National Express Coaches
National Express Coaches offers reliable and affordable coach travel across Great Britain, connecting cities, towns, and airports with an extensive network of routes.
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Shop at National Express CoachesAbout National Express Coaches
National Express Coaches, a cornerstone of UK intercity travel, has been connecting people and places since its founding in 1972. Headquartered in Birmingham, England, this prominent coach operator is now part of the Mobico Group PLC. With decades of experience, National Express has built a reputation for reliable, affordable, and convenient coach travel across Great Britain, serving hundreds of destinations from bustling cities to major airports.
Our Extensive Network and Services
Discover the ease of travel with National Express, offering an extensive network of over 550 routes and more than 900 stops throughout the UK. Whether you're planning a trip to a vibrant city, attending a major event, or need a stress-free airport transfer, National Express provides direct and efficient services. Their popular airport routes, such as direct coaches to Stansted Airport, eliminate the hassle of parking fees and train changes, ensuring a smooth start or end to your journey.
Flexible Booking and Passenger Information
Booking your coach travel is straightforward at nationalexpress.com, where you can find low fares to countless destinations. National Express offers various ticket types, including Fully Flexible fares that allow changes to your departure date and time. Passengers can bring a suitcase and hand luggage at no additional cost. The company also has clear policies for children and infants, ensuring a safe and comfortable journey for all. For added convenience, signing up for a My Account provides benefits like easy ticket amendments and refunds, making your travel experience even smoother.
Dedicated Customer Support and Discounts
National Express is committed to providing excellent customer service. Their comprehensive FAQ section and Live Chat service are often the quickest ways to get answers. For more specific queries, phone lines are available seven days a week. Additionally, National Express values its passengers by offering significant discounts. Students can enjoy up to 25% off fares, while serving Armed Forces personnel can receive an impressive 60% discount through the Defence Discount Service, with other military personnel and veterans also benefiting from reduced fares. A Disabled Coachcard is also available, offering 1/3 off standard and flexible fares.
National Express Coaches was founded in 1972 and is headquartered in Birmingham, England. It is part of Mobico Group PLC, with Over 900 stops across the UK locations.
Discounts & Loyalty
Student Discount
Students can get up to 25% off coach tickets for travel Monday-Thursday and 15% off Friday-Sunday. Available via UNiDAYS, Student Beans, TOTUM, or Prime Offers for Students. Bookings must be made online at least 24 hours in advance.
Military / Blue Light Discount
Serving Armed Forces and Reserve Forces personnel receive a 60% discount. Spouses/partners, Veterans, MoD civil servants, bereaved family members, war/service widow(er)s, Cadet Forces (over 16), and NATO personnel in the UK receive a 30% discount. Other Defence Discount Service members get 15% off.
Loyalty Programme
NX Rewards
An online savings programme offering cashback and online discounts at over 750 retailers. Includes a 30-day free trial, welcome reward, monthly bonus, minimum 10% cashback on purchases, and up to 20% off gift cards.
Shipping & Returns
Returns Policy
Refunds and amendments depend on ticket type. Fully Flexible tickets can be refunded/amended via My Account. Standard tickets can be amended via My Account but are non-refundable by the Customer Contact Centre. Restricted tickets are non-refundable. Departure/arrival locations cannot be changed.
Company Information
Founded
1972
Headquarters
Birmingham, England
Number of Stores
Over 900 stops across the UK
Parent Company
Mobico Group PLC
Payment Methods
Frequently Asked Questions
How can I amend or refund my National Express ticket?
The ability to amend or refund your ticket depends on the type of ticket purchased. Fully Flexible tickets can be amended and refunded via your My Account. Standard tickets can be amended through My Account but are non-refundable by the Customer Contact Centre. Restricted tickets are generally non-refundable. Please check your confirmation email for your ticket type and refer to the website for full conditions.
What is the policy for children travelling unaccompanied?
Children under 14 years of age are not permitted to travel without being accompanied by a responsible person aged 16 years or over. Children aged 14-15 years old may travel unaccompanied between 5 am and 10 pm, provided they have proof of age or a signed letter of permission from a parent/guardian.
What is the luggage allowance for National Express coaches?
Passengers are permitted to bring one suitcase and one piece of hand luggage at no additional cost. For specific dimensions and weight limits, it's advisable to check the National Express website or your ticket details.
How do I contact National Express customer service?
The quickest way to get assistance is often through the comprehensive FAQs section or by using the Live Chat service, available 7 days a week from 8 am to 6 pm. You can also contact them via phone for general enquiries and new bookings, or reach out on social media. A direct email address for general queries is not publicly listed; an online travel and ticketing form is preferred for assistance.
Are there any discounts available for students or military personnel?
Yes, National Express offers significant discounts. Students can get up to 25% off coach tickets via UNiDAYS, Student Beans, TOTUM, or Prime Offers. Serving Armed Forces and Reserve Forces personnel can receive a 60% discount through the Defence Discount Service, with other military-affiliated individuals eligible for 15-30% off.
Does National Express offer accessible travel options?
Yes, the majority of stops along National Express routes are accessible to wheelchair users, though this is subject to change. It is recommended to call them at least 36 hours in advance of travel to check the latest situation and ensure your specific needs can be accommodated. A list of accessible coach routes is available on their Accessibility page.
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Contact Information
Customer Service
0371 781 8181Customer Service Email
Not publicly listed; online form and live chat preferred.Customer Service Hours
General enquiries: 7 days a week, 9 am - 5 pm. New bookings: 7 days a week, 10 am - 6 pm.
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