Karen Millen is a womenswear label founded in 1981, selling tailored coats and suits, occasion and evening dresses, knitwear and bridal pieces.
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Karen Millen is a British womenswear brand that Karen Millen and Kevin Stanford started in 1981, opening their first shop in Maidstone, Kent, in 1983. Boohoo bought the online business out of administration in 2019 for £18 million, and the label is now part of Debenhams Group. Orders placed at karenmillen.com are contracted with Karen Millen Online Limited.
Wikipedia describes the brand's specialities as tailoring, coats and eveningwear. Some products on the site come from concession partners, which process their own returns.
UK standard delivery costs £4.99 and arrives within 4 working days, while InPost locker delivery costs £2.99. Express delivery is £5.99 for up to 3 working days, and next-day delivery is £7.99 for orders placed by midnight, seven days a week; a DPD next-day service costs £8.99. A £14.99 annual delivery pass gives a year of free standard and next-day delivery without auto-renewal.
Items have to be sent back within 21 days of receipt, unworn and unwashed with the labels attached. A £4 charge per parcel is taken from the refund, or £2 when the parcel goes through InPost, and refunds are processed within 14 days. Choosing store credit instead adds 20% to the refund value, valid for 90 days. Swimwear, lingerie, cosmetics and pierced jewellery cannot come back once the hygiene seal is broken, and exchanges are not available.
Students can unlock a discount by verifying through UNiDAYS or Student Beans, and a separate key worker discount page is linked from the site footer (checked October 2026).
Karen Millen was founded in 1981. It is part of Debenhams Group.
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Karen Millen is set to return to the British high street this week after more than seven years since the brand’s collapse into administration.
Drapers First look: Karen Millen’s ‘elevated’ Editorial collection Debenhams Group womenswear brand Karen Millen has revealed its latest collection. Entitled "Editorial", it features a selection of tailored separates and dresses. The post First look: Karen Millen’s ‘elevated’ Editorial collection appeared first on Drapers.
Student Discount
Verify through UNiDAYS or Student Beans (both linked from the karenmillen.com footer); the amount is shown after verification.
Gift Cards Available
UK standard £4.99, within 4 working days; InPost locker £2.99; express £5.99, up to 3 working days; next day £7.99 (order by midnight, 7 days); DPD next day £8.99 (order by 9pm Sun-Fri); Northern Ireland £4.99. Annual delivery pass £14.99 for free standard and next-day delivery.
Returns Policy
Return within 21 days of receipt, unworn and unwashed with labels attached. £4 per parcel deducted from the refund (£2 via InPost). Refund within 14 days. No exchanges. Store credit option adds 20%, valid 90 days. Hygiene items not returnable once unsealed. Faulty items: use the Contact Us form.
Founded
1981
Parent Company
Debenhams Group
UK standard delivery costs £4.99 and arrives within 4 working days, and InPost locker delivery costs £2.99. Next-day delivery is £7.99 when ordered by midnight. A £14.99 annual pass covers a year of free standard and next-day delivery.
Yes. Karen Millen deducts £4 per parcel from the refund, or £2 per parcel for returns sent through InPost. Items must go back within 21 days of receipt, unworn and unwashed with the original labels attached.
Yes. Karen Millen gives a student discount to shoppers who verify through UNiDAYS or Student Beans, both linked from the site footer, and the amount appears once verification is complete (checked October 2026).
No. Karen Millen does not run an exchange service, so unwanted items are returned for a refund and the replacement is ordered separately. Shoppers who choose store credit instead receive 20% extra, valid for 90 days.
Karen Millen is owned by Debenhams Group. Boohoo bought the brand's online business out of administration in August 2019 for £18 million, and online orders are contracted with Karen Millen Online Limited.
Karen Millen was founded in 1981 by Karen Millen with Kevin Stanford, and the first shop opened in Maidstone, Kent, in 1983. Wikipedia says the brand specialises in tailoring, coats and eveningwear.
Karen Millen has no customer service phone line. Queries go through the form on its Contact Us page, and order cancellations can be emailed to customerservices@karenmillen.com with the order number.
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customerservices@karenmillen.com
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