Back to the Pets
Back to the Pets is your go-to online destination for high-quality pet supplies and accessories, offering everything your beloved companions need from food to fun toys and essential care products.
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About Back to the Pets
Founded in 2022, Back to the Pets quickly emerged as a prominent online destination for pet owners throughout the UK. As a proud member of the BackTo Group, our foundation is built on a deep understanding of what pets and their owners truly need. We are committed to fostering the health and happiness of animals by supplying a curated selection of high-quality pet products. Our aim is to simplify the process of buying pet supplies online, making it convenient and affordable for everyone.
Explore Our Extensive Pet Product Range
At Back to the Pets, our inventory is thoughtfully categorised to ensure you can easily find exactly what you're looking for. We offer a vast array of products for various pets, including dogs, cats, small animals, birds, and fish. Discover our premium range of nutritious pet foods, from dry kibble and wet food to specialised dietary options. Enhance your pet's life with our selection of engaging toys, comfortable bedding, practical travel accessories, and essential grooming supplies. Whether you need a new dog lead, cat scratcher, or hamster cage, our online pet shop provides comprehensive solutions.
A Rewarding Shopping Experience for Pet Owners
We believe that shopping for your pets should be as enjoyable as spending time with them. Back to the Pets offers a streamlined online experience, complemented by excellent customer support. We are proud to support our community by providing valuable discounts: students can access savings through UNiDAYS and SheerID, while NHS staff and military personnel also benefit from exclusive offers. These initiatives reflect our commitment to giving back and making quality pet care more accessible. Choose Back to the Pets for reliable products and a truly rewarding shopping journey.
Back to the Pets was founded in 2022 and is headquartered in London, UK. It is part of BackTo Group.
Discounts & Loyalty
Student Discount
Back to the Pets often provides student discounts via UNiDAYS or SheerID, offering great savings on pet essentials.
NHS Discount
NHS and healthcare workers can enjoy special discounts and savings at Back to the Pets on a wide range of pet products.
Military / Blue Light Discount
Back to the Pets offers military and armed forces personnel exclusive discounts on their pet supplies.
Shipping & Returns
Free UK delivery on orders over £40. Standard delivery 2-5 working days.
Returns Policy
14-day returns on unused items in original packaging.
Company Information
Founded
2022
Headquarters
London, UK
Parent Company
BackTo Group
Payment Methods
Sustainability
Back to the Pets is committed to sustainability and works with suppliers who share their environmental values. They donate to local animal shelters and rescue organisations.
Frequently Asked Questions
Does Back to the Pets support animal charities?
Yes, Back to the Pets donates a portion of profits to local animal shelters and rescue organisations.
Who founded Back to the Pets?
Back to the Pets was founded in 2022 by Jamie Wright and Andy Henderson, the team behind Back to the Office.
Does Back to the Pets offer buy now pay later?
Yes, flexible payment options including Clearpay, LayBuy, and Klarna are available at checkout.
What is Back to the Pets' free delivery threshold?
Back to the Pets offers free UK delivery on orders over £40.
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Student discount
Back to the Pets often provides student discounts via UNiDAYS or SheerID, offering great savings on pet essentials.
NHS discount
NHS and healthcare workers can enjoy special discounts and savings at Back to the Pets on a wide range of pet products.
Military & Blue Light discount
Back to the Pets offers military and armed forces personnel exclusive discounts on their pet supplies.
Free delivery
Get free delivery on orders over £40 at Back to the Pets.
Brought to you by The Virtual Mall, the UK's original online shopping destination, first launched in 1999.
Back to the Pets Quick Facts
| Standard Delivery | Free UK delivery on orders over £40. Standard delivery 2-5 working days. |
| Free Delivery | Orders over £40 |
| Click & Collect | Not available |
| Returns Policy | 14-day returns on unused items in original packaging. |
| Student Discount | Back to the Pets often provides student discounts via UNiDAYS or SheerID, offering great savings on pet essentials. |
| NHS Discount | NHS and healthcare workers can enjoy special discounts and savings at Back to the Pets on a wide range of pet products. |
| Military Discount | Back to the Pets offers military and armed forces personnel exclusive discounts on their pet supplies. |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, American Express, PayPal, Apple Pay, Klarna, Clearpay, LayBuy |
| Founded | 2022 |
| Headquarters | London, UK |
Last updated: February 2026
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Contact Information
Customer Service Email
hello@backtothepets.co.ukCustomer Service Hours
Monday to Friday, 9am - 5pm