Virgin Media
Virgin Media offers superfast broadband, TV, landline, and mobile deals, connecting homes across the UK with reliable and feature-rich services and exclusive perks.
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Shop at Virgin MediaAbout Virgin Media
Virgin Media, established in 2007 through the rebranding of NTL:Telewest, has grown to become a leading provider of connectivity services across the UK. Known for its commitment to connecting the nation, Virgin Media offers a comprehensive suite of superfast broadband, extensive TV packages, reliable landline services, and flexible mobile deals. Following its 2021 merger, Virgin Media O2 now operates as a 50:50 joint venture between Liberty Global and Telefónica, enhancing its offerings and customer benefits.
Explore Virgin Media's Services
Broadband & Connectivity
Experience epic speeds with Virgin Media's fibre broadband, designed to keep your home connected. From broadband-only deals to fully loaded packages that include TV and phone, there's a solution for every household. Their innovative WiFi Max guarantee ensures download speeds of at least 30Mbps in every room, or you get credit back. Virgin Media also provides essential security features like Virus Protection and Parental Controls to help keep your family safe online.
Entertainment & Mobile
Dive into a world of entertainment with Virgin Media's must-see TV packages, offering a wide range of channels and on-demand content. Complement your home services with flexible mobile deals, often enhanced by the partnership with O2. Customers can enjoy exclusive Volt benefits, such as broadband speed boosts and double mobile data, just for having both Virgin Media broadband and an O2 SIM.
Seamless Shopping & Support
Switching to Virgin Media is designed to be easy, with online ordering and support to guide you. While Virgin Media no longer operates physical stores, their dedicated customer service channels and extensive online help portal ensure you can find assistance quickly. They also offer valuable discounts for students, NHS staff, and military personnel, making high-quality connectivity more accessible.
Virgin Media was founded in 2007 and is headquartered in Reading, United Kingdom. It is part of Liberty Global, with 0 locations.
Discounts & Loyalty
Student Discount
Student broadband deals available
NHS Discount
Virgin Media offers Blue Light discounts for eligible NHS staff on Virgin Fibre home broadband and phone services.
Military / Blue Light Discount
Virgin Media offers Blue Light discounts for military/armed forces personnel on Virgin Fibre home broadband and phone services. Military families with both Virgin Media and O2 may also benefit from Volt perks including extra mobile data and boosted broadband speeds. TroopScout also offers discount codes.
Loyalty Programme
Volt perks
For customers with both Virgin Media broadband and an O2 mobile plan, Volt perks include a broadband speed upgrade to the next available tier and double data for eligible O2 mobile plans. Existing customers may also receive gift card offers.
Shipping & Returns
Professional installation for broadband and TV services
Returns Policy
14-day cooling off period for new contracts
Company Information
Founded
2007
Headquarters
Reading, United Kingdom
Number of Stores
0
Parent Company
Liberty Global
Payment Methods
Sustainability
Virgin Media is the first UK broadband provider recognised by the Carbon Trust for climate action. Their network has been powered by 100% renewable energy since 2020. They also promote O2 Recycle for unwanted tech, ensuring zero devices go to landfill, and offer refurbished phones with less carbon impact. Customers can return kit for re-use or sustainable recycling at no cost.
Frequently Asked Questions
How do I contact Virgin Media customer service?
You can contact Virgin Media customer service by calling 0345 454 1111 (from any phone) or 150 (from a Virgin landline or mobile). Phone lines are open 24 hours a day, 7 days a week. You can also use their online chat service, available Monday-Saturday 8am-8pm, or manage your account via My Virgin Media online.
What services does Virgin Media offer?
Virgin Media provides a comprehensive range of connectivity services including superfast fibre broadband deals, extensive TV packages, landline services, and mobile phone plans. They also offer combined bundles for broadband, TV, and mobile, often with exclusive benefits through their partnership with O2.
How do returns and repairs work for devices?
For device returns and repairs, Virgin Media directs customers to their dedicated 'Returns and Repairs' page. If you have a faulty device or have changed your mind, you can find information on how to send your device back to O2 (due to the partnership) and track its status.
Does Virgin Media offer discounts for students or NHS staff?
Yes, Virgin Media offers discounts for students, typically verified through platforms like UNiDAYS and TOTUM, on broadband and mobile plans. They also provide 'Blue Light discounts' for eligible NHS staff, emergency services, and armed forces personnel on Virgin Fibre home broadband and phone services.
What are Virgin Media's Volt perks?
Volt perks are exclusive benefits for customers who have both Virgin Media broadband and an O2 mobile plan. These include a broadband speed upgrade to the next available tier and double data for eligible O2 mobile plans, along with access to Priority from O2 for unique rewards and experiences.
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Contact Information
Customer Service
0345 454 1111Customer Service Hours
Phone (0845 4541111): 24 hours, 7 days a week; Chat: Monday-Saturday 8am-8pm
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