Air Serbia
Air Serbia is the national airline of Serbia, offering flights to destinations across Europe, the Mediterranean, North America, and Asia, connecting passengers globally.
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Shop at Air SerbiaAbout Air Serbia
Air Serbia, the national flag carrier of Serbia, boasts a rich and storied history dating back to 1927 with its predecessor, Aeroput. Rebranded in 2013, the airline has since undergone significant modernisation and expansion, establishing itself as a vital link between Serbia and the rest of the world. Headquartered in Belgrade, Air Serbia operates from Nikola Tesla Airport, serving as a strategic hub for flights across Europe, the Mediterranean, North America, and Asia. The airline is committed to upholding high standards of safety, service, and operational efficiency, reflecting Serbian hospitality and a forward-thinking approach to aviation.
Air Serbia's Extensive Flight Network
As a premier airline, Air Serbia offers an extensive range of flight destinations, making it easy to book flights online for both leisure and business travel. Passengers can explore a diverse portfolio of routes, including direct flights to major European capitals, popular holiday destinations, and key intercontinental cities like New York. The airline provides various travel classes, including a comfortable Economy Class and a luxurious Business Class, each designed to enhance the passenger experience with quality seating, in-flight entertainment, and catering options. Whether you're looking for cheap flights or a premium travel experience, Air Serbia aims to cater to every need.
Customer Service and Loyalty Benefits
Air Serbia prioritises customer satisfaction, offering comprehensive support through its contact centre, available seven days a week. For frequent flyers, the airline currently participates in the Etihad Guest loyalty programme, allowing members to earn and redeem miles on flights and with partners. An exciting development is the planned launch of Air Serbia's own frequent flyer programme in March 2026, promising a dynamic, spend-based rewards system. While standing discounts are limited, past promotions have included offers for youth and healthcare workers. For any queries regarding flight bookings, changes, or general information, Air Serbia's dedicated team is ready to assist, ensuring a smooth and enjoyable travel journey.
Air Serbia was founded in 1927 and is headquartered in Belgrade, Serbia. It is part of Government of Serbia, with Several offices globally, including Belgrade and N locations.
Discounts & Loyalty
Student Discount
Air Serbia has offered promotional discounts for youth (aged 12 to 25 years) as part of specific campaigns, with some mentions of a 10% or 25% student discount via Student Beans for limited periods. They also offer student group fares.
NHS Discount
Air Serbia offered a 50% discount on flight tickets for 10,000 healthcare workers in Serbia who were employed in the COVID-19 system. This was a temporary promotional campaign in 2021 and not a standing offer.
Loyalty Programme
Etihad Guest (to be replaced by a new Air Serbia program in March 2026)
Currently, members earn and redeem miles through the Etihad Guest programme. The new Air Serbia frequent flyer program, launching in 2026, is expected to be a dynamic, spend-based rewards system offering various benefits to frequent travellers.
Shipping & Returns
Flight tickets are delivered electronically via email upon successful booking. Boarding passes can be obtained through online check-in, mobile apps, or at airport kiosks/counters.
Returns Policy
Flight change and cancellation policies are subject to the fare rules of the purchased ticket. Passengers should review the specific terms and conditions associated with their booking for details on modifications, refunds, or cancellations.
Company Information
Founded
1927
Headquarters
Belgrade, Serbia
Number of Stores
Several offices globally, including Belgrade and N
Parent Company
Government of Serbia
Payment Methods
Frequently Asked Questions
What destinations does Air Serbia fly to?
Air Serbia operates flights to a wide range of destinations across Europe, the Mediterranean, North America, and Asia. You can find a full list of current destinations and book flights directly on their official website, airserbia.com.
How can I contact Air Serbia customer service?
You can contact Air Serbia customer service via phone or email. For calls from Serbia, dial 0800 111 528 (toll-free). From the USA and Canada, call +1 (718) 7258642, or +1 (888) 3909847 for special assistance (US toll-free). For calls from abroad, dial +381 11 311 2123. You can also email guest.support@airserbia.com or callcenter@airserbia.com. The contact centre is available daily from 06:00 to 23:00, and on Sundays from 06:00 to 02:00.
Does Air Serbia offer a loyalty programme?
Yes, Air Serbia currently utilises the Etihad Guest loyalty programme, allowing members to earn and redeem miles. Air Serbia plans to launch its own new frequent flyer programme in March 2026, which will replace Etihad Guest and is expected to be a dynamic, spend-based rewards system.
Are there any discounts available for students or healthcare workers?
Air Serbia does not currently advertise standing student discounts, though they have offered promotional discounts for youth (aged 12-25) in the past, including specific campaigns with partners like Student Beans. Similarly, a significant 50% discount was offered to 10,000 healthcare workers in Serbia during a promotional campaign in 2021, but this was a temporary offer and not a standing discount.
What are Air Serbia's headquarters and parent company?
Air Serbia's headquarters are located in Belgrade, Serbia, with the corporate office at Jurija Gagarina 12, Novi Beograd, 11070, Serbia. The parent company is the Government of Serbia, which became the sole shareholder as of November 2023.
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Contact Information
Customer Service
From Serbia: 0800 111 528 (toll-free); From USA/CaCustomer Service Email
guest.support@airserbia.com, callcenter@airserbia.comCustomer Service Hours
Every day from 06:00 to 23:00, and on Sundays from 06:00 to 02:00.
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