FREESMO
FREESMO offers a comprehensive range of vape kits, e-liquids, nicotine pouches, and heated tobacco products, providing expert guidance and personalised support for individuals transitioning to smoke-free alternatives in the UK.
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Shop at FREESMOAbout FREESMO
FREESMO is a dedicated UK online retailer, established in 2023, committed to assisting individuals in their journey towards a smoke-free life. Powered by Creative Dock, a renowned venture builder, FREESMO stands out with its team of experts, including experienced counsellors and product specialists. This professional team offers extensive knowledge and data on a wide array of smoke-free products, providing comprehensive support and guidance. Their vision is to create a world where transitioning to smoke-free alternatives is seamless, with personalised assistance readily available for everyone.
Our Mission
More than just a service, FREESMO is a collaborative effort focused on empowering individuals. They aim to simplify the often-complex process of choosing smoke-free products by navigating the vast market and recommending the best options tailored to individual needs and preferences. This commitment to personalised support underscores their dedication to helping customers achieve a smoke-free lifestyle.
Explore the FREESMO Product Range
At FREESMO, customers can discover a diverse selection of products designed to support their transition. The comprehensive range includes high-quality Vape kits, a vast assortment of E-liquids in various flavours and nicotine strengths, and essential Pods & Coils for optimal device performance. For those seeking alternatives, FREESMO also offers a selection of Nicotine Pouches and Heated Tobacco products, alongside a variety of useful Accessories. Each product is carefully selected to ensure customers have access to effective and satisfying smoke-free options from a multitude of trusted brands.
Your Shopping Experience with FREESMO
Shopping at freesmo.co.uk is designed to be straightforward and supportive. The website features a user-friendly interface, making it easy to browse and find the perfect product. FREESMO operates with clear business hours, Monday to Friday, 8:15 am to 4:30 pm, ensuring consistent customer service availability. They also implement a robust age verification process for all sales, adhering strictly to regulations regarding the sale of nicotine products. With secure payment options and a commitment to customer satisfaction, FREESMO strives to provide a reliable and positive shopping experience.
FREESMO was founded in 2023 and is headquartered in United Kingdom. It is part of Creative Dock, with Online only locations.
Discounts & Loyalty
Loyalty Programme
Loyalty Program
Earn 10p cashback on every £1 spent, applied as account credit and redeemable site-wide. Refer friends to earn £20 for each successful referral, while your friend receives £10 store credit. Subscribe to FREESMO Plus for 10% off every subscription order and an additional 10% cashback.
Shipping & Returns
<p>UK delivery available on all products.</p>
Returns Policy
For details on returns, exchanges, and our full policy, please refer to the Terms and Conditions section on the FREESMO website. Customers are advised to review these terms for the most current information regarding product returns and refunds.
Company Information
Founded
2023
Headquarters
United Kingdom
Number of Stores
Online only
Parent Company
Creative Dock
Payment Methods
Frequently Asked Questions
How does FREESMO help me transition to smoke-free alternatives?
FREESMO helps you successfully make the switch by navigating the many choices on the market (over 1000 products) and recommending the best products and flavours based on the information you provide, making your transition easier and hassle-free. Our team includes counsellors and product specialists to offer expert guidance.
What types of products does FREESMO offer?
FREESMO offers a comprehensive range of smoke-free products including Vape kits, E-liquids, Pods & Coils, Nicotine Pouches, Heated Tobacco products, and various Accessories from a variety of brands.
What are FREESMO's customer service hours?
Our customer service team is available Monday to Friday, from 8:15 am to 4:30 pm.
How can I contact FREESMO customer service?
You can reach our customer service team by phone at +44 745 740 5231 or via email at customers@freesmo.co.uk.
Does FREESMO have a loyalty programme?
Yes, FREESMO offers a Loyalty Program where you can earn 10p cashback on every £1 spent, redeemable on all products. We also have a referral program and a FREESMO Plus subscription for additional benefits.
What payment methods do you accept?
We accept payments via Mastercard and Maestro for your convenience.
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Join Loyalty Program
Earn 10p cashback on every £1 spent, applied as account credit and redeemable site-wide. Refer friends to earn £20 for each successful referral, while your friend receives £10 store credit. Subscribe to FREESMO Plus for 10% off every subscription order and an additional 10% cashback.
Saving tips verified by The Virtual Mall, the UK's original online shopping destination since 1999.
FREESMO Quick Facts
| Standard Delivery | <p>UK delivery available on all products.</p> |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | For details on returns, exchanges, and our full policy, please refer to the Terms and Conditions section on the FREESMO website. Customers are advised to review these terms for the most current information regarding product returns and refunds. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, PayPal |
| Founded | 2023 |
| Headquarters | United Kingdom |
Last verified: February 2026
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Customer Reviews
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Contact Information
Customer Service
+44 745 740 5231Customer Service Email
customers@freesmo.co.ukCustomer Service Hours
Mon-Fri, 8:15 am - 4:30 pm
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