Waterstones
Waterstones is the UK's leading bookseller, offering a vast selection of books, stationery, and gifts online and in over 320 shops across the UK and beyond.
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Shop at WaterstonesAbout Waterstones
Waterstones stands as the UK's largest book retailer, a beloved institution for book lovers since its founding in 1982. With its headquarters in London, England, Waterstones has grown to operate over 320 shops across the UK, Ireland, and parts of mainland Europe. The company is renowned for its welcoming atmosphere, knowledgeable booksellers, and a curated selection that caters to every reading taste. Under the ownership of Elliott Investment Management, Waterstones continues its mission to champion books and reading.
Explore the Waterstones Product Range
Books for Every Reader
Dive into an unparalleled selection of books, spanning every genre imaginable. From the latest bestsellers and critically acclaimed fiction to insightful non-fiction, captivating children's books, and beautiful signed & special editions, Waterstones offers something for everyone. Discover upcoming releases for 2026, explore popular romantasy titles, or find books that promise to change your mind. Whether you're seeking a new author or a classic favourite, the extensive collection ensures you'll find your next great read.
Beyond Books: Stationery and Gifts
Waterstones isn't just about books; it's also a destination for high-quality stationery and unique gifts. Browse a delightful range of notebooks, pens, diaries, and other essential stationery items perfect for students, professionals, or creative minds. Complement your book purchase with a thoughtful gift, or find the perfect present for any occasion from their curated selection.
Shopping Experience at Waterstones
Enjoy a seamless shopping experience both online at Waterstones.com and in their physical shops. Benefit from free UK delivery on orders over £25 and the convenience of Click & Collect, often available within hours. Waterstones also offers a rewarding "Plus Card" loyalty scheme, providing credit for your purchases, alongside exclusive discounts for students, NHS workers, and armed forces personnel. Their dedicated customer support team is available to assist with any queries regarding orders, products, or shop experiences.
Waterstones was founded in 1982 and is headquartered in London, England, UK. It is part of Elliott Investment Management, with Over 320 locations.
Discounts & Loyalty
Student Discount
Waterstones offers student discounts. Students can receive a 10% discount via UNiDAYS or a 5% discount with the Waterstones Plus Student Card. Student status can also be verified through Student Beans or SheerID.
NHS Discount
Waterstones offers an exclusive 10% NHS discount online. NHS workers can also benefit from offers through the Blue Light Card scheme.
Military / Blue Light Discount
Military and armed forces personnel can access discounts through the Defence Discount Service and the Blue Light Card.
Gift Cards Available
Loyalty Programme
Waterstones Plus
Members earn one stamp for every £10 spent (or half a stamp for £5-£9.99), and 10 stamps equate to £10 in Waterstones credit. The Plus Student Card also provides an additional 5% immediate discount on purchases.
Shipping & Returns
Waterstones offers Free UK Delivery on orders over £25. For other orders, standard delivery charges apply. They also provide a convenient Click & Collect service, allowing you to pick up your order from a local shop within hours.
Returns Policy
Waterstones has a 30-day returns period from purchase. Items ordered online can be returned for free within the UK via Royal Mail, or internationally (customer pays shipping). Items purchased in-store can be returned to any Waterstones shop with proof of purchase, provided they are in pristine condition. Refunds are issued to the original payment method.
Company Information
Founded
1982
Headquarters
London, England, UK
Number of Stores
Over 320
Parent Company
Elliott Investment Management
Payment Methods
Frequently Asked Questions
What is the Waterstones Plus Card?
The Waterstones Plus Card is our loyalty programme. Members earn one stamp for every £10 spent, and 10 stamps equate to £10 in Waterstones credit. There's also a Plus Student Card offering an additional 5% immediate discount.
How can I contact Waterstones customer service?
You can contact our customer support team by phone on 0808 118 8787 (UK free calls) or +44 208 045 1001 (international calls). Our phone lines are open Monday - Friday, 9:00am - 5:00pm. You can also use our email contact form for various enquiries.
What is your returns policy for online orders?
We offer a 30-day returns period from purchase for items ordered online. UK customers can use our free Royal Mail returns service. International returns are also accepted, but return shipping costs are the customer's responsibility.
Do you offer student or NHS discounts?
Yes, Waterstones offers student discounts via UNiDAYS, Student Beans, SheerID, or the Plus Student Card. We also provide an exclusive 10% NHS discount online and offers through the Blue Light Card scheme for NHS, military, and armed forces personnel.
Can I use Click & Collect for my online order?
Yes, Waterstones offers a convenient Click & Collect service, allowing you to place your order online and collect it from your chosen Waterstones shop, often within just a few hours.
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Contact Information
Customer Service
0808 118 8787Customer Service Hours
Monday - Friday 9:00am - 5:00pm
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