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DotcomBlinds is an Essex-based maker and online seller of made-to-measure roller, Roman, vertical and wooden blinds, plus bespoke curtains and cubicle tracks.
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DotcomBlinds is an online blind retailer that makes most of what it sells at its own factory and head office on Enterprise Way in Wickford, Essex. The business is run by DotcomBlinds Limited (Companies House number 10448566, incorporated in October 2016), and its story page names two directors: Ryan, who leads strategy, and Garth, who handles finance. Every blind and curtain is cut to the buyer's measurements.
Fabric samples cost nothing, and the FAQ suggests ordering them first because colours on a screen can look different from the real cloth.
Standard delivery costs £9.99, and orders over £299 ship free. Roller, vertical and metal Venetian blinds arrive in 3 to 5 working days, or up to 7 at busy times; Roman, bifold and conservatory styles list their own lead times. A paid Same Day Priority Dispatch option on selected blinds sends orders placed before 11am on a working day out that afternoon for next-working-day delivery. Deliveries go to mainland UK; Northern Ireland, the Scottish islands, the Isle of Man, the Isle of Wight, the Isles of Scilly and the Channel Islands can cost extra, and nothing is shipped abroad.
Because each item is bespoke, DotcomBlinds refuses returns and refunds for mismeasuring or a change of mind. Cancelling gets a full refund only if production has not started. Transit damage or a manufacturing fault has to be reported with photos within 10 working days of delivery.
For £9.99 at checkout, this optional cover lets a customer send back one wrongly measured blind from the order, at their own postage cost, and have it remade to corrected sizes. The terms limit it to four claims per household in any 12 months.
DotcomBlinds is headquartered in Wickford, Essex.
Mainland UK standard delivery £9.99; free over £299. Roller, vertical and metal Venetian blinds 3 to 5 working days (up to 7 at busy times); other styles show lead times on the product page. Paid Same Day Priority Dispatch on selected blinds: order before 11am on a working day for next-working-day delivery. Northern Ireland and UK islands may cost extra; no international shipping.
Returns Policy
No returns or refunds on made-to-measure items for mismeasuring or change of mind. Cancel for a full refund only before production starts (phone the team). Report transit damage or manufacturing faults with photos within 10 working days of delivery. Optional £9.99 Right-Size Guarantee remakes one mismeasured blind; the customer pays return postage.
Headquarters
Wickford, Essex
Standard delivery costs £9.99, and orders over £299 ship free. Roller, vertical and metal Venetian blinds take 3 to 5 working days, or up to 7 in busy periods; Roman, bifold and conservatory blinds show their own lead times.
No, not for mismeasuring or a change of mind, because every blind is made to order. An order can be cancelled for a full refund only before production begins, and damage or faults must be reported with photos within 10 working days.
It is an optional £9.99 add-on, bought with the order, that covers one mismeasured blind. The customer posts that blind back at their own cost and DotcomBlinds remakes it to the corrected size, up to four times per household a year.
Yes. Each product page has a free sample button, and the DotcomBlinds story page says requested samples arrive the next day. Its FAQ recommends them because fabric colours can look different on screen.
With paid Same Day Priority Dispatch on selected blinds, orders placed before 11am on a working day leave the factory that day for next-working-day delivery. Orders after 11am or on a Friday go the next working day; the Scottish Highlands take 48 to 72 hours.
DotcomBlinds Limited, incorporated in October 2016 under Companies House number 10448566, runs the store. Most blinds are made at its head office factory on Enterprise Way in Wickford, Essex, and the directors named on its site are Ryan and Garth.
It does not ship internationally. Orders for Northern Ireland, the Channel Islands, the Isle of Man, the Isle of Wight, the Isles of Scilly and the Scottish islands are taken but may carry an extra delivery charge.
Phone 0800 1422417 or use live chat from 9.00am to 5.30pm, Monday to Friday. The contact page also has a message form and gives the postal address as Enterprise Way, Wickford, Essex, SS11 8DH.
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| Standard Delivery | Mainland UK standard delivery £9.99; free over £299. Roller, vertical and metal Venetian blinds 3 to 5 working days (up to 7 at busy times); other styles show lead times on the product page. Paid Same Day Priority Dispatch on selected blinds: order before 11am on a working day for next-working-day delivery. Northern Ireland and UK islands may cost extra; no international shipping. |
| Free Delivery | Orders over £299 |
| Click & Collect | Not available |
| Returns Policy | No returns or refunds on made-to-measure items for mismeasuring or change of mind. Cancel for a full refund only before production starts (phone the team). Report transit damage or manufacturing faults with photos within 10 working days of delivery. Optional £9.99 Right-Size Guarantee remakes one mismeasured blind; the customer pays return postage. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | PayPal, Major credit and debit cards |
| Headquarters | Wickford, Essex |
Last updated: October 2026
1 offer available
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Customer Service
0800 1422417Customer Service Hours
9.00am to 5.30pm, Monday to Friday (phone and live chat)
