Etihad Airways

Abu Dhabi's award-winning airline offering premium travel experiences to destinations worldwide.

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About Etihad Airways

Etihad Airways is the national airline of the United Arab Emirates, based in Abu Dhabi. Since its founding in 2003, Etihad has grown to become one of the world's leading airlines, known for exceptional service, innovative products, and award-winning hospitality. The airline operates a modern fleet to over 70 destinations across six continents. Etihad is famous for introducing industry-first products including The Residence, a three-room suite on the A380, and luxurious First Class Apartments. Whether flying Economy, Business, or First Class, Etihad delivers a premium travel experience with acclaimed dining, entertainment, and comfort. The airline is a member of several codeshare partnerships, expanding connectivity for UK travellers.

Discounts & Loyalty

Gift Cards Available

Loyalty Programme

Etihad Guest

Earn miles on flights and partners, tier status benefits, lounge access, upgrades, and redeem miles for flights, upgrades, and experiences.

Shipping & Returns

E-tickets delivered instantly via email. Mobile boarding passes available.

Returns Policy

24-hour free cancellation for bookings made 7+ days before departure. Refund policies vary by fare type. Non-refundable fares can be converted to travel credit.

Frequently Asked Questions

Can I cancel my Etihad booking?

Etihad offers free cancellation within 24 hours for bookings made at least 7 days before departure. After this, cancellation fees depend on your fare type.

What is Etihad Guest?

Etihad Guest is the loyalty programme where you earn miles on flights and partner purchases, enjoy tier benefits like lounge access, and redeem miles for flights and upgrades.

How do I request a refund?

Request refunds at etihad.com/manage. Allow up to 45 business days for processing. If booked through a travel agent, contact them directly.

What baggage allowance do I get?

Baggage allowances vary by fare type and destination. Check your booking confirmation for specific allowances, or visit the Etihad website for details.

Etihad Airways offers UK travellers premium connections to Abu Dhabi and beyond, with onward flights to Asia, Australia, and the Indian subcontinent. Experience award-winning hospitality in every cabin class, from generous Economy seats to luxurious Business Studios and exclusive First Class Apartments. Abu Dhabi's convenient hub position and Etihad's modern fleet make journeys smoother and more comfortable. Join Etihad Guest to earn miles and enjoy exclusive member benefits.

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Contact Information

Customer Service

+44 345 608 1225

Customer Service Hours

24/7

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