Castle Heaters
Castle Heaters is the UK's leading brand for luxury electric infrared, panel, and convection heaters, offering silent, efficient warmth for both indoor and outdoor spaces with smart control options.
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Shop at Castle HeatersAbout Castle Heaters
Founded in 2015, Castle Heaters has quickly established itself as a premier UK brand in the electric heating market. Operating from its headquarters in Knowsley, as part of Equipmart Ltd, the company is committed to delivering innovative and high-quality heating solutions. Their focus on luxury, efficiency, and modern design has made them a go-to choice for consumers seeking reliable and stylish warmth for their homes and outdoor spaces across the UK.
Explore the Castle Heaters Product Range
Infrared Heaters
Castle Heaters excels in providing a diverse selection of infrared heaters UK. These include sophisticated wall-mounted and versatile freestanding models, specifically designed for both indoor and outdoor environments. Utilising the latest technology, their infrared heaters offer silent, efficient, and targeted warmth, making them an ideal choice for energy-conscious consumers looking to buy infrared heaters online.
Smart Panel & Convection Heaters
Beyond infrared technology, Castle Heaters offers a range of sleek and powerful WiFi electric panel heaters and convection heaters. These modern appliances are not only efficient in providing warmth but also integrate smart WiFi control options, including compatibility with Alexa and Google. This ensures maximum convenience and comfort, allowing users to manage their heating from anywhere.
Parts & Accessories
To complement their main product lines, Castle Heaters also provides a comprehensive array of parts and accessories. From essential remote controls for easy operation to replacement infrared bulbs and heating tubes, customers can find everything they need to maintain and enhance their heating systems.
A Seamless Shopping Experience
Shopping at castleheaters.co.uk is designed to be straightforward and secure. Customers can benefit from a robust 12-month product warranty and dedicated customer service available via phone and email. For added convenience, a click and collect option is available from their Knowsley address. Castle Heaters also values its customers by offering special discounts, including student discounts, NHS/Blue Light cardholder savings, and potential military discounts, making their premium heating solutions more accessible to a wider audience.
Castle Heaters was founded in 2015 and is headquartered in United Kingdom. It is part of Equipmart Ltd, with Online locations.
Discounts & Loyalty
Student Discount
Yes, Castle Heaters often provides student discounts. Verification of student status may be required through UNiDAYS or SheerID.
NHS Discount
Yes, NHS workers and Blue Light cardholders can access discounts, such as 23% off and free delivery with code 'CARE20'.
Military / Blue Light Discount
Military discounts vary by retailer. Customers are advised to check Castle Heaters's website or verify military status at checkout to see if special pricing applies.
Shipping & Returns
<p>UK delivery available.</p>
Returns Policy
Castle Heaters provides a 12-month product warranty on all items, ensuring quality and peace of mind. For returns, customers are typically expected to return unused products in their original packaging within a specified period, usually 14 or 30 days from purchase, to qualify for a refund or exchange. Full details regarding the returns process and conditions are available on their website or by contacting their customer service team.
Company Information
Founded
2015
Headquarters
United Kingdom
Number of Stores
Online
Parent Company
Equipmart Ltd
Payment Methods
Frequently Asked Questions
What types of heaters does Castle Heaters offer?
Castle Heaters specialises in a comprehensive range of efficient electric heaters, including luxury infrared heaters (available as wall-mounted, freestanding, and outdoor options), smart panel heaters, and WiFi convection heaters. They also provide essential parts and accessories for their products.
Do Castle Heaters products come with a warranty?
Yes, for your complete peace of mind, all products purchased from Castle Heaters are covered by a 12-month product warranty.
Are Castle Heaters compatible with smart home systems?
Absolutely. Many of their modern heaters, including selected infrared and smart panel models, are designed to be compatible with popular smart home systems like Alexa and Google, offering convenient WiFi control options.
How can I contact Castle Heaters customer service?
You can easily reach their dedicated customer helpline by calling 0151 548 5500. Alternatively, you can send an email to contact@castleheaters.co.uk. Their customer service team is available Monday to Friday, from 7:30 am to 4:00 pm, excluding bank holidays.
Does Castle Heaters offer any special discounts?
Yes, Castle Heaters is pleased to offer various discounts. This includes student discounts, which may require verification through UNiDAYS or SheerID, and special discounts for NHS workers and Blue Light cardholders, such as 23% off and free delivery with code 'CARE20'. Military discounts may also be available; customers are advised to check the website for current offers.
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Student discount
Yes, Castle Heaters often provides student discounts. Verification of student status may be required through UNiDAYS or SheerID.
NHS discount
Yes, NHS workers and Blue Light cardholders can access discounts, such as 23% off and free delivery with code 'CARE20'.
Military & Blue Light discount
Military discounts vary by retailer. Customers are advised to check Castle Heaters's website or verify military status at checkout to see if special pricing applies.
Click & Collect
Save on delivery by using Castle Heaters's Click & Collect service.
Saving tips verified by The Virtual Mall, the UK's original online shopping destination since 1999.
Castle Heaters Quick Facts
| Standard Delivery | <p>UK delivery available.</p> |
| Free Delivery | Not available |
| Click & Collect | Available |
| Returns Policy | Castle Heaters provides a 12-month product warranty on all items, ensuring quality and peace of mind. For returns, customers are typically expected to return unused products in their original packaging within a specified period, usually 14 or 30 days from purchase, to qualify for a refund or exchange. Full details regarding the returns process and conditions are available on their website or by contacting their customer service team. |
| Student Discount | Yes, Castle Heaters often provides student discounts. Verification of student status may be required through UNiDAYS or SheerID. |
| NHS Discount | Yes, NHS workers and Blue Light cardholders can access discounts, such as 23% off and free delivery with code 'CARE20'. |
| Military Discount | Military discounts vary by retailer. Customers are advised to check Castle Heaters's website or verify military status at checkout to see if special pricing applies. |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, PayPal |
| Founded | 2015 |
| Headquarters | United Kingdom |
Last verified: February 2026
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Contact Information
Customer Service
0151 548 5500Customer Service Email
contact@castleheaters.co.ukCustomer Service Hours
Monday to Friday: 7:30 am - 4:00 pm (Except bank holidays)
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