Fastr Broadband
Fastr Broadband is an independent York full-fibre provider selling symmetrical home and business broadband from 150 Mbps to 7,000 Mbps, plus the Fastr Phone digital landline.
No live codes or offers from Fastr Broadband right now — here's what to know before you shop.
About Fastr Broadband
Fastr Broadband is an independent full-fibre broadband provider for homes and businesses in York city centre, inside the city walls. It is the trading name of UK Fibre Networks (York) Ltd (Companies House 11590146), incorporated on 26 September 2018 and rebranded as Fastr in August 2024, according to Comms Business. Fastr is a member of ISPA and is regulated by Ofcom.
What Fastr Broadband sells
- Home broadband plans Fastr 150, 500, 1000, 2000 and 8000, with identical upload and download speeds from 150 Mbps to 7,000 Mbps over a wired connection
- A Wi-Fi 6 router on the two entry home plans and a Wi-Fi 7 router from Fastr 1000 upwards
- Business broadband from 500 Mbps to the Fastr 8Gb plan, with a static IP, a mesh booster and phone included on the larger tiers
- Fastr Phone, a VoIP landline that runs over the broadband line, which the FAQ links to the copper telephone network going digital in 2027
The network brings fibre all the way into the property, with no old copper line, and the terms describe data use as unlimited under a fair use policy. A new customer can be connected while the existing provider is still running, then switch over. Support is on 0333 533 1200 or by email, Monday to Friday from 9am to 5pm, and the website has a postcode checker for each address.
Installation, contracts and cancelling
Installation is free for homes and businesses, and someone aged 18 or over has to be at the property for the visit. Every plan is a 24-month contract paid monthly in advance by Direct Debit, with the first payment taken after installation. Fastr advertises no in-contract price rises, although clause 5.2 of its terms describes a yearly review of RPI plus 3.9%.
An order can be cancelled in writing before the service start date, but the terms set a £35 cancellation fee including VAT. Ending the contract after go-live means paying the set-up costs and the charges for the rest of the 24 months, plus the full retail price of any free hardware. Once the minimum term is over, either side can end the contract with one month's notice, and Fastr's equipment has to be handed back.
Shipping & Returns
Service, not shipped goods: York city centre (inside the city walls) only; check by postcode. Free installation for homes and businesses; someone aged 18+ must be present. Can go live alongside the current provider before switching. Billed monthly in advance by Direct Debit; first payment after installation.
Returns Policy
Cancel in writing before the service start date; a £35 cancellation fee (inc. VAT) applies. Leaving after go-live: set-up costs plus all charges for the rest of the 24-month term, and full retail price for free hardware. After the minimum term, 1 month's notice. Equipment must be returned; removal visits cost from £75 + VAT.
Payment Methods
Frequently Asked Questions
Where is Fastr Broadband available?
Fastr Broadband covers York city centre inside the city walls, where it has built its own full-fibre network. The company says more areas are planned, and each address can be checked with the postcode checker on its website.
How much does Fastr Broadband installation cost?
Nothing. Fastr Broadband installs free for both home and business customers, and someone aged 18 or over must be present. The first monthly Direct Debit is collected after installation, and billing then runs monthly in advance.
How long is a Fastr Broadband contract?
Every Fastr Broadband plan is a 24-month contract. The website promises a fixed price for the term, while clause 5.2 of the terms allows a yearly rise of RPI plus 3.9%. After 24 months either side can end it with one month's notice.
Can a Fastr Broadband order be cancelled?
Yes, in writing before the service start date, though Fastr's terms set a £35 cancellation fee including VAT. After go-live, leaving early means paying the set-up costs and the remaining monthly charges for the contract.
How fast is Fastr Broadband?
Fastr's home plans run from 150 Mbps to 7,000 Mbps, with the same upload and download speed on a wired connection. Business plans start at 500 Mbps and reach 7,000 Mbps on the Fastr 8Gb plan.
Who owns Fastr Broadband?
Fastr Broadband is the trading name of UK Fibre Networks (York) Ltd, Companies House number 11590146, incorporated on 26 September 2018. The company rebranded as Fastr in August 2024 and has its registered office in Carlisle.
How do customers contact Fastr Broadband?
Fastr Broadband takes calls on 0333 533 1200 and emails to hello@fastrbroadband.co.uk, Monday to Friday from 9am to 5pm. Its website also sets out how complaints are handled for customers who need to escalate a problem.
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Customer Service
0333 533 1200Customer Service Email
hello@fastrbroadband.co.ukCustomer Service Hours
Monday to Friday, 9am to 5pm
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