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Balance Recovery is a Tyneside retailer selling outdoor and indoor saunas, sauna heaters, ice baths, hot tubs and hyperbaric chambers for home use across mainland UK.
No live codes or offers from Balance Recovery right now — here's what to know before you shop.
Balance Recovery offers price matching. If you find a product cheaper elsewhere, they may match the price.
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| Standard Delivery | Mainland UK delivery free on most orders; most products arrive in 2 to 5 days, larger and bespoke items take longer. Delivery is to the address: doorstep delivery, unloading and moving items beyond the vehicle cost extra. UK addresses only. |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | Request within 30 days of receipt; items unused with tags, original packaging and proof of purchase. 20% restocking fee if used, installed or incomplete. Shorter windows for some brands (7 days Jaquar and Oxygens soft-shell; 14 days Holl's, France Sauna, Net Spa, Ogawa). Bespoke and made-to-order items cannot be cancelled once production starts. Report damage within 24 hours. Refunds within 10 working days. |
| Student Discount | Not available |
| NHS Discount | Not available |
| Military Discount | Not available |
| International Shipping | Not available |
| Payment Methods | Contact retailer |
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Balance Recovery is an online retailer of saunas, ice baths, hot tubs and related recovery equipment for homes on the UK mainland. It is a trading name of JG Commerce Ltd (Companies House 14724338), a company incorporated on 13 March 2023 whose registered office is at Monkton Business Park South in South Tyneside. Before buying, shoppers can book a free expert consultation.
The site also runs a Help Me Choose quiz and buying guides. Product listings show monthly finance figures, and the about page says that credit comes from Shopify International Ltd in partnership with Affirm UK Limited.
According to Balance Recovery's shipping policy, most orders to the UK mainland ship free of charge and most products arrive within 2 to 5 days, with larger and bespoke items taking longer. Delivery ends at the address: bringing goods to the doorstep, unloading them and moving them beyond the vehicle cost extra. The store delivers within the UK only.
Most items can be returned within 30 days of receipt if unused, with tags, original packaging and proof of purchase. A 20% restocking and repackaging fee applies to anything used, installed or missing packaging. Some brands set shorter windows: 7 days for Jaquar products and Oxygens soft-shell chambers, and 14 days for Holl's, France Sauna, Net Spa and Ogawa. Bespoke and made-to-order items cannot be cancelled once production starts, damage must be reported within 24 hours, and approved refunds take up to 10 working days.
The about page describes a price-match promise: when a shopper finds the same stocked item cheaper elsewhere, Balance Recovery matches that price and adds a complimentary gift (checked November 2026).
Mainland UK delivery free on most orders; most products arrive in 2 to 5 days, larger and bespoke items take longer. Delivery is to the address: doorstep delivery, unloading and moving items beyond the vehicle cost extra. UK addresses only.
Returns Policy
Request within 30 days of receipt; items unused with tags, original packaging and proof of purchase. 20% restocking fee if used, installed or incomplete. Shorter windows for some brands (7 days Jaquar and Oxygens soft-shell; 14 days Holl's, France Sauna, Net Spa, Ogawa). Bespoke and made-to-order items cannot be cancelled once production starts. Report damage within 24 hours. Refunds within 10 working days.
Delivery is free on most orders to mainland UK addresses, and most products arrive within 2 to 5 days. Doorstep delivery, unloading and moving items beyond the vehicle cost extra, and the store ships within the UK only.
Most items can be returned within 30 days of receipt if unused and in original packaging with tags. Used, installed or incomplete items carry a 20% restocking fee, and bespoke or made-to-order items are not returnable once production starts.
Yes. Balance Recovery's about page says it matches a lower price found for the same stocked item and adds a complimentary gift with the order (checked November 2026).
Balance Recovery is a trading name of JG Commerce Ltd, company number 14724338, incorporated on 13 March 2023. Its registered office is at Monkton Business Park South in South Tyneside.
Yes. Balance Recovery's product pages show monthly finance figures, and the store says this credit is provided by Shopify International Ltd in partnership with Affirm UK Limited.
Damaged, faulty or incorrect items must be reported to Balance Recovery within 24 hours of delivery, and the store then arranges a replacement or full refund. Insignia products allow 48 hours instead.
By email at contact@balancerecovery.co.uk, or by phone on the number shown on the site. Balance Recovery also runs a free expert consultation for shoppers still choosing between a sauna, hot tub or ice bath.
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Customer Service Email
contact@balancerecovery.co.uk
