Careline365
Careline365 provides 24/7 personal alarm services, including pendant, wrist, and watch alarms, ensuring safety and independence for the elderly and vulnerable across the UK.
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Shop at Careline365About Careline365
Careline365 Limited, incorporated in 2015 and headquartered in Norwich, UK, has a rich history rooted in providing essential personal alarm services. Building on over four decades of experience initially as part of McCarthy & Stone retirement homes, Careline365 has evolved into a leading independent provider of 24/7 personal alarm systems. Their mission is to empower the elderly and vulnerable to live independently and safely in their own homes, knowing that expert help is always available at the touch of a button.
Our Range of Personal Alarm Solutions
Pendant Alarms
Careline365 offers a variety of pendant alarms, available for wear around the neck or wrist. These discreet devices provide constant reassurance, with options including advanced fall detection technology for automatic alerts. Whether you're at home or out and about, these alarms ensure you're connected to their emergency care team.
Wrist Watch Alarms
For those preferring a more discreet option, the wrist watch alarms blend seamlessly into daily life. These stylish watches offer the same 24/7 support with a simple press, including exclusive Samsung watch options that combine modern technology with vital safety features.
Additional Services
Beyond the core alarm devices, Careline365 enhances safety and convenience with services like key safes, allowing emergency access for responders without property damage. They also offer caring calls, providing regular check-ins for added reassurance. Their 'How it Works' section on the website clearly outlines the simple process of setting up and using their life-saving services.
Why Choose Careline365?
Choosing Careline365 means opting for unparalleled reliability and care. Their entire emergency response operation is UK-based, meaning your calls are answered by a dedicated, compassionate team that never outsources your safety. With an average response time of just 12.8 seconds, help is virtually instantaneous. Furthermore, their status as a Trusted Partner of the NHS, with trusts referring patients since 2022, underscores their commitment to high standards and dependable service, providing genuine peace of mind for users and their families.
Careline365 was founded in 2015 and is headquartered in United Kingdom. It is part of Appello Group, with Service provider locations.
Discounts & Loyalty
NHS Discount
Careline365 is a trusted partner of the NHS, offering special support and services. NHS trusts refer patients to them, and they are listed on Health Service Discounts, providing benefits for healthcare workers and patients referred by the NHS.
Military / Blue Light Discount
Careline365 offers a military discount available through Troopscout, providing savings for armed forces personnel and veterans on their personal alarm services.
Loyalty Programme
Refer a Friend Programme
Existing customers can earn £25 each when they refer a friend or relative to Careline365. Both the referrer and the referred person will receive a £25 John Lewis voucher once the new customer orders and quotes the referrer's name.
Shipping & Returns
<p>Equipment delivered to UK addresses with installation support.</p>
Returns Policy
Customers typically benefit from a trial period for their personal alarm service. Details on cancelling subscriptions or returning devices are available by contacting customer service directly. It's recommended to review the full terms and conditions on their website for specific return and cancellation policies.
Company Information
Founded
2015
Headquarters
United Kingdom
Number of Stores
Service provider
Parent Company
Appello Group
Payment Methods
Frequently Asked Questions
What services does Careline365 offer?
Careline365 provides 24/7 personal alarm services designed for the elderly and vulnerable across the UK. Our range includes in-home alarms, wrist watch alarms, and pendant alarms, many with fall detection capabilities, ensuring safety and independence.
How does the personal alarm service work?
Our personal alarm service works by connecting you to our UK-based emergency care team with just the press of a button on your alarm device. Our team is available every second of every day and night, ready to respond quickly and provide assistance or contact emergency services if needed.
How quickly does Careline365 respond to an alarm?
Careline365 prides itself on rapid response times. In October, our average response time to speak to a member of our UK-based emergency care team, not an automated system, was an impressive 12.8 seconds.
Do I qualify for VAT exemption on Careline365 products?
Over 94% of Careline365 customers qualify for VAT exemption. If you are chronically sick or disabled, you may be eligible to purchase personal alarms and services without paying VAT. You can find out if you qualify on our website or by contacting our customer service team.
What are the customer service hours for Careline365?
Our Sales Support team is available from 9am to 5:30pm, Monday to Sunday. For Customer Services, our team is available Monday to Friday from 8am to 7pm, and Saturday to Sunday from 10am to 4pm.
Does Careline365 offer fall detection alarms?
Yes, Careline365 offers advanced personal alarms with integrated fall detection technology. These alarms provide an extra layer of peace of mind, automatically alerting our emergency care team if a fall is detected, even if you are unable to press the button yourself.
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Be the first to write a review3 Ways to Save at Careline365 in 2026
NHS discount
Careline365 is a trusted partner of the NHS, offering special support and services. NHS trusts refer patients to them, and they are listed on Health Service Discounts, providing benefits for healthcare workers and patients referred by the NHS.
Military & Blue Light discount
Careline365 offers a military discount available through Troopscout, providing savings for armed forces personnel and veterans on their personal alarm services.
Join Refer a Friend Programme
Existing customers can earn £25 each when they refer a friend or relative to Careline365. Both the referrer and the referred person will receive a £25 John Lewis voucher once the new customer orders and quotes the referrer's name.
Saving tips verified by The Virtual Mall, the UK's original online shopping destination since 1999.
Careline365 Quick Facts
| Standard Delivery | <p>Equipment delivered to UK addresses with installation support.</p> |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Customers typically benefit from a trial period for their personal alarm service. Details on cancelling subscriptions or returning devices are available by contacting customer service directly. It's recommended to review the full terms and conditions on their website for specific return and cancellation policies. |
| Student Discount | Not available |
| NHS Discount | Careline365 is a trusted partner of the NHS, offering special support and services. NHS trusts refer patients to them, and they are listed on Health Service Discounts, providing benefits for healthcare workers and patients referred by the NHS. |
| Military Discount | Careline365 offers a military discount available through Troopscout, providing savings for armed forces personnel and veterans on their personal alarm services. |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, Maestro, American Express, PayPal |
| Founded | 2015 |
| Headquarters | United Kingdom |
Last verified: February 2026
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Contact Information
Customer Service
0800 101 3333Customer Service Email
info@careline.co.ukCustomer Service Hours
Sales Support: Mon-Sun 9am-5:30pm; Customer Services: Mon-Fri 8am-7pm, Sat-Sun 10am-4pm
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