Secret Escapes
Secret Escapes is an exclusive members-only travel club offering luxury hotels and holidays at unbeatable, low prices across the UK and beyond.
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Shop at Secret EscapesAbout Secret Escapes
Secret Escapes is a premier members-only travel club, dedicated to bringing luxury holidays and hotels to its members at incredibly low prices. Founded in 2009, this UK-based company has grown to serve over 20 million members, offering exclusive access to deals that are simply too good to be public. With its headquarters in London, Secret Escapes prides itself on hand-picking every hotel and holiday, ensuring a high standard of quality and an unforgettable experience for every traveller.
Discover Unforgettable Journeys
Hand-Picked Luxury
At Secret Escapes, the focus is on providing access to a curated selection of luxury hotels and holidays. From serene spa breaks in the countryside to exotic beach getaways and vibrant city escapes, the range of destinations and experiences is vast. Each deal is expertly vetted by their travel specialists, guaranteeing stylish accommodations and exceptional value. Many packages also include added extras, designed to make your stay even more special.
Exclusive Member Benefits
Membership to Secret Escapes is completely free and unlocks a world of exclusive discounts. New deals are launched and concluded daily, moving fast due to their exceptional value. Members receive email alerts, ensuring they are among the first to see the newest deals and biggest discounts. The 'Best Price Guarantee' promises that their low prices cannot be beaten online, giving members confidence in their bookings.
Your Seamless Travel Experience
Booking with Secret Escapes is designed to be straightforward, with dedicated customer support available seven days a week. For flight-inclusive holidays, many are financially protected by the ATOL scheme, providing peace of mind. While the site requires JavaScript for optimal functionality, their support team is always on hand to assist with any queries, from booking assistance to cancellation and rebooking policies. Secret Escapes continually strives to make luxury travel accessible and enjoyable for all its members.
Secret Escapes was founded in 2009 and is headquartered in London, UK. It is part of Secret Escapes Group, with None locations.
Discounts & Loyalty
NHS Discount
NHS staff can receive £15 free credit on their first purchase via Health Service Discounts, with some offers extending to £50 off.
Military / Blue Light Discount
While there isn't a dedicated military discount, members of the armed forces may be able to utilise general discount codes or a £50 free refer-a-friend code available via TroopScout.
Gift Cards Available
Loyalty Programme
Members-Only Club with Refer-a-Friend
Free membership provides access to exclusive, hand-picked luxury hotel and holiday deals at significantly reduced prices. Members also benefit from a refer-a-friend programme, earning £25 off a booking over £125 when they refer a friend.
Shipping & Returns
As an online travel club, Secret Escapes does not deliver physical goods. All bookings and confirmations for luxury hotels and holidays are processed digitally and sent via email.
Returns Policy
Secret Escapes operates a Cancellation & Rebooking Policy, which varies depending on the specific hotel or holiday package booked. Full details regarding cancellation terms and any associated fees will be provided at the time of booking. Members can review their booking details or contact customer support for assistance with changes or cancellations.
Company Information
Founded
2009
Headquarters
London, UK
Number of Stores
None
Parent Company
Secret Escapes Group
Payment Methods
Frequently Asked Questions
What is Secret Escapes?
Secret Escapes is an exclusive members-only travel club offering huge discounts and great deals on hand-picked luxury hotels and holidays. Membership is free and provides access to unique, limited-time offers.
How do I get the best deals from Secret Escapes?
To access the best deals, simply sign up for free membership. New deals start and end every day, so we recommend signing up for our email alerts to ensure you don't miss out on the latest offers and biggest discounts.
Are my bookings protected?
Some of the flights and flight-inclusive holidays on our website are financially protected by the ATOL scheme. We provide information on the applicable protection for each holiday and travel service before you make your booking.
How can I contact Secret Escapes customer service?
You can contact our customer service team by phone on 0207 887 2772, or by using the contact form on our website. Our opening hours are Monday-Sunday, 8am-8pm GMT.
Do Secret Escapes offer gift vouchers?
Yes, Secret Escapes offers gift vouchers and credit, which can be a perfect way to treat someone to a luxury escape or contribute towards their next holiday.
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Be the first to write a review4 Ways to Save at Secret Escapes in 2026
NHS discount
NHS staff can receive £15 free credit on their first purchase via Health Service Discounts, with some offers extending to £50 off.
Military & Blue Light discount
While there isn't a dedicated military discount, members of the armed forces may be able to utilise general discount codes or a £50 free refer-a-friend code available via TroopScout.
Join Members-Only Club with Refer-a-Friend
Free membership provides access to exclusive, hand-picked luxury hotel and holiday deals at significantly reduced prices. Members also benefit from a refer-a-friend programme, earning £25 off a booking over £125 when they refer a friend.
Gift cards available
Buy discounted Secret Escapes gift cards from cashback sites to save even more.
Saving tips verified by The Virtual Mall, the UK's original online shopping destination since 1999.
Secret Escapes Quick Facts
| Standard Delivery | As an online travel club, Secret Escapes does not deliver physical goods. All bookings and confirmations for luxury hotels and holidays are processed digitally and sent via email. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Secret Escapes operates a Cancellation & Rebooking Policy, which varies depending on the specific hotel or holiday package booked. Full details regarding cancellation terms and any associated fees will be provided at the time of booking. Members can review their booking details or contact customer support for assistance with changes or cancellations. |
| Student Discount | Not available |
| NHS Discount | NHS staff can receive £15 free credit on their first purchase via Health Service Discounts, with some offers extending to £50 off. |
| Military Discount | While there isn't a dedicated military discount, members of the armed forces may be able to utilise general discount codes or a £50 free refer-a-friend code available via TroopScout. |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, American Express, PayPal |
| Founded | 2009 |
| Headquarters | London, UK |
Last verified: February 2026
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Contact Information
Customer Service
0207 887 2772Customer Service Email
customersupport@secretescapes.comCustomer Service Hours
Monday-Sunday, 8am-8pm GMT
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