Avalon Waterways
Avalon Waterways offers luxurious river cruises across Europe, Asia, South America, and Africa, providing unparalleled comfort and immersive cultural experiences for discerning travellers.
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Discover Avalon Waterways: Unforgettable River Cruises
Embark on a journey of discovery with Avalon Waterways, a premier river cruise company renowned for its luxurious and immersive travel experiences. Since its founding in 2004, Avalon Waterways has redefined river cruising with its innovative 'Suite Ships' and commitment to exceptional service. Part of the esteemed Globus family of brands, Avalon offers discerning travellers the chance to explore the world's most captivating rivers in unparalleled comfort and style.
Explore a World of Destinations
Avalon Waterways provides an extensive range of river cruises across Europe, Asia, South America, and Africa. Whether you dream of gliding along the Danube, Rhine, or Moselle in Europe, discovering the ancient wonders of the Mekong, or experiencing the vibrant cultures along the Amazon, Avalon has a meticulously crafted itinerary for you. Each cruise is designed to offer a unique blend of relaxation, cultural immersion, and active exploration, ensuring every moment is memorable.
The Avalon Difference: Comfort and Choice
What sets Avalon Waterways apart is its dedication to comfort and personalised experiences. Their signature Panorama Suites feature wall-to-wall, floor-to-ceiling panoramic windows that transform into an Open-Air Balcony, bringing the outside in. Guests can enjoy spacious accommodation, gourmet dining, and a variety of excursions, from classic sightseeing to active discovery options like guided hikes and bike tours. With Avalon, you're not just observing a destination; you're living it.
Plan Your Next Adventure
Booking your dream river cruise with Avalon Waterways is straightforward, with dedicated UK customer service available seven days a week. Take advantage of their exclusive 10% NHS discount on river cruises, and if you're a returning guest, join the Journeys Club for a 5% repeat traveller discount and other fantastic benefits. Explore their website, connect with their cruise experts, and prepare for an extraordinary journey.
Avalon Waterways was founded in 2004 and is headquartered in Bromley, UK (UK Office). It is part of Globus family of brands, with Online bookings locations.
Discounts & Loyalty
NHS Discount
Avalon Waterways offers an exclusive 10% NHS discount on river cruises for eligible healthcare workers.
Loyalty Programme
Journeys Club
The Journeys Club offers a 5% repeat traveller discount on the land-only portion of future cruises, last-minute deal alerts, access to a dedicated Concierge Desk, a monthly e-newsletter, and onboard welcome amenities such as a fruit platter, a complimentary drink, and a commemorative member pin.
Shipping & Returns
<p>All cruise documentation delivered digitally or by post. E-tickets and travel documents provided before departure.</p>
Returns Policy
As a river cruise company, Avalon Waterways does not have a traditional returns policy for physical goods. Cancellation policies for cruise bookings apply and vary based on the time of cancellation prior to departure. Full details of their cancellation terms and conditions can be found on their official website or by contacting their customer service team.
Company Information
Founded
2004
Headquarters
Bromley, UK (UK Office)
Number of Stores
Online bookings
Parent Company
Globus family of brands
Payment Methods
Frequently Asked Questions
What's included in the price?
UK fixed-price packages include flights, gratuities, daily excursions, meals with wine at lunch and dinner, and all onboard amenities.
Are there single supplements?
Selected departures have no single supplements, making Avalon ideal for solo travellers.
What airports do you fly from?
Departures are available from London Heathrow, Gatwick, Birmingham and Edinburgh, with supplements for regional airports.
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NHS discount
Avalon Waterways offers an exclusive 10% NHS discount on river cruises for eligible healthcare workers.
Join Journeys Club
The Journeys Club offers a 5% repeat traveller discount on the land-only portion of future cruises, last-minute deal alerts, access to a dedicated Concierge Desk, a monthly e-newsletter, and onboard welcome amenities such as a fruit platter, a complimentary drink, and a commemorative member pin.
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Avalon Waterways Quick Facts
| Standard Delivery | <p>All cruise documentation delivered digitally or by post. E-tickets and travel documents provided before departure.</p> |
| Free Delivery | Not available |
| Click & Collect | Not available |
| Returns Policy | As a river cruise company, Avalon Waterways does not have a traditional returns policy for physical goods. Cancellation policies for cruise bookings apply and vary based on the time of cancellation prior to departure. Full details of their cancellation terms and conditions can be found on their official website or by contacting their customer service team. |
| Student Discount | Not available |
| NHS Discount | Avalon Waterways offers an exclusive 10% NHS discount on river cruises for eligible healthcare workers. |
| Military Discount | Not available |
| International Shipping | Available |
| Payment Methods | Visa, Mastercard, American Express, Bank Transfer |
| Founded | 2004 |
| Headquarters | Bromley, UK (UK Office) |
Last updated: June 2026
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Contact Information
Customer Service
0800 668 1801Customer Service Email
info@avalonwaterways.comCustomer Service Hours
Mon-Fri 9am-7pm, Sat 9am-5pm, Sun & Bank Holidays 10am-4pm (UK time)