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TransPennine Express connects Northern England and Scotland with reliable inter-city rail services, offering convenient train tickets, no booking fees, and great discounts for various travellers.
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TransPennine Express, a prominent UK train operating company, has been a cornerstone of intercity rail travel across Northern England and Scotland since its brand inception in the early 1990s. Operating under TransPennine Trains Limited since May 2023, and wholly owned by the UK government's DfT Operator, the company is headquartered in Manchester. Their core mission is to transform and enhance the rail experience, connecting major cities and regions with a focus on reliability, customer satisfaction, and sustainability. They manage 19 stations, serving as vital hubs for communities and travellers.
TransPennine Express offers a diverse range of train tickets to cater to all types of journeys. Whether you're planning a single trip or require regular travel, you can easily buy train tickets online with no booking fees. Explore options such as Advance tickets for significant savings, Group train travel for collective adventures, and flexible Season tickets including Flexi Season tickets and Education Season Tickets for commuters and students. They also facilitate the use of various Railcards, including the popular 16-25 Railcard, Disabled Persons Railcard, Senior Railcards, Two Together Railcards, HM Forces Railcard, and Veterans' Railcard, ensuring that eligible passengers can access substantial discounts on their rail fares.
Beyond just tickets, TransPennine Express is committed to making your journey as smooth and enjoyable as possible. Their dedicated TPExpress app is an essential tool, offering features like ticket booking, real-time live train times, and immediate travel updates. Onboard, passengers can enjoy the TransPennine Kitchen menu on select First Class services, providing a quality dining experience. Customer support is readily available through multiple channels, including online forms, WhatsApp, live chat, and phone, with services operating seven days a week. Furthermore, their Delay Repay compensation scheme provides peace of mind, allowing passengers to claim money back for significant delays, reinforcing their commitment to service excellence.
TransPennine Express was founded in 2004 and is headquartered in Manchester, UK. It is part of DfT Operator, with 19 locations.
Student Discount
Students can save up to 1/3 on rail fares with a 16-25 Railcard or 26-30 Railcard.
NHS Discount
NHS staff can receive a 20% discount on TransPennine Express advance fares (including first-class) by signing up for Health Service Discounts.
Military / Blue Light Discount
Armed forces personnel can access discounted fares with a HM Forces Railcard.
E-tickets delivered instantly via email. Physical tickets available at station machines.
Returns Policy
Refunds available for unused advance tickets under certain conditions. See National Rail Conditions of Travel.
Founded
2004
Headquarters
Manchester, UK
Number of Stores
19
Parent Company
DfT Operator
Electric and bi-mode trains reduce carbon emissions compared to car travel. TPE encourages sustainable transport choices for Northern journeys.
TPE operates inter-city services connecting Manchester, Leeds, Newcastle, York, Liverpool, Sheffield, Edinburgh, Glasgow, and Manchester Airport across Northern England and Scotland.
Yes, discounts are available with various Railcards including 16-25, 26-30, Senior, Family & Friends, and HM Forces Railcards.
Yes, first-class tickets are available on TransPennine Express services, offering extra comfort, more legroom, and complimentary refreshments on selected services.
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Be the first to write a reviewStudents can save up to 1/3 on rail fares with a 16-25 Railcard or 26-30 Railcard.
NHS staff can receive a 20% discount on TransPennine Express advance fares (including first-class) by signing up for Health Service Discounts.
Armed forces personnel can access discounted fares with a HM Forces Railcard.
Save on delivery by using TransPennine Express's Click & Collect service.
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| Standard Delivery | E-tickets delivered instantly via email. Physical tickets available at station machines. |
| Free Delivery | Not available |
| Click & Collect | Available |
| Returns Policy | Refunds available for unused advance tickets under certain conditions. See National Rail Conditions of Travel. |
| Student Discount | Students can save up to 1/3 on rail fares with a 16-25 Railcard or 26-30 Railcard. |
| NHS Discount | NHS staff can receive a 20% discount on TransPennine Express advance fares (including first-class) by signing up for Health Service Discounts. |
| Military Discount | Armed forces personnel can access discounted fares with a HM Forces Railcard. |
| International Shipping | Not available |
| Payment Methods | Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay |
| Founded | 2004 |
| Headquarters | Manchester, UK |
Last updated: June 2026
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Customer Service
0345 600 1671Customer Service Email
tpecustomer.relations@tpexpress.co.ukCustomer Service Hours
7 days a week, 7am to 10pm