Pets at Home
Pets at Home Ltd is the UK's leading pet care retailer, offering a vast selection of pet supplies, food, toys, and accessories for dogs, cats, small animals, fish, reptiles, and birds.
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Shop at Pets at HomeAbout Pets at Home
Pets at Home Ltd has been a cornerstone of the UK pet care industry since its founding in 1991. With its headquarters in Handforth, Cheshire, the company has grown to become the nation's leading retailer for pet products and services. Operating over 450 physical stores, known as pet care centres, alongside a robust online platform, Pets at Home is dedicated to providing comprehensive support for pet owners. Their mission is to offer the ultimate pet shop experience, ensuring pets across the UK receive the best in food, health, and happiness.
Extensive Product Range for Every Pet
Dog & Cat Essentials
For dog and cat owners, Pets at Home offers an unparalleled selection. Discover a wide variety of dog food online and cat food online, including dry kibble, wet food, and specialised diets for health conditions, puppies, and seniors. Top brands like AVA, Hill's Science Plan, Royal Canin, and Wainwright's are readily available. The range extends to an impressive array of dog treats and cat treats, from dental chews to natural options and training aids. Beyond nutrition, find essential accessories, comfortable bedding, and engaging toys to keep your canine and feline friends happy and healthy.
Small Animals, Fish, Reptiles & Birds
Pets at Home caters to a diverse menagerie of pets. Owners of small animals can find everything from cages and bedding to specialised food and toys. For aquatic enthusiasts, there's a comprehensive selection of fish tank supplies, food, and accessories. Reptile and bird owners will also discover a dedicated range of habitats, lighting, nutrition, and enrichment items, making Pets at Home a true one-stop pet shop UK for all creatures great and small.
The Pets at Home Shopping Experience
Shopping at Pets at Home is designed for convenience and value. Their 'Easy Repeat' service allows customers to subscribe and save on regular purchases, while the 'Pets Club' loyalty programme offers exclusive benefits, welcome discounts, and opportunities to support animal charities through 'Lifelines'. With a strong online presence and numerous physical stores, customers can choose how they shop. Excellent customer service is available via phone, Live Chat, and through their user-friendly mobile app, ensuring a smooth and supportive shopping journey for every pet owner.
Pets at Home was founded in 1991 and is headquartered in Handforth, Cheshire, England, United Kingdom. It is part of Pets at Home Group PLC, with Over 450 stores nationwide locations.
Discounts & Loyalty
NHS Discount
Pets at Home offers a 10% discount for NHS staff on all online and in-store purchases upon presentation of a valid NHS ID. This offer is also extended to other key workers via kii.
Military / Blue Light Discount
Key workers, including military personnel, may be eligible for a 10% discount through the kii platform when shopping at Pets at Home.
Loyalty Programme
VIP Club
The VIP Club offers members a 10% welcome voucher, personalised offers, exclusive savings, a quarterly magazine, and a special treat for their pet's birthday. A unique feature is 'Lifelines', allowing members to convert points into donations for chosen animal charities.
Shipping & Returns
Pets at Home offers convenient home delivery for all orders. They also provide an 'Easy Repeat' subscription service for regular deliveries of essentials. Customers can also utilise their Click & Collect service from over 450 stores nationwide.
Returns Policy
Pets at Home operates a comprehensive refunds and returns policy. Full details on how to return items, including timeframes and conditions, can be found in the 'Refunds & Returns' section of their website. They aim to make the process straightforward for their customers.
Company Information
Founded
1991
Headquarters
Handforth, Cheshire, England, United Kingdom
Number of Stores
Over 450 stores nationwide
Parent Company
Pets at Home Group PLC
Payment Methods
Frequently Asked Questions
What delivery options does Pets at Home offer?
Pets at Home provides convenient home delivery for all your pet supplies. They also offer a Click & Collect service, allowing you to order online and pick up your items from one of their many stores nationwide.
What is Pets at Home's returns policy?
Pets at Home has a clear refunds and returns policy. If you need to return an item, please refer to the 'Refunds & Returns' section on their website for detailed instructions and conditions. Typically, items can be returned within a specified period with proof of purchase.
Does Pets at Home have a loyalty programme?
Yes, Pets at Home offers the 'VIP Club' (Very Important Pets Club) loyalty programme. Members enjoy a 10% welcome discount, personalised offers, a quarterly magazine, birthday treats for their pet, and can convert points into donations for animal charities through 'Lifelines'.
How can I contact Pets at Home customer service?
You can contact Pets at Home customer service by calling 0800-328-4204. They also offer a Live Chat service for quicker responses, and you can send a letter to their Handforth headquarters. Email responses may take up to 72 hours.
What types of pets does Pets at Home cater for?
Pets at Home caters for a wide variety of pets, including dogs, cats, small animals, fish, reptiles, birds, and wildlife. You'll find food, toys, accessories, and health products specifically designed for each animal.
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Contact Information
Customer Service
0800-328-4204Customer Service Hours
Monday-Friday: 9:00 AM - 8:00 PM; Saturday/Sunday: 9:00 AM - 5:00 PM
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