CASECESS
CASECESS is a Hong Kong phone-accessory brand selling artist-designed iPhone cases, the Morphique case with swappable back covers, phone straps, charms and AirPods pouches.
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About CASECESS
CASECESS is a phone-accessory brand based in Wan Chai, Hong Kong, that sells artist-designed iPhone cases and matching accessories through its own online store. Its signature idea is Morphique, a clear base case whose back cover can be swapped without replacing the whole case. Collections carry names such as Phantom Masquerade, A Midsummer Night's Dream and Ocean Moods.
What CASECESS sells
- iPhone cases for the iPhone 15, 16, 17 and 18 families, including Pro and Pro Max sizes
- Morphique base cases and interchangeable back covers
- Leather wrist straps, cross-body straps, jelly wristlets and phone charms
- Magnetic grip stands, cardholder stands and AirPods pouches such as the PuffPouch
- Screen protectors, cables, chargers, bundle sets and custom designs
CASECESS claims the Morphique system cuts plastic waste by 67% because only the back panel needs changing. Under its CaseEvolutio programme, discarded cases are turned into recycled materials and art pieces, according to the brand.
Delivery and returns
The UK store charges in pounds. Its shipping policy sets a flat fee for orders under $40, which came to £5.34 at checkout, and UK delivery is free over £31 (checked October 2026). Orders take 1 to 2 days to process and 7 to 14 business days to arrive, and the policy lists the UK among countries where import duty does not normally apply.
Return requests are accepted within 30 days of receiving an order and need approval from support before anything is posted. Items must be unused, in the original packaging and with protective films and tags intact. The customer covers return postage unless the item is faulty or the wrong product was sent, and approved refunds reach the original payment method within 10 business days. Personalised products and gift cards cannot be returned.
Ways to save at CASECESS
The site takes 10% off a single item and 12% off two or more, and adds a free tempered-glass screen protector to larger baskets (checked October 2026).
CASECESS is headquartered in Wan Chai, Hong Kong.
Shipping & Returns
UK orders are charged in GBP: £5.34 below the threshold and free over £31 (the store's $6.99 fee and $40 threshold converted at checkout, checked October 2026). Processing 1 to 2 days; delivery 7 to 14 business days. The policy says UK orders normally incur no import duty.
Returns Policy
Request within 30 days of delivery and wait for approval. Items unused, in original packaging, films and tags intact, with proof of purchase. Customer pays return postage unless faulty or sent in error (then free replacement or full refund). Personalised items and gift cards excluded. Refund within 10 business days of approval; $15 reshipping fee for a wrong model.
Company Information
Headquarters
Wan Chai, Hong Kong
Sustainability
CASECESS says its Morphique replaceable case cuts plastic waste by 67%; its CaseEvolutio programme turns discarded cases into recycled materials and art pieces.
Frequently Asked Questions
How much is CASECESS delivery to the UK?
UK delivery costs £5.34 on smaller orders and is free over £31 (checked October 2026). These are the store's $6.99 fee and $40 threshold converted to pounds; parcels arrive in 7 to 14 business days after 1 to 2 days of processing.
What is the CASECESS returns policy?
CASECESS accepts return requests within 30 days of delivery for unused items in their original packaging with films and tags intact. Support must approve the return first, the customer pays return postage unless the item is faulty, and refunds arrive within 10 business days.
Where is CASECESS based?
CASECESS lists its base as Wan Chai on Hong Kong Island. It sells through its own website, charging UK customers in pounds and posting parcels internationally with an online order tracker.
What is the CASECESS Morphique case?
Morphique is the CASECESS replaceable case: a clear base paired with back covers that swap in and out. The brand says the design makes a case last longer and cuts plastic waste by 67%.
Which iPhone models does CASECESS make cases for?
CASECESS makes cases for iPhone 15 through iPhone 18 models, including the Pro and Pro Max sizes. Sending back a case bought for the wrong model to get a replacement incurs a $15 reshipping fee.
Do UK customers pay import duty on CASECESS orders?
Normally not. The CASECESS shipping policy lists the UK as a country where import duty does not normally occur, while buyers in Turkey, India, Portugal and Ukraine may face duties on delivery.
How do shoppers contact CASECESS?
CASECESS handles orders, returns and faulty-item claims at support@casecess.com. For a damaged or incorrect item, the brand asks for photos or videos and then sends a free replacement or a full refund.
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Customer Service Email
support@casecess.comSimilar Shops
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