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CASECESS is a Hong Kong phone-accessory brand selling artist-designed iPhone cases, the Morphique case with swappable back covers, phone straps, charms and AirPods pouches.
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CASECESS is a phone-accessory brand based in Wan Chai, Hong Kong, that sells artist-designed iPhone cases and matching accessories through its own online store. Its signature idea is Morphique, a clear base case whose back cover can be swapped without replacing the whole case. Collections carry names such as Phantom Masquerade, A Midsummer Night's Dream and Ocean Moods.
CASECESS claims the Morphique system cuts plastic waste by 67% because only the back panel needs changing. Under its CaseEvolutio programme, discarded cases are turned into recycled materials and art pieces, according to the brand.
The UK store charges in pounds. Its shipping policy sets a flat fee for orders under $40, which came to £5.34 at checkout, and UK delivery is free over £31 (checked October 2026). Orders take 1 to 2 days to process and 7 to 14 business days to arrive, and the policy lists the UK among countries where import duty does not normally apply.
Return requests are accepted within 30 days of receiving an order and need approval from support before anything is posted. Items must be unused, in the original packaging and with protective films and tags intact. The customer covers return postage unless the item is faulty or the wrong product was sent, and approved refunds reach the original payment method within 10 business days. Personalised products and gift cards cannot be returned.
The site takes 10% off a single item and 12% off two or more, and adds a free tempered-glass screen protector to larger baskets (checked October 2026).
CASECESS is headquartered in Wan Chai, Hong Kong.
UK orders are charged in GBP: £5.34 below the threshold and free over £31 (the store's $6.99 fee and $40 threshold converted at checkout, checked October 2026). Processing 1 to 2 days; delivery 7 to 14 business days. The policy says UK orders normally incur no import duty.
Returns Policy
Request within 30 days of delivery and wait for approval. Items unused, in original packaging, films and tags intact, with proof of purchase. Customer pays return postage unless faulty or sent in error (then free replacement or full refund). Personalised items and gift cards excluded. Refund within 10 business days of approval; $15 reshipping fee for a wrong model.
Headquarters
Wan Chai, Hong Kong
CASECESS says its Morphique replaceable case cuts plastic waste by 67%; its CaseEvolutio programme turns discarded cases into recycled materials and art pieces.
UK delivery costs £5.34 on smaller orders and is free over £31 (checked October 2026). These are the store's $6.99 fee and $40 threshold converted to pounds; parcels arrive in 7 to 14 business days after 1 to 2 days of processing.
CASECESS accepts return requests within 30 days of delivery for unused items in their original packaging with films and tags intact. Support must approve the return first, the customer pays return postage unless the item is faulty, and refunds arrive within 10 business days.
CASECESS lists its base as Wan Chai on Hong Kong Island. It sells through its own website, charging UK customers in pounds and posting parcels internationally with an online order tracker.
Morphique is the CASECESS replaceable case: a clear base paired with back covers that swap in and out. The brand says the design makes a case last longer and cuts plastic waste by 67%.
CASECESS makes cases for iPhone 15 through iPhone 18 models, including the Pro and Pro Max sizes. Sending back a case bought for the wrong model to get a replacement incurs a $15 reshipping fee.
Normally not. The CASECESS shipping policy lists the UK as a country where import duty does not normally occur, while buyers in Turkey, India, Portugal and Ukraine may face duties on delivery.
CASECESS handles orders, returns and faulty-item claims at support@casecess.com. For a damaged or incorrect item, the brand asks for photos or videos and then sends a free replacement or a full refund.
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| Standard Delivery | UK orders are charged in GBP: £5.34 below the threshold and free over £31 (the store's $6.99 fee and $40 threshold converted at checkout, checked October 2026). Processing 1 to 2 days; delivery 7 to 14 business days. The policy says UK orders normally incur no import duty. |
| Free Delivery | Orders over £31 |
| Click & Collect | Not available |
| Returns Policy | Request within 30 days of delivery and wait for approval. Items unused, in original packaging, films and tags intact, with proof of purchase. Customer pays return postage unless faulty or sent in error (then free replacement or full refund). Personalised items and gift cards excluded. Refund within 10 business days of approval; $15 reshipping fee for a wrong model. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Available |
| Payment Methods | Contact retailer |
| Headquarters | Wan Chai, Hong Kong |
Last updated: November 2026
1 voucher available
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CASECESS on Shopperazzi →Customer Service Email
support@casecess.com
