | Goodwick, Pembrokeshire |
Last updated: October 2026
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Customer Service Email
hello@hairsyrup.co.uk
