Le Puzz
Le Puzz is a Brooklyn jigsaw puzzle company selling random-cut 500- and 1,000-piece puzzles, 81-piece mini puzzles and playing cards, with retro artwork mostly created in-house.
No live codes or offers from Le Puzz right now — here's what to know before you shop.
About Le Puzz
Le Puzz is a jigsaw puzzle company based in Brooklyn, New York, founded in 2020 by friends Alistair Matthews and Michael Hunter, who collected vintage puzzles before designing their own. Most of the artwork is created in-house, with occasional artist collaborations, and the online shop sells to the UK, the US and other countries, showing UK visitors prices in pounds.
What Le Puzz sells
- 500-piece jigsaws with extra-thick pieces, which the brand hopes will let a finished puzzle be lifted in one go
- 1,000-piece jigsaws built around themes such as food, animals and tiny everyday objects
- 81-piece mini puzzles, including a set of single fruits such as Flat Apple, Flat Lemon and Flat Plum
- A 52-card deck of playing cards, plus stickers, keyrings, bandanas, clothing and a large puzzle bag
The company says its pieces are random-cut, so the shapes vary across the whole board instead of following a grid, and that it uses FSC-approved paper and packs each puzzle in a resealable bag that can be reused. It has also pledged to give 1% of the annual profit from its own website to environmental causes. Recent designs include 39 Animals, made with the artist and sculptor Donnie O'Donnell, and Charmworld, a collaboration with Haricot Vert.
Delivery and returns
Le Puzz packs every order itself and allows up to three business days for processing. Parcels to the UK and other countries travel with DHL, and the price is worked out at checkout from the weight and destination, as there is no flat international rate. Import duties or taxes, where customs charges them, are paid by the recipient on delivery. Within the US, orders to the continental states ship free above $100, and the company does not replace parcels that are lost or stolen.
Returns need approval from Le Puzz first and must be made within 14 days of the order arriving, with items unused and in their original packaging. The customer pays return postage, original shipping is not refunded, and accepted returns are settled with store credit or an exchange rather than money back. Cancelling before dispatch costs a 3% restocking fee, and damaged items should be photographed and reported to hey@lepuzz.com.
Ways to save at Le Puzz
Signing up to the Le Puzz newsletter gives 10% off (checked October 2026), and subscribers are first to hear when sold-out designs return.
Le Puzz was founded in 2020 and is headquartered in Brooklyn, New York.
Shipping & Returns
UK and other countries: DHL, rate calculated at checkout (no flat international rate); import duties and taxes paid by the recipient on delivery. Processing up to 3 business days. US: all 50 states including PO boxes; free on continental US orders over $100; West Coast up to 5-7 business days, Alaska and Hawaii 7-10 days. Lost or stolen parcels are not replaced.
Returns Policy
Returns must be approved in advance and made within 14 days of receiving the order; items unused, in original packaging. Buyer pays return shipping; shipping costs are non-refundable. Accepted returns are settled by store credit or exchange. Cancellations before dispatch incur a 3% restocking fee. Report damaged items with photos to hey@lepuzz.com.
Company Information
Founded
2020
Headquarters
Brooklyn, New York
Frequently Asked Questions
How much is Le Puzz delivery to the UK?
Le Puzz has no flat international rate, so UK parcels go by DHL at a price calculated at checkout from weight and destination. Any customs duties or import taxes are paid by the recipient when the parcel is delivered.
What is the Le Puzz returns policy?
Le Puzz must approve a return in advance, and it has to be made within 14 days of the order arriving, unused and in its original packaging. The buyer pays return postage, and returns are settled with store credit or an exchange.
How can shoppers save money at Le Puzz?
Newsletter sign-up gives 10% off at Le Puzz (checked October 2026). Subscribers also hear first about restocks of sold-out puzzles, and US orders to the continental states ship free above $100.
Who founded Le Puzz?
Friends Alistair Matthews and Michael Hunter founded Le Puzz in Brooklyn, New York, in 2020. Both collected vintage jigsaws, and the brand's artwork and packaging draw on puzzles from the 1960s to the 1980s.
Are Le Puzz puzzles random-cut?
Yes. Le Puzz says its pieces are random-cut, so the shapes vary rather than following the even grid of a ribbon-cut puzzle. Its 500-piece puzzles have extra-thick pieces, and the paper comes from FSC-approved sources.
Does Le Puzz ship worldwide?
Yes. Le Puzz ships worldwide with DHL at rates calculated at checkout and covers all 50 US states, including PO boxes. It cannot replace lost or stolen parcels, so tracking each shipment is worthwhile.
How can shoppers contact Le Puzz?
Le Puzz answers customer emails at hey@lepuzz.com, Monday to Friday from 9am to 6pm Eastern time, and asks for 1 to 3 business days to reply. Wholesale and press enquiries go to separate addresses.
No reviews yet for Le Puzz
Be the first to write a reviewContact Information
Customer Service Email
hey@lepuzz.comCustomer Service Hours
Monday to Friday, 9am to 6pm Eastern time
