Diamonds Factory
Diamonds Factory offers exquisite diamond jewellery, from stunning engagement rings to bespoke designs, backed by a four-generation family heritage in the UK.
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Shop at Diamonds FactoryAbout Diamonds Factory
Diamonds Factory is a leading UK-based diamond jewellery retailer with a profound heritage in the industry. Founded in 2009, and with UK e-commerce operations dating back to 2003, the company is built upon four generations of expertise from the Jain family. This deep-rooted knowledge ensures that every piece of jewellery offered reflects exceptional quality, meticulous craftsmanship, and timeless design. Headquartered in London's famous Hatton Garden, Diamonds Factory is dedicated to providing customers with ethically sourced, beautiful diamonds.
Our Commitment to Quality and Service
At Diamonds Factory, the focus is on delivering not just exquisite jewellery but also an outstanding customer experience. Their commitment extends from the careful selection of each certified diamond to the personalised service offered by their knowledgeable team. With 12 showrooms across the UK, including key cities like London, Birmingham, and Manchester, customers can enjoy expert guidance whether shopping online or in person.
Explore the Exquisite Collections
The extensive range at Diamonds Factory caters to all significant life events and personal indulgences. Specialising in diamond engagement rings, they offer a vast selection of styles, cuts, and settings to perfectly symbolise your love. Complement your engagement ring with a beautifully crafted diamond wedding band, available for both men and women.
Beyond Bridal Jewellery
Beyond their renowned bridal collections, Diamonds Factory presents a stunning array of fine diamond jewellery. Discover elegant diamond earrings, sophisticated diamond necklaces and pendants, and luxurious diamond bracelets. For those seeking a truly unique piece, they also offer certified loose diamonds, enabling customers to design bespoke jewellery that perfectly matches their vision. Each item is designed to be cherished for a lifetime, embodying elegance and enduring beauty.
Diamonds Factory was founded in 2009 and is headquartered in London, England. It is part of Neve Jewels Limited, with Online + showrooms worldwide locations.
Discounts & Loyalty
NHS Discount
Diamonds Factory offers an NHS discount, including a 20% discount and sometimes up to 55% off last chance items.
Shipping & Returns
UK delivery available. International shipping offered.
Returns Policy
Returns accepted - check website for policy
Company Information
Founded
2009
Headquarters
London, England
Number of Stores
Online + showrooms worldwide
Parent Company
Neve Jewels Limited
Payment Methods
Frequently Asked Questions
What is Diamonds Factory known for?
Diamonds Factory is a UK-based retailer renowned for its exquisite diamond jewellery, including engagement rings, wedding bands, earrings, necklaces, and bespoke designs, backed by a four-generation family heritage in the jewellery industry.
Does Diamonds Factory have physical showrooms in the UK?
Yes, Diamonds Factory has 12 showrooms across the UK, located in cities such as London, Birmingham, Manchester, Glasgow, Bristol, and Cardiff, offering customers the opportunity for in-person consultations.
Does Diamonds Factory offer any discounts?
Yes, Diamonds Factory offers an NHS discount, providing healthcare workers with 20% off and sometimes up to 55% off on last chance items. They do not offer specific student or military discounts.
How can I contact Diamonds Factory customer service?
You can contact Diamonds Factory customer service by phone at 020 7138 3672 or via email at service@diamondsfactory.co.uk. Please refer to their website for specific showroom opening times and private appointment availability.
Does Diamonds Factory offer international shipping?
While Diamonds Factory has a significant international presence with showrooms in various global cities, please check their website or contact customer service directly for details on international shipping options from their UK operations.
Can I get a bespoke diamond jewellery piece from Diamonds Factory?
Yes, Diamonds Factory offers certified loose diamonds, allowing customers to create personalised and bespoke diamond jewellery pieces tailored to their specific preferences and designs.
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NHS discount
Diamonds Factory offers an NHS discount, including a 20% discount and sometimes up to 55% off last chance items.
Saving tips verified by The Virtual Mall, the UK's original online shopping destination since 1999.
Diamonds Factory Quick Facts
| Standard Delivery | UK delivery available. International shipping offered. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Returns accepted - check website for policy |
| Student Discount | Not available |
| NHS Discount | Diamonds Factory offers an NHS discount, including a 20% discount and sometimes up to 55% off last chance items. |
| Military Discount | Not available |
| International Shipping | Available |
| Payment Methods | Visa, Mastercard, PayPal, American Express, Finance |
| Founded | 2009 |
| Headquarters | London, England |
Last verified: February 2026
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Customer Reviews
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Contact Information
Customer Service
020 7138 3672Customer Service Email
service@diamondsfactory.co.ukCustomer Service Hours
Please check website for current customer service hours and showroom opening times.
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