Simba Sleep
Simba Sleep engineers award-winning mattresses and innovative sleep accessories, helping you achieve the perfect night's sleep with advanced technology and exceptional comfort.
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Shop at Simba SleepAbout Simba Sleep
Simba Sleep is a pioneering UK-based brand, founded in 2015, with a singular mission: to engineer the perfect night's sleep for everyone. Headquartered in Bristol, the company has quickly become synonymous with innovation in the sleep industry. Their dedication to research and development has led to a range of award-winning products, blending cutting-edge technology with luxurious comfort. Simba's success is built on a foundation of extensive customer satisfaction, reflected in over 350,000 five-star reviews.
Explore Simba's Innovative Sleep Range
Mattresses for Every Sleeper
At the heart of the Simba Sleep offering are their revolutionary mattresses. Shoppers can buy Simba mattresses online from their diverse range, including the popular Hybrid® and Natural Hybrid® collections. Each mattress incorporates Simba's patented titanium alloy Aerocoil® springs, designed to provide responsive, tailored body support and superior airflow. From the entry-level Essential Hybrid® to the luxurious Hybrid® Ultra with its highest spring count and unique CoolFusion™ and PureLift® layers, there's a Simba mattress engineered to suit every preference and budget in the UK.
Advanced Sleep Accessories
Beyond mattresses, Simba Sleep provides a comprehensive selection of sleep accessories to complete your bedroom setup. Discover their award-winning Hybrid Pillow and AeroDown pillows, offering customisable height and firmness for optimal neck support. Their range also includes innovative duvets, such as the 3-in-1 Duvet, and essential mattress protectors and toppers, all designed to enhance comfort and prolong the life of your sleep products. These accessories are perfect for those looking to buy sleep accessories online that complement their Simba mattress.
Unrivalled Shopping Experience and Customer Support
Simba Sleep is committed to providing an excellent shopping experience. Customers benefit from FREE delivery and returns, making the process of upgrading your sleep hassle-free. They also offer flexible finance options, including 0% APR, to help spread the cost. Simba's dedicated customer service team is available via email and live chat, ready to assist with product queries, delivery, and warranty claims. Furthermore, Simba offers valuable discounts for students, NHS/healthcare workers, and military personnel, alongside a rewarding referral programme, making premium sleep technology more accessible to a wider audience across the UK.
Simba Sleep was founded in 2008 and is headquartered in London, United Kingdom. It is part of Simba Sleep Limited, with 50+ locations.
Discounts & Loyalty
Student Discount
Simba Sleep offers a 20% student discount, verifiable through Student Beans or Gocertify.
NHS Discount
Simba Sleep offers a 20% discount for NHS and healthcare workers via Blue Light Card or Health Service Discounts. Beans iD also provides a 16% healthcare discount.
Military / Blue Light Discount
Simba Sleep offers a 20% discount for military/armed forces personnel via Blue Light Card or Gocertify. Beans iD also provides a 16% military discount.
Loyalty Programme
Referral Program
Reward friends and family with 2 free pillows plus free Simba Pure® pillows when they buy their first Simba Mattress (min. £300 purchase). Referrers also receive a reward. Rewards confirmed after the 100-night trial.
Shipping & Returns
Standard delivery 3-5 business days. Express next day delivery available on selected products.
Returns Policy
30-day returns. Free returns in store or by post. Full refund or exchange available within 30 days of purchase.
Company Information
Founded
2008
Headquarters
London, United Kingdom
Number of Stores
50+
Parent Company
Simba Sleep Limited
Payment Methods
Sustainability
B Corp certified company committed to ethical and sustainable practices. Carbon neutral delivery, recycled packaging, and ethical sourcing of materials.
Frequently Asked Questions
What are Simba Sleep's delivery and old mattress removal options?
Simba Sleep offers Standard Delivery and VIP Delivery, both with options for old mattress removal. You can add this service to an existing order by contacting their support team.
How do I choose the right Simba mattress for me?
Simba offers two main mattress ranges: Hybrid® and Natural Hybrid®. Both feature patented titanium alloy Aerocoil® springs. The Hybrid® range increases spring count and innovation with models like the Hybrid® Ultra, featuring CoolFusion™ and PureLift® layers. The Natural Hybrid® range uses luxurious natural materials, also with increasing spring counts. You can find more detailed comparisons on their website or speak to a Sleep Expert via Live Chat.
What is Simba Sleep's returns and warranty policy?
Simba Sleep offers a 100-night trial on mattresses, allowing you to experience the product fully. Information regarding returns and warranty claims can be found on their website's support section. They also offer Accident Cover to help keep your bed and/or mattress in their best condition.
How can I contact Simba Sleep customer service?
You can reach Simba Support via email at help@simbasleep.com, complaints@simbasleep.com, or hello@simbasleep.com for UK orders. They also offer Live Chat with Sleep Experts. Customer service hours are Monday to Thursday 9am - 8pm, and Friday to Saturday 9am - 5pm. Please note, they do not have a general UK phone number but you can request a call-back.
Does Simba Sleep offer finance options for purchases?
Yes, Simba Sleep offers flexible finance options, including 0% APR for up to 12 months. Specific figures are available during the finance application process and are subject to affordability, age, status, and minimum spend.
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Contact Information
Customer Service
0800 040 8040Customer Service Email
support@simbasleep.comCustomer Service Hours
Mon-Fri 9am-5pm, Sat 10am-4pm
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