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Compass Hospitality manages a portfolio of hotels and resorts across Thailand, Malaysia, Sri Lanka, and the UK, offering comfortable stays under four distinct brands.
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Compass Hospitality was founded in 2019 and is headquartered in Bangkok, Thailand, with Multiple hotels worldwide locations.
Loyalty Programme
Compass Hospitality Membership
Members enjoy benefits including room upgrades, late checkouts, special rates, and exclusive promotions across all Compass Hospitality properties.
Compass Hospitality is a hotel booking platform. After booking online, you receive an email confirmation with your reservation details. No physical delivery is involved.
Returns Policy
Cancellation policies vary by rate type. Prepaid reservations cannot be changed or cancelled and deposits are non-refundable. For flexible rates, cancellation within 3 days of check-in incurs a 1-night charge.
Founded
2019
Headquarters
Bangkok, Thailand
Number of Stores
Multiple hotels worldwide
Yes, Compass Hospitality manages several hotels across the UK alongside properties in Thailand, Malaysia, and Sri Lanka.
Compass Hospitality operates four brands: Compass, Citrus, Citin, and Ananda Spa, plus White Label Hotels.
Yes, the free Compass Hospitality Membership offers benefits including room upgrades, late checkouts, special rates, and exclusive promotions.
Cancellation policies vary by rate type. Prepaid reservations are non-refundable. Flexible rate cancellations within 3 days of check-in may incur a 1-night charge.
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Be the first to write a reviewMembers enjoy benefits including room upgrades, late checkouts, special rates, and exclusive promotions across all Compass Hospitality properties.
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| Standard Delivery | Compass Hospitality is a hotel booking platform. After booking online, you receive an email confirmation with your reservation details. No physical delivery is involved. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Cancellation policies vary by rate type. Prepaid reservations cannot be changed or cancelled and deposits are non-refundable. For flexible rates, cancellation within 3 days of check-in incurs a 1-night charge. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard |
| Founded | 2019 |
| Headquarters | Bangkok, Thailand |
Last updated: June 2026
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Customer Service
Not explicitly stated on the website.Customer Service Email
Not explicitly stated on the website.Customer Service Hours
Monday to Friday, 9am - 6pm (Thailand time)