
Box Broadband
Box Broadband offers seamless full fibre broadband services across Surrey and Sussex, ensuring ultra-fast and reliable internet for both residential and business users.
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Discover Box Broadband: Your Full Fibre Internet Provider
Box Broadband, established in 2016 and based in Cranleigh, Surrey, is a leading UK provider of advanced full optical fibre to the premise (FTTP) networks. Specialising in delivering ultra-fast and highly reliable internet, Box Broadband serves both residential and business customers across the South of England, with a strong focus on Surrey and Sussex. In 2021, the company joined forces with Community Fibre, further enhancing its capabilities and reach in the competitive broadband market.
Experience Unrivalled Speed and Reliability
At the heart of Box Broadband's offering are its state-of-the-art Full Fibre services. Designed to meet the demands of today's digital lifestyle, their networks enable seamless streaming, gripping gaming, and smooth sharing, ensuring constant, high-quality connections. Whether you're working from home, enjoying entertainment, or running a business, Box Broadband provides the robust internet infrastructure you need.
Dedicated Customer and Technical Support
Box Broadband is committed to excellent customer care. Their dedicated customer service team is available Monday to Friday, from 9 am to 5 pm. For technical issues, support is provided seven days a week, from 9 am to 8 pm, including Bank Holidays, via email and voicemail response. This comprehensive support ensures that any queries or issues are addressed efficiently.
The DCMS Rural Broadband Voucher Scheme
For properties in rural areas, Box Broadband facilitates access to the DCMS Rural Broadband Voucher Scheme. This initiative significantly helps cover the high costs associated with installing full fibre to rural properties. Customers are encouraged to opt into the scheme and promptly confirm their details with DCMS to qualify for the voucher, making high-speed internet more affordable and accessible.
Box Broadband was founded in 2017 and is headquartered in Surrey, UK. It is part of Community Fibre, with Online only locations.
Shipping & Returns
<p>Service installation in covered areas of Surrey and Sussex. Professional installation included.</p>
Returns Policy
<p>Cooling-off period applies to new contracts. Contact customer service for contract terms.</p>
Company Information
Founded
2017
Headquarters
Surrey, UK
Number of Stores
Online only
Parent Company
Community Fibre
Payment Methods
Frequently Asked Questions
Where is Box Broadband available?
Coverage in parts of Surrey and Sussex including Dorking, Bexhill and Burgess Hill.
Is it full fibre?
Yes, fibre optic cable all the way to your door with no copper in the network.
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Be the first to write a reviewBox Broadband Quick Facts
| Standard Delivery | <p>Service installation in covered areas of Surrey and Sussex. Professional installation included.</p> |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | <p>Cooling-off period applies to new contracts. Contact customer service for contract terms.</p> |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Direct Debit, Visa, Mastercard |
| Founded | 2017 |
| Headquarters | Surrey, UK |
Last updated: June 2026
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Contact Information
Customer Service
0330 113 0180Customer Service Email
support@boxbb.co.ukCustomer Service Hours
Mon-Fri 9am-5pm