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DirectSaveTelecom offers competitive UK home phone and broadband services, including fibre options and an exclusive discount club, ensuring reliable connectivity and great value for money.
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DirectSaveTelecom, a brand of Utilities UK Ltd, has been a trusted name in the UK telecommunications market since its inception in 2005. Headquartered in Watford, UK, they are dedicated to providing affordable and reliable home phone and broadband services to households across the nation. With a focus on value and customer satisfaction, DirectSaveTelecom strives to make essential connectivity accessible to everyone, ensuring a seamless online and communication experience.
Whether you're a casual browser or a heavy streamer, DirectSaveTelecom offers a range of broadband packages designed to suit various usage patterns. From standard Fibre Broadband (FTTC) to super-fast Full Fibre Broadband (FTTH), customers can compare and choose the ideal speed for their home. Their commitment to competitive pricing means you can often find significant savings compared to other market providers, without compromising on quality or reliability.
Beyond broadband, DirectSaveTelecom also provides essential home phone services. Customers can opt for a phone line only or bundle it with their broadband for added convenience and savings. They make it easy to keep your existing number, ensuring a smooth transition. With options for UK phone calls to local, national, and mobile numbers, staying connected with loved ones has never been simpler or more cost-effective.
New customers to DirectSaveTelecom's broadband and home phone services receive a complimentary first year membership to the Direct Save Online Discount Club. This exclusive club, managed in association with World Privilege Ltd, unlocks substantial savings across a wide array of categories including shopping, travel, days out, and much more. It's their way of adding extra value, potentially saving customers hundreds of pounds annually on everyday expenses.
DirectSaveTelecom was founded in 2005 and is headquartered in United Kingdom. It is part of Utilities UK Ltd, with Online only locations.
Loyalty Programme
Direct Save Online Discount Club
Free membership for the first year for broadband and home phone customers (valued at £49.95), renewable for £12.95 annually thereafter. Offers discounts on various products and services including food shopping, car insurance, petrol, utilities, life insurance, clothing, hotels, travel, electronics, entertainment, and more, with potential annual savings of up to £1,500.
<p>Mobile devices delivered to UK addresses. SIM cards posted first class.</p>
Returns Policy
As a telecommunications service provider, DirectSaveTelecom's cancellation policy is governed by their terms and conditions. Customers typically have a cooling-off period after signing up, during which they can cancel their service. For specific details on service cancellation or equipment returns, customers are advised to refer to their service agreement or contact customer support directly.
Founded
2005
Headquarters
United Kingdom
Number of Stores
Online only
Parent Company
Utilities UK Ltd
We offer mobile phone contracts, SIM-only deals, home broadband and landline services.
We partner with major UK networks to deliver reliable coverage nationwide.
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Be the first to write a reviewFree membership for the first year for broadband and home phone customers (valued at £49.95), renewable for £12.95 annually thereafter. Offers discounts on various products and services including food shopping, car insurance, petrol, utilities, life insurance, clothing, hotels, travel, electronics, entertainment, and more, with potential annual savings of up to £1,500.
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| Standard Delivery | <p>Mobile devices delivered to UK addresses. SIM cards posted first class.</p> |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | As a telecommunications service provider, DirectSaveTelecom's cancellation policy is governed by their terms and conditions. Customers typically have a cooling-off period after signing up, during which they can cancel their service. For specific details on service cancellation or equipment returns, customers are advised to refer to their service agreement or contact customer support directly. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, Direct Debit |
| Founded | 2005 |
| Headquarters | United Kingdom |
Last updated: June 2026
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Customer Service
Available on websiteCustomer Service Email
escalation@directsave.co.ukCustomer Service Hours
Monday to Friday: 8 am to 8 pm; Saturdays: 9 am to 5 pm; Technical support is also available on Public Holidays during Saturday hours.