Drench
Drench offers a stunning selection of design-led, high-quality bathroom and heating products, from luxurious baths and showers to elegant furniture and taps, helping you create the bathroom of your dreams.
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Shop at DrenchAbout Drench
Drench is a leading UK-based online luxury bathroom retailer, launched in 2016 as part of the Beyond Retail family. Headquartered in Dorset, Drench prides itself on offering design-led, high-quality bathroom and heating products. With a family legacy spanning over 40 years in the bathroom industry, Drench combines extensive expertise with a modern online shopping experience, ensuring customers feel valued and supported throughout their journey to create the bathroom of their dreams.
Explore the Drench Bathroom Collection
Baths and Showers
Discover an extensive selection of baths, including stylish small baths perfect for compact British bathrooms, alongside a wide array of showers. Whether you're seeking a luxurious freestanding bath or a practical shower enclosure, Drench provides options to suit every taste and space.
Furniture and Taps
Transform your bathroom with Drench's elegant furniture ranges, including their exclusive Origin Furniture line, often available with special discounts. Complement your suite with a diverse collection of taps, designed to add both functionality and flair. Explore storage solutions and mirrors to complete your bespoke bathroom project.
Design Your Dream Bathroom
Drench offers invaluable services to help visualise your perfect space, including a free 3D Design Service and complimentary phone consultations with expert advisors. Additionally, their comprehensive buying guides and inspiration articles provide technical information, style tips, and fitting considerations, making your renovation project seamless and enjoyable.
Drench was founded in 2011 and is headquartered in Bournemouth, Dorset. It is part of Beyond Retail Ltd, with Online only locations.
Discounts & Loyalty
Loyalty Programme
Drench Trade
The Drench Trade account offers sitewide trade discounts of up to 10% (starting at 7.5% for Silver Tier), a dedicated account manager, fast 3D design service, quick delivery, and easy returns for trade customers.
Shipping & Returns
UK delivery available. Fast dispatch from Dorset warehouse.
Returns Policy
Returns accepted - check website for policy
Company Information
Founded
2011
Headquarters
Bournemouth, Dorset
Number of Stores
Online only
Parent Company
Beyond Retail Ltd
Payment Methods
Sustainability
Drench is committed to being 'Green-minded', striving for responsible practices in their operations and product sourcing to minimise environmental impact.
Frequently Asked Questions
What kind of products does Drench sell?
Drench specialises in design-led, high-quality bathroom and heating products. Their extensive range includes baths, showers, bathroom furniture, taps, toilets, basins, and luxurious mirrors, catering to both luxury and affordable budgets.
Do you offer design services or consultations?
Yes, Drench provides a free 3D Design Service to help you visualise your space and products. They also offer free phone consultations with their expert sales and product advice team to guide you through your bathroom project.
How much does delivery cost and how long does it take?
Drench offers free delivery on orders over £500. For specific delivery costs and estimated timelines, please refer to the detailed information on their Delivery page, which covers various aspects like next-day delivery cut-offs and notification processes.
What is Drench's returns policy?
Drench provides a comprehensive returns and refunds policy. You can find detailed information regarding their returns period, exchange options, collection services, and the refund process on their Returns & Refunds page in the Help Hub.
How can I contact Drench customer service?
You can contact Drench's Sales & Product Advice Team or Customer Service Team by phone on 01202 612 800 during business hours. They also offer live chat and email options via their Help Hub for general enquiries or assistance with existing orders.
Do you offer trade accounts?
Yes, Drench offers a 'Drench Trade' account for trade customers. This programme provides sitewide trade discounts, a dedicated account manager, fast 3D design services, quick delivery, and easy returns, designed to support professionals in the industry.
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Contact Information
Customer Service
01202 612 800Customer Service Email
hello@drench.co.ukCustomer Service Hours
Phone: Monday - Friday, 9:00 am - 4:30 pm. Live Chat: Monday - Thursday, 8:30 am - 7:45 pm; Friday, 8:30 am - 4:45 pm; Saturday, 9:00 am - 4:45 pm (excluding bank holidays).
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