Your Co-op Mobile & Broadband
Your Co-op Mobile & Broadband offers ethical and dependable broadband, mobile, and phone services, rooted in co-operative principles for a fairer world.
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About Your Co-op Mobile & Broadband
Your Co-op Mobile & Broadband is a leading UK utilities provider, offering a distinct alternative in the telecoms sector. As part of The Midcounties Co-operative, it operates on fundamental co-operative principles, meaning it's owned by its members, not distant shareholders. This unique model ensures that profits are reinvested into communities and global climate initiatives, rather than being solely profit-driven. The business evolved from The Phone Co-op, founded in 1998, carrying forward a legacy of ethical service and customer focus. They are committed to creating a fairer and more sustainable world through their commercial success.
Our Comprehensive Product Range
Customers can access a wide array of services designed for both residential and commercial needs. Their broadband services include Superfast, Superfast Plus, Ultrafast, and particularly noteworthy, their Carbon Neutral Broadband. For mobile connectivity, they offer flexible SIM only deals ranging from 3GB to unlimited data, alongside Pay Monthly Mobiles. A key highlight is their partnership with Fairphone, providing environmentally conscious consumers with the Fairphone (Gen. 6) and Fairphone 5, known for their repairability. Additionally, their new Co-op Travel eSIM provides reliable data in over 200 countries, perfect for staying connected abroad.
Why Choose Your Co-op?
Choosing Your Co-op Mobile & Broadband means opting for a provider with a conscience. Their commitment to ethical practices includes being the UK’s only co-operative telecoms supplier, prioritising honest pricing, and offering meaningful rewards to members. They are recognised for their customer service with the Feefo Trusted Service Award, reflecting their dedication to excellence and support from their UK call centre. Joining Your Co-op also means becoming part of a community that actively contributes to a better world through sustainable initiatives and community reinvestment, making it a responsible choice for your communication needs.
Your Co-op Mobile & Broadband was founded in 1998 and is headquartered in Warwick, Warwickshire, England. It is part of The Midcounties Co-operative, with Primarily online, no dedicated physical stores for locations.
Discounts & Loyalty
Loyalty Programme
The Midcounties Co-operative Membership
Members can collect points, benefit from member-only offers and pricing, earn 2p for every £1 spent on selected Co-op products and services, and receive dividends.
Shipping & Returns
Not applicable for digital services like broadband and mobile plans.
Returns Policy
Not applicable for digital services like broadband and mobile plans.
Company Information
Founded
1998
Headquarters
Warwick, Warwickshire, England
Number of Stores
Primarily online, no dedicated physical stores for
Parent Company
The Midcounties Co-operative
Payment Methods
Sustainability
Offers Carbon Neutral Broadband, supports global climate initiatives, champions ethical services, provides Fairphone devices, and operates on co-operative principles focused on people, communities, and the planet.
Frequently Asked Questions
What services does Your Co-op Mobile & Broadband offer?
Your Co-op Mobile & Broadband provides a range of services including Superfast, Ultrafast, and Carbon Neutral Broadband plans, various SIM only mobile deals (from 3GB to unlimited data), Pay Monthly Mobiles featuring ethical phones like Fairphone, and the new Co-op Travel eSIM for international data.
What makes Your Co-op Mobile & Broadband different from other providers?
As a co-operative, Your Co-op is owned by its members, not shareholders. This means profits are reinvested into communities and global climate initiatives. They focus on ethical services, honest pricing, and offer unique products like Carbon Neutral Broadband and Fairphones, alongside excellent UK-based customer service.
Do they offer Carbon Neutral Broadband?
Yes, Your Co-op Mobile & Broadband offers Carbon Neutral Broadband as part of their commitment to sustainability and supporting global climate initiatives.
How can I get customer support?
You can contact their excellent UK call centre for support. The customer service phone number for Broadband / Mobile Enquiries is 01608 434000. Their customer service email is yourcoophello@midcounties.coop.
Is there a loyalty or membership programme?
Yes, Your Co-op Mobile & Broadband is part of The Midcounties Co-operative, which operates a membership programme. Members can collect points, benefit from member-only savings on broadband and mobile, earn 2p for every £1 spent on selected Co-op products, and receive dividends.
Do they offer ethical mobile phones like Fairphone?
Yes, Your Co-op Mobile & Broadband offers ethical devices such as the Fairphone (Gen. 6) and Fairphone 5 as part of their Pay Monthly Mobiles range, aligning with their commitment to sustainability and repairability.
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Join The Midcounties Co-operative Membership
Members can collect points, benefit from member-only offers and pricing, earn 2p for every £1 spent on selected Co-op products and services, and receive dividends.
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Your Co-op Mobile & Broadband Quick Facts
| Standard Delivery | Not applicable for digital services like broadband and mobile plans. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Not applicable for digital services like broadband and mobile plans. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, Direct Debit |
| Founded | 1998 |
| Headquarters | Warwick, Warwickshire, England |
Last updated: June 2026
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Contact Information
Customer Service
01608 434000Customer Service Email
yourcoophello@midcounties.coopCustomer Service Hours
Mon-Fri 08:30-18:30, Sat 09:00-17:00 (Mobile); Mon-Fri 09:00-17:00, Sat 10:00-14:00 (General enquiries)